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Some AT&T and Apple Store Customers Faced Unexpected Delays When Trying to Pre-Order iPhone X
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I had a lot of the same problems with AT&T site... Kept getting kicked off after it came to be my turn... Went to apple's site and got a reservation that said 4-5weeks etc. So I decided to go to AT&T and log in to my account and I clicked the upgrade link and was able to place my order at 1:17am (PST) and got a Nov 3rd delivery for the 256gb silver X.
I woke up at 250am and had my iPhone, iPad Pro and iMac all on the Apple store page and/or app and ready to go. I kept force quitting the app over and over once the clock hit 301 and the phone accessed it first. Got it for Nov 3rd - 256GB Space Gray 
No Verizon. I reserved a 64GB Silver X. And it was sold out a few mins after launch. Thankfully I was able to get the 256GB version for Nov 3rd. But I wasn’t planning on spending that much. I guess I can’t complain. Cause I still got my Nov 3rd date.
I had my laptop and phone going, and neither went live before 12:17PST. At that point it was a 2-3 week delay, which would be cool if not for being out of town in that time frame. Went back to bed. Even as of typing this it's only gone to a 5-6 week delay.
Side note: I'm pretty sure Apple doesn't charge the credit card until shipping.But per the terms, Verizon wants to charge me a $30 "Activation Fee" on the earliest billing cycle, i.e., before the phone's delivered? Sounds more like a pure money grab as you can't activate what I ain't got.
Side note: I'm pretty sure Apple doesn't charge the credit card until shipping.But per the terms, Verizon wants to charge me a $30 "Activation Fee" on the earliest billing cycle, i.e., before the phone's delivered? Sounds more like a pure money grab as you can't activate what I ain't got.
I am curious if anyone else had this experience with apple's IUP. I was pre-approved earlier this week. The rest takes place at 2:55a EST.
It took 7-8 minutes for app store app to work on my iPhone 7, which I had to use - so I could not place the order until 3:07/8a EST. Then when I went to complete my order, it stalled a minute, and I had to re-enter my name. It later said it was ordered with a 2 - 3-week delivery. Fine (not really but what's a fanboy to do!!) However, at that point, it said there was a delay in my order. WHAT!! I did not get a confirmation e-mail or anything. I was not sure that the order went through. I gave up and went to bed. At 5:27a EST, an e-mail confirmation was sent to my e-mail account.
It took approximately 2 hours and 20 minutes to get confirmation of my order. Unbelievable. Not sure if that is why I am in the 2 - 3-week bucket instead of a happy camper of launch day or even the 1 - 2-week bucket. But that's my story.
Did this happen to anyone else?
It took 7-8 minutes for app store app to work on my iPhone 7, which I had to use - so I could not place the order until 3:07/8a EST. Then when I went to complete my order, it stalled a minute, and I had to re-enter my name. It later said it was ordered with a 2 - 3-week delivery. Fine (not really but what's a fanboy to do!!) However, at that point, it said there was a delay in my order. WHAT!! I did not get a confirmation e-mail or anything. I was not sure that the order went through. I gave up and went to bed. At 5:27a EST, an e-mail confirmation was sent to my e-mail account.
It took approximately 2 hours and 20 minutes to get confirmation of my order. Unbelievable. Not sure if that is why I am in the 2 - 3-week bucket instead of a happy camper of launch day or even the 1 - 2-week bucket. But that's my story.
Did this happen to anyone else?
It happened to me too. I had a 5-minute wait then it jumped to 15 minutes and ended up being a 30-minute wait.
I woke up at 250am and had my iPhone, iPad Pro and iMac all on the Apple store page and/or app and ready to go. I kept force quitting the app over and over once the clock hit 301 and the phone accessed it first. Got it for Nov 3rd - 256GB Space Gray
Exact same experience here except got silver/white. It helped having it “favorited” in the app. But it still made me verify my Verizon account on checkout which I wasn’t expecting. I thought I had lost it by the time that finished, but sure enough I got Nov. 3. I also used ApplePay.
We spent about 6 minutes waiting for the website, then we got kicked out while confirming eligibility with Verizon. We finally completed at ~15 minutes after 3am, at which point the first wave was already sold out and we got a 2-3 week timeframe. The black models were still in stock at nearby stores though, my suspicion is that they just didn't order enough white phones in the initial shipment.
@Joe Rossignol
Consider fine tuning the following. "AT&T subscriber Gina, for example, tweeted a screenshot of the app showing that her estimated wait time was 16 minutes until she could pre-order an iPhone X. Worse, she said she repeatedly lost her position in the virtual queue."
And to make matters worse, Gina said she repeatedly lost her position in the virtual queue.
I am glad I am not with AT&T and relying on their app. I tried the Apple Store app and it wasn't coming up right away. The Verizon site saved me for release day delivery.
Consider fine tuning the following. "AT&T subscriber Gina, for example, tweeted a screenshot of the app showing that her estimated wait time was 16 minutes until she could pre-order an iPhone X. Worse, she said she repeatedly lost her position in the virtual queue."
And to make matters worse, Gina said she repeatedly lost her position in the virtual queue.
I am glad I am not with AT&T and relying on their app. I tried the Apple Store app and it wasn't coming up right away. The Verizon site saved me for release day delivery.
Apple Store App came online for me at 3:10 EST, everything was smooth until I got to the AT&T information part and thats when it just would not go any farther. Hopped on my MacBook Pro and Apples website, first time I got all the way to the checking out screen and bam, the site had a hiccup and I had to start all over again. Anyway, second time everything worked fine on Apples website and my Space Gray iPhone X is estimated for Nov. 17-24. Should have got a launch day iPhone! I blame AT&T the most, but Apple is not blameless.
I don't see why anyone would be bothered by the experiences posted here. The iPhone X is a first generation and will be plagued with problems. The software will be plagued with problems. At least I know the simulator is plagued with problems. So for all those of you complaining, get used to it, its part of owning a first generation X. When so many production problems cause delays like this, it means manufacturing quality is on the edge. That means that initial devices are likely to require a lot of replacements, phone conversations with Apple and other tender loving care.
For some reason, all T-Mobile shipments were automatically set to Nov 10-17 shipment
Ordered at 3:06am when app finally came on, both colors 256gb.
Ordered at 3:06am when app finally came on, both colors 256gb.
I think the Apple Upgrade Program was a real advantage this time. On Monday I was able to get all the approvals out of the way (Citizens Bank, AT&T, Credit Card info), so when I finally broke through the front door of the app this morning, I was immediately presented with a "Finish your upgrade" button, then selected a delivery option and then done. If I had been required to fill all that information in at 3 AM I'm sure it would have been a nightmare.
64Gb Silver. Maybe had to do with the fact that I did it through AT&T. On Apple Store I was only able to get it reserved.Must be nice. I woke up this morning after a 3:10am pre-order only to find out Citizens denied my second IUP. Ordered using Next, Dec 11-18 ship date.
Which one did you order?
So for me it took a good 5 minutes after 3 came around for the Apple Store App to begin responding. Once it did I went right to my favorites and clicked continue. As soon as it got to the AT&T part it came back and said AT&T couldn't be reached but I had a reservation and would get an email. Looking at the Nov 3 date I was quickly losing hope of a launch day arrival. I refreshed the app and it went through on a second try. I was going to use upgrade program but when I realized I needed an actual CC and not debit I decided to just stay with Next. When I went back it wouldn't let me continue because of the initial reservation that was in place. Since I didn't get an email I said heck with it and went to bed. When I woke up 3 hours later I had the email and went to the reservation. To my surprise it still said Nov 3rd. I ultimately used the upgrade program because I feared if I tried to change it, I would get pushed to the end of the line. Obviously not everyone had similar experiences, just glad that another late night waiting for pre-order is over and that I won't miss launch day this year. Last year with the 7 I got pushed back because I was going to the wrong place in the app and wasnt checking out right. The second time through my date was pushed out to 3-4 weeks and I ended up having to wait it out.
