Some Mac Users Unable to Log Into iMessage and FaceTime Following OS X 10.11.4 Update

[pat500000]

This is my second erase and re-install already... 😳

Shoot. Sorry about that. I hope Apple gets on it. They been slacking really bad these days.

 

[Apple_Robert]

Can someone who is having a problem test the following potential fix and see if it works?

https://forums.macrumors.com/threads/cant-sign-in-to-imessage-in-10-11-4.1962799/#post-22709673

 

[JungleNYC]

Make a bootable clone before every update. Sadly, it's necessary.

 

[DotCom2]

I was having this exact problem a few days ago before even installing the update on a year old iMac. It seems to have corrected itself though.

 

[jsavvy]

Just did a fresh install on my mid 2011 Air this afternoon and am having this problem. Didn't realize how much I use messages on the computer until now. This better get fixed soon.

 

[adam9c1]

I feel like Apple has lost its edge. Sure MacBooks are pretty, but the recent HP business class looks good too.

Apple no longer "just works". Release stuff when it's ready, not like this. Yes, technology Is more complicated now vs Snow Leopard. Go back to the drawing board and be great again.

 

[ReneR]

wondering if Apple is using any kind of automated testing, ... :-/

 

[mustgroove]

Can someone who is having a problem test the following potential fix and see if it works?

https://forums.macrumors.com/threads/cant-sign-in-to-imessage-in-10-11-4.1962799/#post-22709673

Just tried - did not work. I entered those commands in Terminal, immediately rebooted, then tried logging into Messages again once the reboot was finished - no change.

 

[Apple_Robert]

Just tried - did not work. I entered those commands in Terminal, immediately rebooted, then tried logging into Messages again once the reboot was finished - no change.

Thanks for the test.

I did a restore from CCC earlier to get back to normal, and didn't want to wipe again, unless it did work.

 

[robert05au]

hmm I haven't seen this issues since a clean install of 10.11.4 both are logged in and working normally for me. I have the two stage verification on in icloud.

I will do some testing on another mac to see if it happens on it and report back and if I see anything that may help

 

[nemguy]

Apple need to test and test and test these OS X to improve their quality control before to release them. What was the hurry to push this system?

 

[brownpaw]

Can someone explain how you're supposed to get a resolution when your issue is elevated to "engineering"? I have an issue open from December that I was told I would be contacted about within a week. Never happened. The senior advisor that "owns" the case number doesn't reply to my emails. Speaking to others just say that only she can do anything about it.

It's my only negative experience with Apple Support, but it's pretty bad and really disappointing.

 

[mroffbeat]

I had issue's with my brand new imac 395x config, bluetooth was disabled. I had to reset with option/command P+R.
Also, i have some weird screen displaying when logging in. When trying out the beta, i had the same issue's

 

[mytdave]

I'm astounded something as basic as this was not discovered in testing. Do they think everyone will update instead of doing fresh installs? Did they not even bother to test this on a brand new Mac before shipping it out the door with 10.11.4?

 

[mcdj]

I feel like Apple has lost its edge.

Percentage of Apple software/hardware releases/updates since 1976 that have had NO issues... 0

Percentage of Apple software/hardware releases/updates since 1976 which have elicited comments that Apple has gone downhill... 100

 

[NRubino]

Not sure the difference between "update" vs "fresh install" ... From what Im reading, I don't think I've ever done a fresh install... is that bad?

 

[mcdj]

is that bad?

ahhhrrrhhh!

 

[Flow39]

"It just works"

Come on Apple, this isn't enticing users to stick with your platform.

 

[rickkop]

This is why I hold off on upgrades. I did the upgrade to Yosemite way back when it first came out and my MacBook Pro was useless. Good thing I had a good time machine back up to Do a complete restore from or I would have had a huge mess on my hands

 

[^^BIGMac]

Anther update, another problem...

🙁

 

[You are the One]

I remember some time back when there was a similar problem, a fix then was access the Apple ID password changing page on the web change the Apple ID password there and then log in with the new password on the computer. System Preferences -> iCloud

Could be worth a try.

 

[burgman]

I feel like Apple has lost its edge. Sure MacBooks are pretty, but the recent HP business class looks good too.

Apple no longer "just works". Release stuff when it's ready, not like this. Yes, technology Is more complicated now vs Snow Leopard. Go back to the drawing board and be great again.

A fresh perspective never shared before on MacRumors, thank you!

 

[Cloudane]

From my dabbling with Hackintoshes (which I gave up with, as their hardware whitelisting has been getting more aggressive than I have time to keep up with) I'd hazard a guess that they were trying to shut out more of those and got so hot on it they ended up blocking actual legit hardware in the crossfire. I know the iMessage/Facetime login system was already extremely heavily safeguarded - you have to jump through all sorts of hoops cloning ID strings from disused Macs etc. They've probably just taken it to DRM levels (where their aggression hurts legit customers)

 

[Erdbeertorte]

Same problem here. I'll revert to Mavericks or older. I don't like beta testing even with non-betas anymore.

 

[sunwukong]

I have had this problem with imessage and facetime on desktop since el capitan. Apple support helped me over several nights trying various things, included sharing screen so they could see and direct, none of which have worked. They both work fine on Ios, though.