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Some iPhone 13 Users Reporting Intermittent Touch Issues, Older Models Also Affected After Updating to iOS 15

svenmany said:
Fair enough. However, many people won't experience the bugs because of their behavior, not because the bugs aren't there.

My daughter and I thought the bug she's experiencing (numbers being entered when typing very fast) was a problem with her new iPhone 13. Then she tried the same experiment and my updated iPhone 12 Pro Max. She encountered the same bug. I would never experience that bug cuz I'm old and slow.

I would never experience the bug which happens after laying the iPhone face down for a long time; I never do that. Even if I did do that and it didn't wake on touch, I would have just lifted the phone assuming my finger was dirty or something. I'm always sufficiently distracted by other things to stop and think about what had just happened.

Conclusion: I wouldn't be a good QA person for iPhones. Apple people should be way better.
Click to expand...
I must be like your daughter. My usage of iOS shows that the design of the iOS touch screen keyboard does NOT scale for faster usage. This hasn’t changed at all from iOS 9 to iOS 12, and I wouldn’t be surprised to find that it hasn’t gotten better in any subsequent versions.

I find bugs constantly. I have always been a person who finds bug after bug after bug in any software on any platform.

Of course I report them. I end up reporting them repeatedly, because they’re still there in the next version. And the next. And the next.

After four MAJOR releases of iOS, some of the most egregious bugs I’ve reported were finally fixed at some point by iOS 12.x, but they stayed around for at least three major revisions. It’s disgusting how many bugs go unfixed. Some of it is also just bad design (like the conflicting gestures).

Apple don’t care. They only want to push out the next product, so the development focus is always on adding more “features”, not fixing what’s already there.
 
i just installed the 2nd public beta of ios 15 and i haven't encountered the same touch problems i described.
 
Boardiesboi said:
I thought it was something wrong with the YouTube app as I would search a video, tap the first result and it won’t play.

Also issues with iPhone 13 pro max unlocked with Face ID, but when I swipe up nothing happens.
Click to expand...
Exact same for me on iphone12 pro and ios15
 
I felt this moment one I went to the 13 pro. I thought I was crazy. This makes me feel less crazy. With it landing on this site... Apple will not have no choice but to engage and investigate the input lag issue.
 
My iPhone 13 pro max freezes when I go unlock my phone with Face ID. I then have to lock it and then it works. Happens more than it should. 🤌🏼🤌🏼
 
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Happens with my 13 Pro Max and GF's 13 Pro too. Pinch to zoom is super buggy and sometimes, the phone won't even respond to touch. Glad that it's software-related.
 
B4U said:
Thank you very much for sharing the information. I sincerely appreciate the help.

Unfortunately, the final line of the page indicated "The program covers affected iPhone X devices for 3 years after the first retail sale of the unit."
Mine is approaching its 4th birthday this November. 😢
Click to expand...
You‘re welcome!

That‘s a shame but if there is an Apple store not too far away you might try to get help there anyway. I once bought a refurbished iPhone 7 on Amazon for the mother of my wife. Suddenly she could not get a signal anymore. Turned out there was a service program for this issue, for devices that were sold in China, Hong Kong, Japan and so on. Didn‘t really think that I would get any real help in Austria but went to the Apple Store in Vienna anyway. The man at the store who helped me out was very friendly, confirmed that the problem was indeed the same as described in the service program and that he would not look too deep into the rest of the device as he could easily determine that the screen and the battery had already been replaced with third party parts.

Around 20 minutes later i left the store with a replacement unit that looked brand new.

I know that all around the world there are plenty of people who have had bad experiences with Apple regarding damaged or broken devices but I mostly got better service than expected. I even got a free replacement iPad Pro 12,9 (Gen 1) after i spilled a glass of water over my device that was just half a year old. Of course I did not try to hide the fact that I killed the iPad myself and I expected Apple to send me a repair quotation. Instead I got a new iPad Pro.

So I would give it a try if I were you - maybe you‘re lucky! 👍🏽
 
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Great, this is happening on my wife's 13 pro but not on my 13 pro max. I can swipe, touches on folders work, but touches on apps don't work. I can't reboot because power/volume doesn't work. With swipe and folder touch working I can only surmise this is a software issue and not a hardware one. The power button sort of works, single press doesn't sleep the phone, but triple press still invokes the accessibility shortcut, long press still invokes Siri, but long press + volume doesn't bring up the power slider. Very odd.

Anyone know a way to force reboot other than the power/volume key combo?
 
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Just commenting here to add my voice lol. Got my 13 mini yesterday and was so happy with the display quality (looks so much better than the 12 last year) but now I’ve got these touch issues too.

I can echo the comments that suggest it has something to do with the phone sitting face down… I spend 16 hours a day at a desk and my phone is face down all the time. I’m constantly having this touch issue - tap to wake won’t work, and if I hit the power button the screen comes on but I can’t swipe away the Lock Screen. Have to sleep it again and then it starts working.
 
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Excellent news. This means it’s a universal iOS 15 bug that’ll get fixed then, not just my 6S is too slow for it. 😁
 
I have an issue on my iPhone Xs Max/iOS 14.8 where on my Smart Life app sometimes when I touch the screen to turn on/off one of my smart plugs/switches it will act on another device somewhere on the screen. Could the one right next to it or anywhere on the screen. Annoying as hell.
 
rfog said:
... It is incremental. First fails some touches, then more, and more. Solution: restart the phone.
Click to expand...

I am curious whether the issue is reproducible after a certain number of touches with https://apps.apple.com/us/app/touchscreencheck/id1542546774 .
The app was created to pinpoint intermittent touchscreen issues related to hardware, such as those described in https://support.apple.com/en-us/HT201406 , or lack thereof when troubleshooting unresponsive apps. iOS itself was never a target.
However, as the extra software layer in the app is extremely thin (unlike feature-rich YouTube app), the user is practically “touching” the OS itself, maybe the app could facilitate the diagnosis of this issue, and subsequently confirm when it will have been fixed.
HTH
 
  • Waited until 12am to do in store pick up for the iPhone 13
  • Unavailable
  • Randomly wake up at 4:40 am to purchase
  • Unable to back up Iphone Xs 256gb on I cloud
  • Not enough PC memory since I phone mostly eliminated the need for a PC
  • Find out about temporary unlimited I cloud storage, takes new phone and phone home back up over Cox Gigablast takes 7+ hours reaches 89% and fails
  • Quick Start 4+ hours
  • Buy a cable call @Applesupport they have no idea how to back up from Iphone to Iphone using a primitive method
  • Finally get new IPhone 13 Pro Max set up…
  • Return cable
  • Spent 3+ days trying to set up face id no luck
  • Apple store genius takes 2 seconds to try setting up only to tell me I have a failed face ID & my phone needs to be replaced.
  • I Phone 13 Pro Max 512 sold out everywhere
  • Apple offering a loaner phone while they repair a brand new phone that has been out for less than a week.
 
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This has been happening on my iPhone 12 when I updated it to iOS 15 too. I just thought the apps weren’t optimized well yet for the OS.
 
My 13pro (256 graphite, just a note incase it is linked to a certain version) has touch issues. I am using a glass screen protector but I had no issues on the 12pro with the same brand protector.
 
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