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So I just got a MacBook Pro Retina 2 days ago and yesterday spilled water on it.
- Thread starter Kacper244
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So true...
I feel bad for OP as accidents happen. As much as we know it's unethical to return the product without letting them know the real reason, let's face it: many here would do the same especially after spending 2K.
OP: I hope you're able to resolve this.
My other half spilled a cup of coffee (milk & 2 sugars) on her 15" macbook pro. it was a classic so I opened it up and stuck it in a bag of uncooked rice for a couple of days. Put it back together and it worked ok, some of the backlighting on the keys didn't work anymore, but could have been a lot worse.
I'd be honest with apple, they are pretty good and fair.
I'd be honest with apple, they are pretty good and fair.
Man you got to dry it out fully. Setting it on a towel ain't going to much. Prop it on its side and run a blow drier on it from a safe distance for 20 minutes then put it in a large plastic bag with dedicants such as rice underneath it for 24-48 hours.
I poured a beer down the back of my MacBook Air all over the logic board. Force quit it and dried it as above. Works fine now for another year. Except the #9 key. That one doesn't always work.
I poured a beer down the back of my MacBook Air all over the logic board. Force quit it and dried it as above. Works fine now for another year. Except the #9 key. That one doesn't always work.
Well, I guess its YMMV, but I've never had them power on the machine on a return and I've returned quite a # of machines in the past
No, it isn't a win-win situation. It's blatantly unethical. You say you don't care about Apple, and then you justify that unethical behavior. This is the same sort of logic that sends white collar criminals to long prison terms.
You claim Apple won't be losing money, but that too is absurd. It takes time and money to refurbish these machines. You can't click your heels together 3 times and make it as if something didn't happen.
The older I get, the more jaded I become about the world and the people in it. Posts like this are the reason why.
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You assume that even if they don't power it on then and there that it won't come back to haunt the OP. That logic is flawed. The serial number is attached to the purchase, and the machine. Do you honestly think there isn't a process in place to deal with fraudulent returnsthat SOP when a technician pops it open and discovers the water damage is for them to say "oh well"?
man, there are some seriously deluded/stupid people on this forum.
of course apple are going to check the machine. they will check it to see if you have swapped it for an older model, they will check it to see if you've damaged it.
no wonder the general consensus is apple fans are morons....
of course apple are going to check the machine. they will check it to see if you have swapped it for an older model, they will check it to see if you've damaged it.
no wonder the general consensus is apple fans are morons....
Who is saying that they won't check the machine? I never said that neither did I say they wouldn't verify serial #'s. I did however say that they will not turn on the machine or closely inspect the hardware (as has been my experience with several returns). They will only turn on the machine, as has been my experience, if you tell them there is something wrong with the device (wifi issues, screen issues, etc...). But if you just straight up say I want to return this machine because I decided its not for me - they have never turned it on.
Your post is ignorant.
As a previous Apple employee, they are actually supposed to turn on the machine and verify the serial via 'about this mac.' Turning on the machine and doing these steps are more than enough to verify if the machine has an issue or not.
The 14 day return policy is not meant for accidentally damaged products. There have been many cases where I've noticed customers return products that aren't working and I've had to refuse a return and refer them to the genius bar - even if they were in their 14 day return period.
I will, however, say this: if you're honest and polite about it the specialist will fight for you when speaking to a manager or decide to make an exception. Everytime I denied a return it was when someone thought they were entitled to it because of something they did to their machine. I've made plenty of exceptions both in and outside the 14 day return policy to exchange - not return - damaged merchandise because I felt bad for the person for spending so much money.
How can Apple refuse a return for a product that IS NOT working within the 14-day return period? If there is no cosmetic damage (aka, user-caused), how can Apple justify this? That is unacceptable to not allow a return, IMO.
It's not about not having accidents. Of course those happen. It's about taking personal responsibility for them when they happen, rather than shoving that responsibility onto someone or something else.
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I think he just means that the Genius Bar will check the product out first, to make sure that it's actually a hardware issue rather than a user-caused one. Obviously, DOAs happen, and those returns are processed.
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Answer: a little money and an otherwise meaningless and worthless existence.
A very interesting issue here 
But before deciding, think about this…
a lie_ betrayal to the trust of someone…
The cost of a lie to our own mind_emotion, could be very high… I think definitely more than a couple thousand dollars.
Also the reward of being honest to oneself and to others could be priceless….
Let's assume the cost of a very soft lie to the mind and emotion in this case is about 10,000$.
And the reward of being honest to the mind and pride, is about 20,000$.
Return + a kind of lie_ minus 10,000$
Being honest_ 20,000$ and -3000$(computer)_plus 17,000$
Let's think about this before…
In short, let's be a Man.
And as a side note, I would love to work with, hire, be a friend of, be involved with the honest and proud person rather than….
But before deciding, think about this…
a lie_ betrayal to the trust of someone…
The cost of a lie to our own mind_emotion, could be very high… I think definitely more than a couple thousand dollars.
Also the reward of being honest to oneself and to others could be priceless….
Let's assume the cost of a very soft lie to the mind and emotion in this case is about 10,000$.
And the reward of being honest to the mind and pride, is about 20,000$.
Return + a kind of lie_ minus 10,000$
Being honest_ 20,000$ and -3000$(computer)_plus 17,000$
Let's think about this before…
In short, let's be a Man.
And as a side note, I would love to work with, hire, be a friend of, be involved with the honest and proud person rather than….
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My heart goes out to the OP--that's brutal.
I'd take it back to the Apple Store and give them the best set of "puppy dog eyes" I could muster...
I think returning it and pretending nothing happened is kind of a classless move, regardless of the negligible repercussions for Apple's "bottom line". It's just not very cool.
Moreover, you might want to double check with your credit card company. Some cards come with a three-month insurance policy built in, which JUST MIGHT cover your unfortunate, and ironic, Apple juice spill.
I'd take it back to the Apple Store and give them the best set of "puppy dog eyes" I could muster...
I think returning it and pretending nothing happened is kind of a classless move, regardless of the negligible repercussions for Apple's "bottom line". It's just not very cool.
Moreover, you might want to double check with your credit card company. Some cards come with a three-month insurance policy built in, which JUST MIGHT cover your unfortunate, and ironic, Apple juice spill.
I said the 14 day return policy is not meant for accidentally damaged products. Are you telling me if you break your screen you're allowed to return it within the 14 day period? No, it doesn't work like that.
Macs are no different. I've never experienced macs with failed logic boards, trackpads not working, hard drives not working, or keyboards not responding right out of the box. This is both from the years of being a specialist and the short time I was a genius. Granted it does happen.
Now if it's a known issue such as image retention, wifi not working, etc we gladly do returns (even outside the return period).
It's very obvious when a mac is damaged. Now I will not point the finger and say you damaged it, we just have no way of verifying that. The best solution at that point would be to refer the customer to the genius bar as we cannot accept damaged returns.
Now at the genius bar, if we determined it was in fact a defect, we will gladly either return or exchange the item. If we make an exception, we will only offer an exchange.
9 out 10 customers leave with an exchanged product. They try their best to make the experience a good one. It's just an extra step is needed to verify the issue.
My heart goes out to the OP--that's brutal.
I'd take it back to the Apple Store and give them the best set of "puppy dog eyes" I could muster...
I think returning it and pretending nothing happened is kind of a classless move, regardless of the negligible repercussions for Apple's "bottom line". It's just not very cool.
Moreover, you might want to double check with your credit card company. Some cards come with a three-month insurance policy built in, which JUST MIGHT cover your unfortunate, and ironic, Apple juice spill.
I know what you mean...and i know he has to take responsible...but this is 2 DAYS OLD...lol...
yes it's classless move....but he wants the computer bad...so why not.
Let him return and wait a month later and buy it. I think anyone who was in his situation would do the same...no lie.
I acknowledge that the thought would definitely cross my mind... However, I've also been the recipient of some pretty great customer service at my local Apple Store. I'd like to think I have enough faith in them to help me out if such a relatively tragic techno-catastrophe occurred.
That said, if you don't have homeowners insurance, it only costs $40/year to insure a MBP against theft/loss/damage. Kinda sorta worth it.
I returned it!
So I decided to go to the Apple Store and return it. I did not try powering it on at home. I just packed it in the box and brought it to the Apple Store. The Apple employee did open the box, looked at the MacBook for damage and then turned it on. It actually powered on and loaded everything up. He went into the System Preferences to change the password. Then he checked the serial. Everything was working so he gave me my money back and I was on my way. I'm really happy that it powered on. I know that it was kind of a stupid move to do that but I did not want to have any problems with it in the future. Also this is not my first Mac. I have a 21.5" 2012 iMac upgraded to 16GB of RAM and I had 2 other Mac's before that the iMac so Apple already made a lot of money on me. Please don't hate.
So I decided to go to the Apple Store and return it. I did not try powering it on at home. I just packed it in the box and brought it to the Apple Store. The Apple employee did open the box, looked at the MacBook for damage and then turned it on. It actually powered on and loaded everything up. He went into the System Preferences to change the password. Then he checked the serial. Everything was working so he gave me my money back and I was on my way. I'm really happy that it powered on. I know that it was kind of a stupid move to do that but I did not want to have any problems with it in the future. Also this is not my first Mac. I have a 21.5" 2012 iMac upgraded to 16GB of RAM and I had 2 other Mac's before that the iMac so Apple already made a lot of money on me. Please don't hate.
Sounds like it worked out for you. So are you just going to re-order now? And be careful next time!
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