Speedtest app issues, can't get past privacy screen

Discussion in 'iOS Apps' started by MacinMan, May 25, 2018.

  1. MacinMan macrumors member

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    #1
    Hey guys, I just installed the latest speedtest app update on my iphone 7 plus, and iPad Air 2. I am having issues getting the app to work. They've added new privacy controls, and they've added a new screen with a blue padlock on it. I click through the set up instructions, click allow when given the option, hen click Done after going through all the screens. There is a brief second the start test screen shows, then it goes back to the padlock screen. I've read the privacy policy on the site, looked in settings for the app for an option to accept terms / conditons, but nothing. Anyone know how to get past the initial screens? Thanks.

    All this privacy stuff is really starting to get on my nerves and I'm starting to feel like people are going overboard.
     
  2. Yun0 macrumors 65816

    Yun0

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    #2
    Works fine on my 7 plus on 11.4 beta 6.. your iOS version is..?
     
  3. MacinMan thread starter macrumors member

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    #3
    iOS 11.3.1 on both devices. I wasn't able to get past the privacy stuff to actually run a Speedtest. I would go through the initial screens, and then when I got to the screen to run a speed test, the screen with the blue padlock picture would drop down again. this happened with an update on the iPad Air 2, and a fresh install on the iPhone 7 plus. That's why I was wondering if I was missing something.
     
  4. Yun0 macrumors 65816

    Yun0

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    #4
    Maybe compatibility issue on 11.3 but fixed on 11.4.
     
  5. MacinMan thread starter macrumors member

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    #5
    I'll wait until 11.4 goes final, then reinstall the app. It's not an app I use very much, so I can wait. Fi need be, can I contact Speedtest directly? I looked for an option on their site earlier, and couldn't really find anything. that's why I created this thread here. Thanks again.
     
  6. Yun0 macrumors 65816

    Yun0

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    #6
    Theres a feedback option in the app, but im guess u cant get to that option right?
     
  7. mattguy10 macrumors 6502a

    mattguy10

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    Aug 18, 2010
    #7
    Having the same issue as the OP. I’m sure it’ll be fixed pretty quick since the app is useless the way it is now. On 11.3.1 btw.
     
  8. gwang73 macrumors 6502a

    gwang73

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    #8
    I contacted them via twitter and they're aware of the issue and will push out a fix.
     
  9. MacinMan, May 26, 2018
    Last edited: May 26, 2018

    MacinMan thread starter macrumors member

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    #9
    That is correct. I did some more complete testing and here is what I found.

    1. I deleted and re-downloaded the Speedtest app on my iPad.
    2. On opening the App I am greeted by the welcome screen with the blue padlock in the center.
    3. tapping on next gives me the option to allow or deny location services while using the app.
    4. clicking allow, or don't allow then takes me to the privacy Notice page where I can read the policy by clicking the link at the bottom of the page.
    5. Clicking the Done button briefly shows me the page where I can start a speed test, then goes back to the welcome screen. I can't even quickly interact with anything before the app loops. Repeating the above steps - the location services simply results in the initial setup never exiting.

    It doesn't matter whether or not I allow, or deny location services, or allow, or deny Speedtest to collect data. The setup still resets never giving me access to the app. This also happens on the iPhone 7 plus, same iOS version, and that was a completely clean install of the app as it had never been installed on that device before.

    I did look for a feedback option through the website, which I couldn't find since the app isn't working correctly for me.

    Just a FYI: there was also an update this morning on the Mac App Store for Speedtest, and that worked fine. It gave me the option to allow data to be collected, or not. I clicked allow and it moved on just fine, and I ran a speed test with no issues. So this seems to be an issue with the iOS app only.
     
  10. Michael Scrip macrumors 603

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    Mar 4, 2011
    Location:
    NC
    #10
    Same for me.

    iPhone 6S Plus running iOS 11.3.1

    Delete and re-install didn't help.

    I'm guessing they will update the app soon to fix it.
     
  11. MacinMan thread starter macrumors member

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    Jan 27, 2011
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    Daytona Beach, FL
    #11
    Well, if I NEED to run a speed test on an iOS device, I can use the website, until the app is fixed. Hopefully they have a mobile site that works.
     
  12. SoN1NjA macrumors 68000

    SoN1NjA

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    #12
    fast.com is another good one
     
  13. MacinMan thread starter macrumors member

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    #13
    Well after doing more testing seems iOS is the only Apple platform with the bug. The Apple TV(s) updated and work fine, and so did the iMac. I'll wait and see of something drops next week. There was another user here who confirmed the problem as well with a different model of iPhone but same iOS version. If you get an update that fixes the problem, let the thread know :). Until then I've removed from iOS devices until bug is fixed.
     
  14. SoN1NjA macrumors 68000

    SoN1NjA

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    #14
    To add, I have the issue too, got it 30 minutes ago and took a video — then I came here (unrelated) and saw your post
     
  15. MacinMan thread starter macrumors member

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    #15
    Thankfully it was something as simple as Speedtest that broke this time. At the same time though. Very strange it was one of the most popular and well known services that had the issue.
     
  16. mattguy10 macrumors 6502a

    mattguy10

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    #16
    Update released. App works again on 11.3.1
     
  17. MacinMan thread starter macrumors member

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    #17
    Thank You, and confirmed.
     
  18. SoN1NjA macrumors 68000

    SoN1NjA

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    #18
    Damn, you right

    [​IMG]
     
  19. SnacksGU macrumors 6502

    SnacksGU

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  20. MacinMan thread starter macrumors member

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    #20
    If you haven't already, remove the app by holding on it until it jiggles, tap the X, tap delete. Then re download a fresh copy from the App Store, and set it up brand new. If that fails it's possible something specific to your setup as the others having issues here, seem to have been resolved with the update released today.

    One other thing to try is a reboot of the device.
     
  21. mattguy10 macrumors 6502a

    mattguy10

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    #21
    What device/iOS version?
     
  22. SnacksGU macrumors 6502

    SnacksGU

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    #22
    Thanks. Deleted and reinstalled. All is well.
     
  23. MacinMan thread starter macrumors member

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    #23
    Glad to hear it.
     

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