Exactly the same here! As I'm on my third set now I was told by Apple Care to get a refund and walk away if I'm not happy with them.
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Some AirPods Users Facing Battery Drain Issues With Charging Case
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Exactly the same here! As I'm on my third set now I was told by Apple Care to get a refund and walk away if I'm not happy with them.
My advice would be to wait until iOS 10.3 comes out. There are rumours starting to gain traction that this will be next week (https://www.theguardian.com/film/20...ipads-to-have-theatre-mode-for-use-in-cinemas). Fingers crossed there will be a firmware/software update that fixes these.
Surely the fact that some people are on their third pair (myself included, although too early to tell how my 3rd set are doing), suggests that this is software related? Incredibly unlikely that you're going to get 3 defective sets.
Surely the fact that some people are on their third pair (myself included, although too early to tell how my 3rd set are doing), suggests that this is software related? Incredibly unlikely that you're going to get 3 defective sets.
That's what I said to the Apple guy in the end. After 2 days in my bag they are down to 55% and not used them at all.
:-(
Part of the reason I have so many apple devices is for how they've treated me in the past; when something does go wrong. This is worrying trend and could loose them loyal customers who "get a refund and walk away" in more ways than one.
That's funny rascalmaster, I said the same thing to the rep and to my wife when I got off the phone.
Based on the production volume of these things, the odds of getting 3 separate pairs all with the same issue suggests a significant manufacturing defect, or a common software bug. Considering how more people DONT have this issue than do (or if they do don't talk about it), and that I fixed this exact problem with a reset using the button on the back of the case, im sure it's software related rather than hardware. Hang in there, it'll get fixed soon.
I thought the same, I tried the reset but that hasn't helped. I think the issue will be bigger news soon when people get their AirPods out of their bags after a couple of days of zero use and find they are flat. At the moment people are using them and charging them over Christmas.
Based on my experience, the case is not the one losing charge, is the airpods themselves. If you remove them from the case, the case will stay charged, and the airpods will lose charge slowly. Thats why when in the case, the lose charge slowly and the case transfer charge to them.
If you disconnect iphone's bluetooth, the airpods will discharge slower...
Looks like a software bug to me, the airpods should not consume battery when not in use (I mean, when in the case at least).
If you disconnect iphone's bluetooth, the airpods will discharge slower...
Looks like a software bug to me, the airpods should not consume battery when not in use (I mean, when in the case at least).
So got a call from apple care in Ireland out of the blue. They're reaching out to people who are having trouble with the sets...
He asked me to courier them across to apple Ireland and they'll investigate. Will also send me a brand new replacement.
Courier should be here in the next couple of hours; will let you all know how I fare.
He asked me to courier them across to apple Ireland and they'll investigate. Will also send me a brand new replacement.
Courier should be here in the next couple of hours; will let you all know how I fare.
^....interesting .....when I got to speak to the guys at Apple Care Ireland just before New Year, concerning battery on AirPods, they new nothing about nothing. Only offered refund or exchange - but the exchange was send originals in now and wait 6-8 weeks for replacement. Might give them another call to see if any replacements are available now.
I got a phone call a couple of days ago out of the blue from Apple and said they would call me back when they have more news.
No more info as if yet..
No more info as if yet..
Yes, twice. Gave them all the results of my tests I have carried out. They didn't say much else other than they will call me again soon.
At least Apple are listening now..
Same as me. Both stores near me have just come back in stock but I've given up exchanging them.
Like many, I'm an hour or more away from an Apple Store so I haven't bothered exchanging them.
However, I have tracked their behavior in all manners described above and reset/re-paired them twice.
It really seems that the issue is with the AirPods themselves and not the "dental floss" charger. Their firmware probably guides them to anxiously hunt for the nearest Apple device whether they're in the charger or not. This results in the pods perpetually draining and topping themselves off while in the charger. I would love firmware that recognized the case/charger, stopped the pods from hunting (unless the lid was open), topped them off, then let them be (pods at 100% with no lightning bolt charge indicator and no further drain on the case/charger).
One would think Apple would have ironed out this behavior in firmware, prior to release.
I suspect they'll only acknowledge the issue quietly, via the release notes of a firmware update, "resolves battery drain experienced by 'some' users." I'd also guess that the firmware update will only arrive with iOS 10.3 and not 10.2.x
Until then, early adopters can look forward to perpetual "conditioning" of their tiny AirPod batteries, likely diminishing their ability to retain a charge (5 hours becomes 4, 3, 2, 1 ... time for new AirPods... just what Apple wants...).
While the AirPods themselves are generally cool, this battery issue, others like it, and Apple's increasingly tiresome, corporate response to such issues is not.
I think Apple was just getting buoyed up with their re-achieved 'it just works' coup... when this struck. They will be frantically trying to fire fight this now as its bad publicity.
My pods went off this afternoon; should be in Ireland Monday and should have a new set back before next week is out... did ask them if they would be from a fresh batch/ tested... but the reply was a bit wooly.
My pods went off this afternoon; should be in Ireland Monday and should have a new set back before next week is out... did ask them if they would be from a fresh batch/ tested... but the reply was a bit wooly.
Probably a fair chance they will be from the same batch. February batch will be the ones to have no doubt.
Another AirPods review is in.
https://9to5mac.com/2017/01/06/apples-airpods-and-the-best-cord-free-competition-compared/
This paragraph particularly resonated with me.
And that's what I love about my Apple products. They are integrated solutions which just work right out of the box.
https://9to5mac.com/2017/01/06/apples-airpods-and-the-best-cord-free-competition-compared/
This paragraph particularly resonated with me.
And that's what I love about my Apple products. They are integrated solutions which just work right out of the box.
And they will still be tangled headphones that work.
Not the point though is it. The point of wireless headphones is that they are wireless so one would assume that is why people choose to buy them? What's the point in people saying that 'I have them but they have a wire' is just crap.
Same here, the courier came Friday 6th, and they are on their way to Cork, Ireland.
[doublepost=1483800315][/doublepost]Try this (it really kind of works): Don't check the battery. Sound dumb, I know, but always when I use the Battery of the AirPods enough, that by putting them back to the case the amber light goes on and then don't open the lid until I really want to use them again for at least 40 min, the case's Battery hols a lot longer as no Lightning is seen next to the AirPods when opening the Lid. But, just opening the Lid and checking the Battery status forces the AirPods to stay awake and the drain begins.
[doublepost=1483800620][/doublepost]Maybe let's start a little poll: What iPhone do you use? In most reviews the are using an iPhone 7 and have no complains. I use an iPhone 6 and so does my girlfriend and we both have that drain-issue with the same pair of AirPods. So let's hear, what you have got.