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Some MobileMe Users Still Without Email

No mail here for 4 days now

Apple's lack of communication on this really irks me. They said they would fix mail "ASAP" for 2 days, and then decided to change their message to "We apologize for the inconvenience", still giving no real indication of the scope of the problem or its likely duration. I'm a sysadmin for a dot com with millions of customers; I would surely be fired if I bungled something this bad. We've ****ed up in the past, but we always communicate to customers what's going on; this MM Mail outage reeks of pure stonewalling.

I suspect there has been data loss, and they are running around trying to recover it. Several people have gotten stories that their "mail server" is dead. What does that mean? Some frontend IMAP server is down? Those take about 30 minutes to replace with another machine, if that. A 4-day (so far) outage smacks of lost data.

I finally (after an hour and a half) got an agent online on their "chat" system, who flat out informed me there was no way he could help me, and that I'd just have to keep checking back to see if it was fixed. The least I'd like from Apple is emails apprising me of the progress, or an offer to move my account to a functioning machine so I can start receiving emails again!

I use Gmail, which costs nary a cent, and has never been unavailable to me for more than an hour. How Apple, with their $99/year service, can not keep a simple email account up and running boggles the mind. People are surely losing money over this. I hope that Apple compensates us customers who have suffered from this boondoggle. At this point I've nearly given up hope.

I've been a huge Apple cheerleader for years, and have continued to use .Mac despite clear flaws in the service, because I appreciate its integration with the OS and I support Apple products. I guess it's time to get more practical and see Apple's web offerings for what they are: broken and mismanaged. The company can make a mean computer and a killer operating system, reinvented the music player and the phone, but can't keep an online service up. What a pity...
 
I'm not having email problems, but that's only because I'm still using Gmail for my email. But I am having problems with .Me calendar. When I try to access my calendar at me.com, I get the little spinning thing and a message that says "Loading events ... " and then it just sits there. Plus, it's not syncing calendar events properly to Outlook on my PC. Items created on my iPhone never show up on my calendar on the PC. I did get the 30 day service extension on my trial, but never got an email. The only email, I've gotten from Apple was one saying they can't respond to my support request because they are too busy and for me to go and search the discussion boards for a solution.
 
Mine was working as advertised until this morning. Now, no push e-mail, and e-mail messages to the mobileme desktop are being delayed by an average of one hour.

I've already paid the $99, so unless they get this fixed pronto, I'm asking for a refund. This is my first Apple purchase since my 1982 Apple III, which also was a disaster.

Being a Windows user, I am totally used to software that does not work as advertised, but I always thought that Apple had their act together more than Microsoft.

This is creating a not so stellar first impression of Apple, for me.
 
Tarponsprings said:
Mine was working as advertised until this morning. Now, no push e-mail, and e-mail messages to the mobileme desktop are being delayed by an average of one hour.

I've already paid the $99, so unless they get this fixed pronto, I'm asking for a refund. This is my first Apple purchase since my 1982 Apple III, which also was a disaster.

Being a Windows user, I am totally used to software that does not work as advertised, but I always thought that Apple had their act together more than Microsoft.

This is creating a not so stellar first impression of Apple, for me.
Click to expand...

Well, to be fair, I've been using apple products for almost 15 years with no problems nearly as bad as the MobileMe mess-up
 
Everything is fine here

I only had a few bumps along the way last week with the account settings area. It would not let me access my settings but within an hour it was fine. Love the service it works great for my family!! It will nice when all the kinks are worked out and everyone can access there account.
 
Been having problems since day one.
Whole service seems very very cut down, and even basic features that are on gmail, hotmail, etc aren't available for MobileMe.

Feel Apple have dropped the bat on this one, I was hoping for seemless integration, moving all my mail accounts to one, and generally hoping for the usual Apples service. Big shame. Don't think I will be using this in the future, at least, not for a very long time.
 
What possessed Apple to launch Mobile Me, the App Store, iPhone 3G and the iPhone 2.0 firmware all on the same day? Seems like an awful lot to handle, and there is certainly no reason they couldn't have spread it out over a couple of weeks.

This wreaks of mismanagement... and I expect more from Apple.
 
Stewie said:
Makes me so glad I am letting my subscription expire next month. :D
Click to expand...

Couldn't agree more. Mine is set to expire in about 2 months. I transitioned to GMail a while ago and was letting this expire. I was debating on switching back to Me because of the push services and all. Needless to say there is no chance of that now.
 
Me not happy

As we speak my mobileme "cloud" calendar has been spinning "Loading Events" for about 5 minutes. Email has been good to fair with some similar issues mentioned above. My major issue, and any help is appreciated, is pushing from the cloud to my macbook via my wireless router, it doesn't happen. When connected via ethernet it is instantaneous push, but only info trasfer via wi-fi is vis sync/fetch...(calendar still spinning).
 
MobileMe has been so unrealiable its not even funny. So far, using it heavly for a week I have had my calendars sync properly ... once.

Contacts has been screwed up, and keeps asking me to reset the sync data.

E-Mail has been up and down, even though I don't use the email.

I really hope Google creates push email for the iPhone, if so I will not be renewing my subscription. Apple really dropped the ball on this service. I am also still very pissed that they advertised MobileMe has full push service, only to find out its not push at all on the desktop. Free month ?? How about a refund option.
 
I've been on the trial since last week. I've got 60 days to "try it out". I'll give it another 7. then I'm gong to cancel it. Contacts work and nothing else.

Gmail is the bomb.
 
I can imagine how frustrating it must be to not have your primary email.
I have been lucky.
Mobile Me has worked as advertised and I have twice the storage.
I love this service.
 
I'm glad this is reaching the press. I haven't had access to my email since Friday at 1pm. The other person on my family account is having no problems. I'm waiting for a super important email that was sent Friday. I hate :apple: forever now. it makes baby jesus cry.
 
I hope they fix things soon. I have the service and it is working, but on my iphone and between mail it is a mess. The service is not sinking or updating between the two, so if I check my email on my computer even after a few hours my phone still shows the email has not been read. This is just one of the minor but very annoying quirks that is happening with me.
 
Apple really dropped the ball on this one. I'll never in my right mind spend 100$ for this nonsense. Email should be free. Apple needs to get off their high-horse and allow for push service for free email accounts like the Blackberry did. I hope this service fails miserably.
 
the web app doesn't work in the email or photo section....everything else shows up fine. it has yet to show up, but that may be because I am trying it access it from work.
 
You can't even get into chat anymore to speak with a rep. Outlook syncing is non-existent for Exchange users, everything else on the PC is hit or miss at best. I am a huge Apple fan, but I can't apologize for this disaster.
 
Mine just works.

Very surprised to hear so many people with problems.

Other than some trouble accessing the new web applications on the first weekend, everything has been fine.

.Mac has been my primary email for years, and it has worked flawlessly through this transition (accessing both through the Mail App and iPhone).

PUSH services seemed weird the first weekend, but now work 100%. This is the first time I've had push email, and I love it!

Even better, a couple days ago push started working in the Mail App. I haven't heard many people talking about this, but now Mail App receives pushed emails just like the iPhone and web app. I assume calendar and contact pushes are similarly close behind.

Is it possible Apple is giving some kind of technical priority to long-time .Mac users like myself? My few close friends with old .Mac accounts haven't had any big issues either.

None of this is meant to diminish anyone else's problems. I'd be furious if my email wasn't working.
 
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