Toggle sidebar Toggle sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Series 3 Ceramic Edition Owners Thread

2D358230-E3D3-4A9B-8EB4-8C577F880AC5.jpeg
Just to spite me, the new watch already had watchOS installed so no need for a tedious update. And switching my mobile service worked perfectly.
 
  • Like
Reactions: AppleKarma and Boardiesboi
Boardiesboi said:
So a S3 white ceramic and a S3 Hermes? Or just the Hermes band?
Click to expand...

Glad we are all different as I am keeping BOTH the Ceramic Grey and Hermes Series 3😀

Remember my words, one day you all regret returning the grey😎

PS glad to see Matt happy again too as he finally found what he was looking for 🙂
 
  • Like
Reactions: Boardiesboi
mhoutman said:
PS glad to see Matt happy again too as he finally found what he was looking for 🙂
Click to expand...

Woah! Calm down there! This is me we’re talking about!

The orange sports strap has a manufacturing defect. I’ve just spent an hour in an online chat with an Apple representative to try to get a replacement. The deal is that I have to pay for a new one, I send the old defective one back, they refund the payment when they receive it.

However, their online payment system wouldn’t work. I tried three times.

So now they have to call me to get my credit card details. Which they can’t do till tomorrow. They refused to use the credit card I bought the watch with, or the one they have on file for iTunes etc.
 
profmatt said:
Woah! Calm down there! This is me we’re talking about!

The orange sports strap has a manufacturing defect. I’ve just spent an hour in an online chat with an Apple representative to try to get a replacement. The deal is that I have to pay for a new one, I send the old defective one back, they refund the payment when they receive it.

However, their online payment system wouldn’t work. I tried three times.

So now they have to call me to get my credit card details. Which they can’t do till tomorrow. They refused to use the credit card I bought the watch with, or the one they have on file for iTunes etc.
Click to expand...
manufacturing defect 😱 (what amount do they want you to pay ?)
 
profmatt said:
Woah! Calm down there! This is me we’re talking about!

The orange sports strap has a manufacturing defect. I’ve just spent an hour in an online chat with an Apple representative to try to get a replacement. The deal is that I have to pay for a new one, I send the old defective one back, they refund the payment when they receive it.

However, their online payment system wouldn’t work. I tried three times.

So now they have to call me to get my credit card details. Which they can’t do till tomorrow. They refused to use the credit card I bought the watch with, or the one they have on file for iTunes etc.
Click to expand...

How bad is the defect? can you take a picture?
 
It’s relatively trivial. But when I’m spending over £1,000 I expect perfection.

Apple is happy enough to send a replacement.
[doublepost=1511434369][/doublepost]
6502005D-95A3-4FC1-A6FB-3AA2AE1D3D30.jpeg


It’s that black dot. It’s not a mark on the surface. It’s embedded in the strap.
 
  • Like
Reactions: AppleKarma and bruinsrme
profmatt said:
It’s relatively trivial. But when I’m spending over £1,000 I expect perfection.

Apple is happy enough to send a replacement.
[doublepost=1511434369][/doublepost]View attachment 737816

It’s that black dot. It’s not a mark on the surface. It’s embedded in the strap.
Click to expand...

Strange. is the mark sat under the colour or on top? can you try a and remove it with a bit of alcohol?
 
AGamble said:
Strange. is the mark sat under the colour or on top? can you try a and remove it with a bit of alcohol?
Click to expand...

It’s not a mark. It’s in the plastic.
[doublepost=1511437698][/doublepost]Wow. Apple Customer Service is literally the worst in the world. Bar none.

I am on my second phone call (having had two web chats of total length over one hour) and I’m currently talking to the sixth person to deal with this.

All I want is a replacement strap. This morning they got confused and agreed to send out a strap. Which they then charged me in full for because they thought I was buying a new one.

Now they’ve cancelled that. So I’m currently out £60 for a strap I’m no longer getting, and I’m still no closer to getting a replacement.
[doublepost=1511438104][/doublepost]That phone call took 15 minutes. Still no resolution. He’s going to call back.

Seriously — how is this so complicated?
 
He’s called back. I have some vague hope that he’s competent.

Interestingly he said (without actually saying this — calls are recorded!) that using online chat is never a smart move. Calling and talking to a human being is the way to go.
 
profmatt said:
He’s called back. I have some vague hope that he’s competent.

Interestingly he said (without actually saying this — calls are recorded!) that using online chat is never a smart move. Calling and talking to a human being is the way to go.
Click to expand...
back to the watch: do you like it 😕
 
profmatt said:
Honestly? I don’t know. I like the strap. I like the watch. I just don’t know if I like them together.
Click to expand...

You returned the gray ceramic.
Now you have the Hermès (stainless silver) with the defective orange band?

I have the series 0 SS. (Silver). I never really found a sports band I liked with it.

However I do like the Orange Hermès and think it would look great with the white ceramic.
 
bruinsrme said:
You returned the gray ceramic.
Now you have the Hermès (stainless silver) with the defective orange band?

I have the series 0 SS. (Silver). I never really found a sports band I liked with it.

However I do like the Orange Hermès and think it would look great with the white ceramic.
Click to expand...

I think the orange Hermès with the space black stainless steel would be great. It’s pretty great with the silver stainless steel.
 
  • Like
Reactions: bruinsrme
abdulkar.im said:
It’s only a temporary thing with the watch as I needed the money for a deposit, hopefully in a couple of months I’ll have one back on my wrist...
Click to expand...
If I were you, I would wait until next year to reclaim the ceramic or Apple edition due to the high possibility of design change and more advanced technology with longer battery life for LTE.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back