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So are all MBP owners with the 8600m GT cards screwed?
- Thread starter jjahshik32
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What's the range of normal temps? It must differ from light computing to heavy duty video and editing?
they fix it again and again. when it fails for the fourth time they usually replace the computer with a new one.
Does running your MBP w/ an external monitor hasten the problem? I've never had a GPU failure (although I have had the logic board replaced twice for other issues) but over the past 7 months or so I've been using my MBP solely as a desktop replacement -- it seems to be going strong but I'm wondering if I'm contributing to the problem by doing so?
Also, I haven't measured anything, but the fans seem to spin no more or no less under Snow Leopard -- I'm assuming it's pretty much on par with Leopard.
Also, I haven't measured anything, but the fans seem to spin no more or no less under Snow Leopard -- I'm assuming it's pretty much on par with Leopard.
Well I've got mine back. Turn around 7 days excluding arguing with Apple. They tried to charge me for the logic board. I reminded them of my numerous complaints about the graphics card which had reached new heights of eccentric behaviour in recent weeks prompting me to install a guest log in especially for Apple Repairs as I was expecting it to fail any day. They told me they were doing me a favour by fixing the logic board for free.
So it's back and it has this in it:
Geforce 8600M GT
Type Display
Bus PCle
PCle Lane width x16
VRAM (Total) 512 MB
Vendor Nvidia (Boo! Hiss!)
Device ID 0x0407
Revision ID 0x00a1
ROM revision 3212
Is that good? What's "revision 2" about it?
Also my Time Machine back up is trashed because now the machine has a new Mac number it can't access it.
This also broke the license on one of my key bits of software. Fortunately the vendor is one of the few sane and helpful software vendors and I'm sure they'll sort it when I explain.
So it's back and it has this in it:
Geforce 8600M GT
Type Display
Bus PCle
PCle Lane width x16
VRAM (Total) 512 MB
Vendor Nvidia (Boo! Hiss!)
Device ID 0x0407
Revision ID 0x00a1
ROM revision 3212
Is that good? What's "revision 2" about it?
Also my Time Machine back up is trashed because now the machine has a new Mac number it can't access it.
This also broke the license on one of my key bits of software. Fortunately the vendor is one of the few sane and helpful software vendors and I'm sure they'll sort it when I explain.
question
so i have a Rev d macbook pro with the nvidia card in it.
am i still safe if it brakes even though i dont have apple care? if it continualy brakes would they completly replace my macbook without me having applecare?
is there any way to test if my macbook is getting any problems now?
Worrying as im entering my last couple years of Uni and cant afford to lose my macbook, i dont have another mac, nor the money to get a new one :s
so i have a Rev d macbook pro with the nvidia card in it.
am i still safe if it brakes even though i dont have apple care? if it continualy brakes would they completly replace my macbook without me having applecare?
is there any way to test if my macbook is getting any problems now?
Worrying as im entering my last couple years of Uni and cant afford to lose my macbook, i dont have another mac, nor the money to get a new one :s
You can't check. If you have problems, you will experience it with either artifacts on your screen or very sluggish performance with the chance of no video on boot up. You already know the problems for this MacBook Pro so you should already be backing up your data just in case if you're in Uni and know you need the data.
What are the symptoms of the problem other than artifacts and lack of output to the LCD/External Monitor? My system is extremely sluggish when using Expose, Spaces, etc. -- could this be a symptom?
I just took mine SR MBP (October 2007) in to apple authorized service center (the only apple store in the state has closed down for 2 weeks for renovation, just my luck). They ordered the part 9/16/09 with an expected delivery date of 11/6/09! Wow! This was my first mac coming from PC, and it sure is leaving a bad impression by me of Apple.
Just brought my June 2007 2.4 Ghz 17" MBP back to my local Apple Store because my rev 2. replacement Logic Board had failed after only 45 days since it was first installed.
They were able to order a 2nd replacement Logic Board and install it all within 7 days....
I would call up Apple Support and send it in to them; the turn around would be about the same 7 days or less....
ive had my MBP for over 2 years now with this GPU...ive had it attached to and external monitor pretty much the whole time, and have been playing Wow on it for a few hours a week the whole time. Still running good...I guess one day it will just blow up in my face.
I called Apple support with my repair confirmation number "in-hand" and they are still unable to change the date beyond the 7-week wait time. Ughh. At least I'm learning some valuable lessons here about in the distinction between sales/service of Apple. Should come in handy when I'm ready to make future purchases.
Just wondering if what I'm experiencing is this issue or not, as I'm going to send in my laptop to Apple to fix the cd drive(it wont read anything, just spits it out).
Basically what happens is, whenever the system gets over about 160-170F performance just DROPS, and I mean DROPS. If I'm watching a DVD it hangs up/stutters and freezes a lot.
If I try playing games, even simple ones, or WoW it will be fine for about 10 minutes, then after it gets warm it starts stuttering every few secs and I get about 3-5 fps.
Is this related to the 8600 issues? or do you think it might be something else like my hd?
Basically what happens is, whenever the system gets over about 160-170F performance just DROPS, and I mean DROPS. If I'm watching a DVD it hangs up/stutters and freezes a lot.
If I try playing games, even simple ones, or WoW it will be fine for about 10 minutes, then after it gets warm it starts stuttering every few secs and I get about 3-5 fps.
Is this related to the 8600 issues? or do you think it might be something else like my hd?
beachballing
So I have a 15" MBP 2.5ghz purchased in June 2008. I've kept it closed for most of its use and connected to a 20" dell monitor.
Lately, I've had some major issues with the sluggishness and beachballing. Firefox takes as long as a minute to launch and video playback can be nearly impossible. It will run fine for a couple days then get really slow. I did an archive and install and a clean install. Both eventually got me back to where I am right now - with a slow MBP.
I have Applecare and will probably just take it in. Just curious if anyone thinks its the 8600?? Hardware tests have come back fine. And zapping pram or whatever that is didn't help. Nor did running disk repair permissions.
So I have a 15" MBP 2.5ghz purchased in June 2008. I've kept it closed for most of its use and connected to a 20" dell monitor.
Lately, I've had some major issues with the sluggishness and beachballing. Firefox takes as long as a minute to launch and video playback can be nearly impossible. It will run fine for a couple days then get really slow. I did an archive and install and a clean install. Both eventually got me back to where I am right now - with a slow MBP.
I have Applecare and will probably just take it in. Just curious if anyone thinks its the 8600?? Hardware tests have come back fine. And zapping pram or whatever that is didn't help. Nor did running disk repair permissions.
Another mishandled repair
Let me preface this post by appologizing
Im sorry to the people I yelled at in frustration
Im sorry that this post is extremely long, and most likely contains tons of typos.
I had some artifacting on my 2007 SR MBP (the 2.4 ghz model that cost $2500), so I brought it in to have it looked at. The computer is FINALLY shipping back to my house after an almost 3 week turnaround
The Genius said that it had to be repaired and it would take 5-7 days at the most. I took the laptop home to back everything up, and brought it in the next week to be sent out.
I heard nothing for 4 days.
Finally after day 4 of no communication i saw that i had a missed call, and no voicemail. I decided to call the number back to see who it was, and guess what? it was the apple store. I thought, maybe the laptop is ready already, so I asked about my repair and got the response, "Well, it hasn't been shipped out for repair yet"
I FLIPPED A **** ON THE PERSON ON THE PHONE.
"ALMOST FIVE DAYS THAT F***ING MACHINE SAT IN YOUR STORE AND YOU HAVEN'T EVEN LOOKED AT IT YET!!! THIS IS OUTRAGEOUS!" They assured me that the store was a "High Volume Repair Store" and that there was a que of many more machines in front of mine. Fair enough, I said, but 4 complete operating days to get to my computer is quite rediculous. I appologized for screaming at the person on the phone and proceded to call the 1800APLCARE line.
After connecting to a tech on applecare, he told me that the store had to be doing something wrong, if the machine was sitting there for 4 days, and that the situation was "UNACCEPTABLE" (*This term was used by every APLCARE CSR I Talked to*) I asked if there was any way to expedite the shipping, and he said that it was up to the store to speed things up, because it was a store initiated repair.
I call the store again, this time looking for a manager. I was told that he was currently busy. I told the operator that I would wait for the manager to be finished with the customer he is helping at the moment. After holding, I explained the situation, at which point he rudely tried to interject, and pass me off to a genius. I told him, A genius isn't going to get me my laptop back any faster, only you can. I talked to APLCARE and they said what is happening here is UNACCEPTABLE. After a heated debate over who was wrong, he finally admitted that the machine was wrongly pushed aside, but assured that there was no possible way to make this process go any faster.
Laptop is sent out, recieved at depot on day 10.
My heart sank when I read on the support page on day 11
"Repair on Hold - Part on Order"
Ditto for days 12, 13, 14
Day 14, I call up APLCARE, get transfered to Distrobution, CSR says that the store really dropped the ball on this one, and puts a "rush" status to my computer. Also tells me, (But doesnt make a note) that if the machine isn't done by friday, Apple would look into replacing the machine as soon as possible.
Day 16, Friday, I check the support page at 12:00 Noon EST
"Repair on Hold - Part on Order"
I immediately get on the phone to reach the CSR I spoke to on day 14.
Voicemail. I called 6 times, but i couldnt afford to leave a voicemail because the next time i would be available would be after midnight, and support would most likely have left already.
I go through the standard APLCARE line and get connected to another CSR who i give the case #, and info. He tells me the best news i could have heard that day.
"Your Laptop has been repaired, I see they replaced the logic board, as well as the battery"
I thank the CSR for looking into my case, and hang up the phone.
Later that night the repair status was finally updated to reflect the ready to ship status.
The moral of the story is that you should NEVER EVER have your laptop serviced at an apple retail store, ESPECIALLY IF THEY HAVE TO SEND IT OUT ANYWAY. The story doesn't end here though because I was told that I would recieve the laptop at the earliest tuesday. And hopefully this part doesnt fail again, or else im gonna tell apple to shove the steaming pile of failure up their you know whats.
I love my apple computer, but not the NVIDIA 8 series graphics.
-MAGS
UPDATE
I got the laptop back today, at 8:30 in the morning, everything's working just fine, but we'll see how long the new board lasts.
Let me preface this post by appologizing
Im sorry to the people I yelled at in frustration
Im sorry that this post is extremely long, and most likely contains tons of typos.
I had some artifacting on my 2007 SR MBP (the 2.4 ghz model that cost $2500), so I brought it in to have it looked at. The computer is FINALLY shipping back to my house after an almost 3 week turnaround
The Genius said that it had to be repaired and it would take 5-7 days at the most. I took the laptop home to back everything up, and brought it in the next week to be sent out.
I heard nothing for 4 days.
Finally after day 4 of no communication i saw that i had a missed call, and no voicemail. I decided to call the number back to see who it was, and guess what? it was the apple store. I thought, maybe the laptop is ready already, so I asked about my repair and got the response, "Well, it hasn't been shipped out for repair yet"
I FLIPPED A **** ON THE PERSON ON THE PHONE.
"ALMOST FIVE DAYS THAT F***ING MACHINE SAT IN YOUR STORE AND YOU HAVEN'T EVEN LOOKED AT IT YET!!! THIS IS OUTRAGEOUS!" They assured me that the store was a "High Volume Repair Store" and that there was a que of many more machines in front of mine. Fair enough, I said, but 4 complete operating days to get to my computer is quite rediculous. I appologized for screaming at the person on the phone and proceded to call the 1800APLCARE line.
After connecting to a tech on applecare, he told me that the store had to be doing something wrong, if the machine was sitting there for 4 days, and that the situation was "UNACCEPTABLE" (*This term was used by every APLCARE CSR I Talked to*) I asked if there was any way to expedite the shipping, and he said that it was up to the store to speed things up, because it was a store initiated repair.
I call the store again, this time looking for a manager. I was told that he was currently busy. I told the operator that I would wait for the manager to be finished with the customer he is helping at the moment. After holding, I explained the situation, at which point he rudely tried to interject, and pass me off to a genius. I told him, A genius isn't going to get me my laptop back any faster, only you can. I talked to APLCARE and they said what is happening here is UNACCEPTABLE. After a heated debate over who was wrong, he finally admitted that the machine was wrongly pushed aside, but assured that there was no possible way to make this process go any faster.
Laptop is sent out, recieved at depot on day 10.
My heart sank when I read on the support page on day 11
"Repair on Hold - Part on Order"
Ditto for days 12, 13, 14
Day 14, I call up APLCARE, get transfered to Distrobution, CSR says that the store really dropped the ball on this one, and puts a "rush" status to my computer. Also tells me, (But doesnt make a note) that if the machine isn't done by friday, Apple would look into replacing the machine as soon as possible.
Day 16, Friday, I check the support page at 12:00 Noon EST
"Repair on Hold - Part on Order"
I immediately get on the phone to reach the CSR I spoke to on day 14.
Voicemail. I called 6 times, but i couldnt afford to leave a voicemail because the next time i would be available would be after midnight, and support would most likely have left already.
I go through the standard APLCARE line and get connected to another CSR who i give the case #, and info. He tells me the best news i could have heard that day.
"Your Laptop has been repaired, I see they replaced the logic board, as well as the battery"
I thank the CSR for looking into my case, and hang up the phone.
Later that night the repair status was finally updated to reflect the ready to ship status.
The moral of the story is that you should NEVER EVER have your laptop serviced at an apple retail store, ESPECIALLY IF THEY HAVE TO SEND IT OUT ANYWAY. The story doesn't end here though because I was told that I would recieve the laptop at the earliest tuesday. And hopefully this part doesnt fail again, or else im gonna tell apple to shove the steaming pile of failure up their you know whats.
I love my apple computer, but not the NVIDIA 8 series graphics.
-MAGS
UPDATE
I got the laptop back today, at 8:30 in the morning, everything's working just fine, but we'll see how long the new board lasts.
Hello,
My Macbook Pro 2.4 (28 months old) has been acting up. Purple flickering and locking up and producing artifacts. It's random really.
Does a defective GPU show up when you run a hardware test?
I did the hardware test twice (the short one and the over an hour long one) and it didn't give me any errors. I don't have access to an apple store as we only have authorized dealers here and it's kind of far away too.
What's my play? Here is the crash log:
Cheers
My Macbook Pro 2.4 (28 months old) has been acting up. Purple flickering and locking up and producing artifacts. It's random really.
Does a defective GPU show up when you run a hardware test?
I did the hardware test twice (the short one and the over an hour long one) and it didn't give me any errors. I don't have access to an apple store as we only have authorized dealers here and it's kind of far away too.
What's my play? Here is the crash log:
Code:
Interval Since Last Panic Report: 45893 sec
Panics Since Last Report: 1
Anonymous UUID: 99D7DED6-D556-4D08-AED1-F747481510F3
Fri Sep 25 14:37:07 2009
panic(cpu 1 caller 0x001A4A55): Unresolved kernel trap (CPU 1, Type 14=page fault), registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x01361000, CR4: 0x000006e0
EAX: 0x00000000, EBX: 0x00945e40, ECX: 0x00000000, EDX: 0x049d1804
CR2: 0x00000000, EBP: 0x25a33508, ESI: 0x0487b400, EDI: 0x24083004
EFL: 0x00010246, EIP: 0x007330f2, CS: 0x00000008, DS: 0x00000010
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x25a332f8 : 0x128d08 (0x3cc0a4 0x25a3331c 0x131de5 0x0)
0x25a33338 : 0x1a4a55 (0x3d24b8 0x1 0xe 0x3d1cdc)
0x25a33448 : 0x19aeb4 (0x25a33460 0x1 0xe077203 0x0)
0x25a33508 : 0x74218b (0x24083004 0xb 0x0 0x731f0a)
0x25a33538 : 0x740600 (0x24083004 0x25a33570 0x0 0x1a37c0)
0x25a33818 : 0x73481a (0x0 0x600d600d 0x7022 0x25a33848)
0x25a338d8 : 0x8c4b33 (0x240aa564 0x4d2 0x8eb9dc 0x6e766461)
0x25a339c8 : 0x72f402 (0x240aa000 0x0 0x25a33ad2 0x80)
0x25a33a28 : 0x726133 (0x4884000 0x0 0x25a33ad2 0x80)
0x25a33b58 : 0x727813 (0x4884000 0x72acac 0x25a33bfc 0x4)
0x25a33c18 : 0x712875 (0x4884000 0x1 0x0 0x25a33dd4)
0x25a33c78 : 0x70c06b (0x4884000 0x0 0x0 0x4884000)
0x25a33c98 : 0x38c3e5 (0x4884000 0x3fe4010 0x3fe4010 0x0)
0x25a33ce8 : 0x3b284a (0x4884000 0x3fe4010 0x3fe4010 0x0)
0x25a33d48 : 0x18d4d2 (0x4884000 0x3fe4010 0x0 0x0)
0x25a33db8 : 0x12b4c3 (0x40c0d80 0x48def98 0x25a33df8 0x11e042) Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.NVDAResman(5.0.6)@0x72e000
dependency: com.apple.iokit.IOPCIFamily(2.2)@0x5fc000
dependency: com.apple.iokit.IOGraphicsFamily(1.4.7)@0x704000
dependency: com.apple.iokit.IONDRVSupport(1.4.7)@0x71f000
com.apple.iokit.IONDRVSupport(1.4.7)@0x71f000
dependency: com.apple.iokit.IOPCIFamily(2.2)@0x5fc000
dependency: com.apple.iokit.IOGraphicsFamily(1.4.7)@0x704000
com.apple.iokit.IOGraphicsFamily(1.4.7)@0x704000
dependency: com.apple.iokit.IOPCIFamily(2.2)@0x5fc000
Kernel version:
Darwin Kernel Version 8.10.1: Wed May 23 16:33:00 PDT 2007; root:xnu-792.22.5~1/RELEASE_I386Cheers
8400M? If you mean in general, yes the 8400M is affected by this. If you mean the 9400M (judging by your signature), no.
Hi, i took my 2.2Ghz Sept 2007 MBP into Apple Lakeside at the weekend after the screen would no longer come on, the machine would start but with no video so I phoned applecare and they said they knew about the problem and booked me in for a genius appointment.
When i turned up the genius tried the machine and i couldn't believe it when it came on as if nothing was wrong, it hadnt for the last 3 days of trying. He said he would send it in to be fixed anyway as i already had a case number and that it was a common fault. Also on the paper work it mentions im getting a new superdrive although i dont know why as i didnt ask for it, although mine doesnt work overly great at the best of times so any help will be great.
So far ive not had the best of luck with my MBP, a new screen when large patches of pixels started to disappear after a year, a new hard drive, a new charger and now this. They told me it would be 5-7 days so hopefully i should have it back at the weekend. Im now at the point though where i feel like something goes wrong every 6 months and ive only got a year left before im out of luck, i hadnt really planned on spending another £1300 for a new laptop just yet. Ultimately i would like them to give me a new machine and if it doesnt come back in a satisfactory condition this time im going to push very very hard for one. The last time my machine came back the front of the cd slot was crushed down due to the engineer pushing to hard trying to clip the top section to the base, if there is anything like that im going to refuse to accept anything less than a new one.
When i turned up the genius tried the machine and i couldn't believe it when it came on as if nothing was wrong, it hadnt for the last 3 days of trying. He said he would send it in to be fixed anyway as i already had a case number and that it was a common fault. Also on the paper work it mentions im getting a new superdrive although i dont know why as i didnt ask for it, although mine doesnt work overly great at the best of times so any help will be great.
So far ive not had the best of luck with my MBP, a new screen when large patches of pixels started to disappear after a year, a new hard drive, a new charger and now this. They told me it would be 5-7 days so hopefully i should have it back at the weekend. Im now at the point though where i feel like something goes wrong every 6 months and ive only got a year left before im out of luck, i hadnt really planned on spending another £1300 for a new laptop just yet. Ultimately i would like them to give me a new machine and if it doesnt come back in a satisfactory condition this time im going to push very very hard for one. The last time my machine came back the front of the cd slot was crushed down due to the engineer pushing to hard trying to clip the top section to the base, if there is anything like that im going to refuse to accept anything less than a new one.