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Some Apple Watch Series 3 Owners Facing LTE Activation Issues [Updated]
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How???????????
[doublepost=1506290517][/doublepost]Situation: SS Apple Watch w/cellular delivers tomorrow.
ORDERED from APPLE ONLINE have service with ATT unlimited plan.
WHAT DO I DO? Try myself or take it immediately to ATT? I've read some ppl are successful and others are not. My friend was successful although he ORDERED ONLINE ATT and HAS ATT. Did it from home.
(Friday I returned the BSS AW w/LTE to APPLE, flusterated, tired, confused and too much hassle.)
Same here!
[doublepost=1506304876][/doublepost]
Who are you with? Where did you buy your watch?
I am getting error code 409 saying my plan doesn’t allow a secondary device. I already have the line though. Seems like it wants to add a new line there should be a option for me to select my already active line.
Friday I was unsuccessful so I returned it to Apple. Tomorrow I will receive a new one and hope I’ll have better luck! I just don’t know if I should try it myself, goto Att or change to VZW!!!
For Matthew's: Exactly where do u toggle that setting? I checked my tmobile app and don't see any thing for digits.
Apple Watch Series 3 models are being delivered across the United States and the rest of the world today, and as customers start attempting to activate their new LTE devices, some of them are running into serious setup issues.
On the MacRumors forums, several AT&T customers have received messages stating AT&T is not supported. Support reps seem confused about how Apple Watch activation works, with one rep telling MacRumors reader KG87 that his watch needs a new number.
Many of the affected AT&T customers have said the company seems to be having trouble activating watches not purchased directly through AT&T and have been spending quite a lot of time on the phone in an attempt to get the problem ironed out. Some customers are even being told to call back tomorrow. From MacRumors reader Greg:According to another AT&T support rep, customers who ordered an Apple Watch directly from Apple will not be getting them activated until tomorrow because they're missing key information Apple was supposed to send them.
Verizon users don't seem to be having as much trouble as AT&T users, but several have been told Verizon's systems aren't fully functional. Verizon is said to be doing maintenance to fix the problem and there's no estimate of when issues will be worked out. Many VZW customers may not be able to make phone calls due to the server issues.
T-Mobile customers also appear to be having significant issues, like MacRumors reader Jesse, who said he's spent several hours on the phone with T-Mobile trying to work out an authentication error with his social security number. "T-Mobile reps are completely unprepared for dealing with this issue today. Spent many hours on the phone with T-Mobile and Apple already. Apple claims this is T-Mobile issue," he told us.
T-Mobile customers have also been told the company is having system wide issues affecting the signal T-Mobile users are getting on the Apple Watch.
At least some of the activation issues are due to customers who have incompatible plans. AT&T customers with a grandfathered unlimited data plan, for example, are not able to use the Apple Watch Series 3, despite assurances from AT&T reps that the watch was compatible with the plan.
Across the pond, some EE subscribers in the UK are having the same activation problems, and EE reps are at a loss on how to helpThough some customers are having issues, others have been able to activate their LTE watches with no problems and have even said it's an easy process. For the subset of users running into issues, though, it's been a frustrating afternoon attempting to deal with Apple support and carrier representatives who are still struggling to figure out all the quirks and problems that come along with supporting a new device.
Update: Several AT&T customers with grandfathered unlimited data plans have been able get an Apple Watch Series 3 to work with their plans with the help of an AT&T representative. The Apple Watch can be set up as an independent wearable and then linked to the iPhone using NumberSync.
Article Link: Some Apple Watch Series 3 Owners Facing LTE Activation Issues [Updated]
I experienced similar problems which ended up having to wait until Saturday to get a real person from AT&T on the phone it resulted in a 2 1/2 hour phone call, to get a independent number which was then number synced somehow and eventually got cellular connection, the big problem today and going forward it the wifi network problem not connecting correctly.
[doublepost=1506307958][/doublepost]Wish mine was as easy as yours. I contacted AT&T and was on a 2 1/2 hour phone call to get cellular to work with an independent phone number. Now it won't call wi-fi calling because it can't connect to wi-fi properly it gets confused when their no Cellular network. What a mess
I bought two Apple Watch Series 3s through Apple.
My carrier is ATT. One of the watches (on my wife’s iPhone 7) allowed itself to join itself to cellular during the initial setup. All is well on that one.
On my iPhone 7 Plus, I did not have the option to add the cellular option either upon initial setup or anytime afterwards.. I’ve reset, un-joined, and every other thing I could think of, with no joy.
However, while reading thru this thread, I saw a reference to “Wi-Fi Calling” which gave me an idea to try. So, I turned OFF the Wi-Fi Calling option in the Settings app on the iPhone. I went back to the Apple Watch app and clicked on the cellular line.
Well, lo and behold, IT WORKED!!!
Afterwards I was able to switch Wi-Fi Calling back on and cellular still worked on my Apple Wattch Series 3. I hope this will be able to help others having problems with their Apple Watches.
Best of fortune to All,
tim.
Same with me. T-Mobile @work account. Authentication Error.
Tried every single idea that others have suggested with no luck.
yep. same here. T-Mobile @work account is not working. first it was the SSN authentication; then it was not being able to activate the service agreement. Now its back to the SSN authentication. Guess its all business accounts that are trying to activate their watch onto one of the number. Would be great if Apple Support and/or T-Mobile support would be helpful instead of making stupid comments like - you must buy your watch from a t-mobile store, or its the sim card, or its your wifi.
Glad I am not the only that finds that buying directly from T-Mobile somehow fixes the issue.
The other stupid script is "Good news you can continue to connect via Bluetooth or Wifi without any issues"
The other stupid script is "Good news you can continue to connect via Bluetooth or Wifi without any issues"
oh yer. that was the best one. I forgot about that. The other thing I got was that I had to update my router. Im like - dude....