I used the app on my iPad and that worked just fine and came up immediately at about 3:03. I was watching a livestream of a youtuber stressing out about his order and his came up at the exact same time. I guess I was lucky and I immediately ordered since I liked the configuration I wanted previously. About 30 seconds after the app went live the website on my laptop did. I don't understand why some had this issue and I can understand the frustration.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Some AT&T and Apple Store Customers Faced Unexpected Delays When Trying to Pre-Order iPhone X
- Thread starter MacRumors
- Start date
- Sort by reaction score
This is where a pre-approval process can set everyone up to just order when the store opens up. Unfortunately some purchase scenarios did not support a pre-approval like with the upgrade program. If Apple can work with the carriers to enable pre-approval for all or even most use cases, your experience would be much better. BTW, I blame the carriers, not Apple, for this bad behavior because carriers need to be open to the process. The last thing any carrier should want is for their servers to be overwhelmed and having IT staff rebooting boxes constantly because they can't handle the load
I breezed through the Verizon pre-order process using their app. Got my confirmation number 2 minutes prior to the top of the hour when orders were supposed to start. Glad I checked there instead of waiting for the Apple store, which was still not live for me at 10 minutes past.
Same thing was happening with T-Mobile. I had my phone, computer and my wife all trying to get the site to load anything. It got through a few times but never even showed the X as an option to buy. Ended up getting through on the Apple Store App but the whole store was indeed down on the west coast for at least 10 minutes past midnight. Managed to get 2 though and 2-3 week shipping. Hopefully the trend holds true for the X that shipments are much quicker than expected as they were in previous years.
I got my pre order on AT&T's website at 3:07am space gray 256 GB said it would be here by Nov 4 checked the order status today and I have a alert saying if you do not want us to cancel your order call us so mi call talk to some guy at E Com he says he has to cancel my order and I need to redo the pre order on AT&T website and that shipping will not be effected everything should stay the same so I place the order now im stuck with shipping Dec 4-18 so I call them back tell them what has happened they say so sorry that you were misinformed what a crock of $****.
Nope... "We've got something in store for you" for 15 minutes after start time sure isn't an open store.
I'm in the second wave and wasn't even offered pickup, which is strange since every other order I've made from Apple can be done with pickup if desired, and others are reporting setting up pickup orders. It's a big deal for me because my daughter has therapy and other appointments (she's a former micro preemie who is lucky to be alive today) and I also work so it may be a problem to try to be home on a particular day and the UPS center isn't near my house. I just have to pray they choose an available day and use FedEx for my order if they don't since the FedEx center is near my house.
The delivery delay isn't a huge deal but the screwed up website/you-have-to-use-the app is and the missing pickup option is.
Maybe I’m off topic since I’m in Australia, but my order via Telstra processed for me but I never received a confirmation email. Getting hold of a representative on the chat system took a long time. They confirmed that they didn’t even have a record of my order. Not at all happy. Instead of a launch day delivery, I now have a 5-6 week wait and it’s not my fault. This is the worst preorder I’ve experienced. In my eyes you are lucky with a 2-3 week wait.
1st world problems but yes my Apple Store app kept crashing and giving the unexpected error for 3min and by then i got stuck with 2-3 weeks fml...
I can confirm all of this. The queues started at 10pm and didn't tell you it was a queue unless you looked in the dynamic URL. It simply gave you a countdown with some text to create excitement about the event without blatantly telling you that you're screwed if this is your method of purchase.
I experienced longer and longer fake wait times while getting warnings from other sites telling me of product sell out and longer estimated delivery times. This caused me to quit all ATT apps and browser windows and head over to Apple where I was at least able to order something with a 2-3 week wait time.
ATT is run by morons.
I experienced longer and longer fake wait times while getting warnings from other sites telling me of product sell out and longer estimated delivery times. This caused me to quit all ATT apps and browser windows and head over to Apple where I was at least able to order something with a 2-3 week wait time.
ATT is run by morons.
iPhone X pre-orders began at 12:01 a.m. on the West Coast and 3:01 a.m. on the East Coast in the United States, with throngs of Apple customers rushing to purchase the device as quickly as possible in the middle of the night.
While many customers were able to complete their order quickly enough to receive a delivery date of November 3, the day the device launches, some using the AT&T app to pre-order faced unexpected delays of 10 to 15 minutes or longer.
AT&T subscriber Gina, for example, tweeted a screenshot of the app showing that her estimated wait time was 16 minutes until she could pre-order an iPhone X. Worse, she said she repeatedly lost her position in the virtual queue.
A second AT&T customer Chris tweeted a screenshot of the app saying "there's been an error tracking your place in line" with a "try again" button. When he tried again, he said he was placed into another 35-minute queue.
Meanwhile, some customers attempting to pre-order on Apple.com or with the Apple Store app said the storefront remained offline for around 10 to 20 minutes after iPhone X pre-orders officially began.
iPhone X shipping estimates slipped to 2-3 weeks for most models within just 15 minutes, and to 4-5 weeks within 30 minutes, so these hiccups mean that some customers might not receive their iPhone X until early December.
Apple typically underpromises with its shipping estimates, however, so some customers may receive their iPhone X earlier than expected.
A bit of good news is that some customers who received a message from Apple stating they "can't reach the carrier systems" have received an email with instructions to complete their order for delivery as early as November 3.
iPhone X shipping estimates are now holding steady at 5-6 weeks in the United States.
Article Link: Some AT&T and Apple Store Customers Faced Unexpected Delays When Trying to Pre-Order iPhone X
I do but they make you let them attempt delivery once, which is stupid. If I know it's coming why can't I have them drop it there in the first place?
Hi, ordered at 12:05 from app store, every time I went to checkout, it would send me back to checkout again. My order was still there and it gave me no reason, why I had got I had to go back to checkout.. I didn't get my ordered confirmed until, 12:17 with shipping dates between November 17-24. First time this has ever happened to me at checkout, had to go back in 4 times and finally went through. If the didn't happen I would have had Nov 3 deleivery. Anybody else?
Thanks, Jerry
Thanks, Jerry
I ordered 256GB iPhone X space gray via AT&T about 12:07 am PT. Delivery estimated November 3. No issues ordering. I did get in AT&T cue preceding day via Apple Stote app.
A bit annoyed here... Apple.com didn't come up until 12:09 am PDT for me (and I'm on a very common DNS)... when it came up, the delivery window had slipped to 2-3 weeks.
I'd be more upset if I wasn't leaving tomorrow for 2 weeks vacation, so the shipping time actually works perfect for me. I'd be super p'd if I was going to be around on the 3rd and some could access the order site at 12:01 and I couldn't until 12:09.
Every year it's something with Apple.
I'd be more upset if I wasn't leaving tomorrow for 2 weeks vacation, so the shipping time actually works perfect for me. I'd be super p'd if I was going to be around on the 3rd and some could access the order site at 12:01 and I couldn't until 12:09.
Every year it's something with Apple.
because i am sure most ppl would be able to get it sooner if the app were not having problems? i am sure ppl dont complain if they order after 5 hours and then it got delayed
I have some serious issues with ATT recently. I was somehow able to make it in time to reserve my phone for shipment October 3rd (purchasing for my relative), despite 4 roadblocks this AM.
With this occurrence, ATT not fully supporting my Pixel 2 (Wifi Calling, Mobile HotSpots, Number Sync), and the entire day of fighting them to Activate my Apple Watch 3 LTE, I am done with this company.
T-Mobile will be getting my business going forward, as, my test SIM with Pre-Pay service activated, has worked at all of my primary locations where I need service. Watching this forum, people with AW3 have had little issues, Pixel 2 is fully supported, and, there was little to no issues with X orders, It is clear that somehow T-Mobile is more established, and better suited to support the US Market than, Oddly, American Telephone and Telegraph.
- In order to reserve the phone, The Apple Store needed to communicate with ATT's servers, This timed out twice after I got into the store (2:04 AM Central), stating server connection could not be established.
- After it FINALLY got through, it stated that my ATT Account was passed due, 1st, it wasn't, 2nd Why the heck does it matter if I am paying full price for the phone? I had to Kill the store, and start over.
- I had to open the ATT application to check my account / billing status. As I was clicking through to my billing status their Wonderful iOS application took me away from my account page, to an iPhone X announcement, telling me I could preorder Apple's new phone today (Really, no kidding ATT!!)). So, I had to navigate Back to where I was, at my account status page, to confirm I was fully paid up, and in good standing. (confirming the warning in the Apple Store application was completely False)
- After I got back into the Apple Store application, it again had issues connecting to ATT servers, but, eventually did let me in to reserve my spot
With this occurrence, ATT not fully supporting my Pixel 2 (Wifi Calling, Mobile HotSpots, Number Sync), and the entire day of fighting them to Activate my Apple Watch 3 LTE, I am done with this company.
T-Mobile will be getting my business going forward, as, my test SIM with Pre-Pay service activated, has worked at all of my primary locations where I need service. Watching this forum, people with AW3 have had little issues, Pixel 2 is fully supported, and, there was little to no issues with X orders, It is clear that somehow T-Mobile is more established, and better suited to support the US Market than, Oddly, American Telephone and Telegraph.
Get a job and a hobby