SPRINT iPhone 5 PRE-ORDER thread!!

[Appleitechnc]

Sprint chat

Spoke to one of the customer reps on the sprint chat:
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Lol I have spoken to Megan too! So did the other guy how posted the same picture a few pages back and she says the same thing! Lol I WANT MY TRACKING NUMBER!

 

[Richb718]

Just called Sprint 5:40pm EST
System is down due to upgrades!
WTF are they doing it now for???365 days a year and there doing a system upgrade this week...
Gotta love them
Richb718

 

[uaecasher]

Just called Sprint 5:40pm EST
System is down due to upgrades!
WTF are they doing it now for???365 days a year and there doing a system upgrade this week...
Gotta love them
Richb718

maybe they're upgrading their system to add tracking number who knows
I just hope we'll get out tracking number soon, I'm not really looking forward to stalking my phone as I'm super busy with work/school (which is good,makes time pass by) but I just want to make sure they didn't mess up and delay my order and if they did I'd be able to call them before it's too late.

 

[Applecyn]

Just called Sprint 5:40pm EST
System is down due to upgrades!
WTF are they doing it now for???365 days a year and there doing a system upgrade this week...
Gotta love them
Richb718

Really like the timing of the upgrade couldn't be worse... But they could be lying .. I used to wok in customer service and management would have us supervisors tell the reps to tell customers that our system was upgrading evn when we knew good damn well that it crashed .... They told us to do this because they wante our customer not to loose faith in our ability... I feel like maybe sprint cracked under the pressure of the iPhone 5 release and its lack of solid information to relay to its buyers!!

 

[kermontg]

This link is for anyone who know there are not getting their phones on Friday but may be helpful to the ones that do.

UPS offer UPS My Choice, its a free service you can sign up with your name address information. It will contact you via email or text to let you know you have a package coming the next day. The service also has the option for your package to be release during first delivery.

Hope this help a lot of you I hate check this sprint order and the only thing is changing are the updated dates. So that why i signed up so I can go crazy the day before.

 

[ninjafoo]

I actually talked with one CSR who flatly got frustrated and admitted her system had crashed. I teased that maybe it was everyone calling in asking about their iPhone 5 preorders; she laughed nervously and didn't reject the idea lol.

Still, the information I got is pretty consistent with everyone here, if you got the 32/64gb size, and ordered by 9/17, you should get it by 9/21 or around it. It's the 16gb size they're having a hard time keeping up with.

Even with all this logic being thrown around me, I'm still smashing my F5 button just hoping to get an update with my tracking info!

 

[wongulous]

Spazzes... you pre ordered and are getting them as soon as fairly and humanly possible, do you need to go nuts on the tracking status and actually bother CSRs for daily updates?! Go outside! Go to the gym! Love your girl/boyfriend! Do the dishes! Organize your iTunes library! Paint the house! Do something else til Friday. Sheesh. Talk about spinning your wheels... you're spinning so many wheels that it is probably taking down Sprint's order tracking system.

 

[IPHONEGOD]

Let me not see my tracking number tommorow morning in my email or my order status!!!.... every representative from every department will no my account number by head!!!...... Friday if my iphone is not Sparkys mouth bringing it to me in full force........ Im done with sprint..... i will wait my two weeks elsewere.....

 

[BrandonHacks]

Let me not see my tracking number tommorow morning in my email or my order status!!!.... every representative from every department will no my account number by head!!!...... Friday if my iphone is not Sparkys mouth bringing it to me in full force........ Im done with sprint..... i will wait my two weeks elsewere.....

Your ridiculous. If you ordered on time you'll get the phone on friday there's no need to act in such a manner.

 

[IPHONEGOD]

your right..... what is wrong with me.... its just a phone

 

[zas]

Really like the timing of the upgrade couldn't be worse... But they could be lying .. I used to wok in customer service and management would have us supervisors tell the reps to tell customers that our system was upgrading evn when we knew good damn well that it crashed .... They told us to do this because they wante our customer not to loose faith in our ability... I feel like maybe sprint cracked under the pressure of the iPhone 5 release and its lack of solid information to relay to its buyers!!

I am a customer service manager ... We do it to even out the volume... Too many calls killing the handle times .. They have to do it because otherwise their service level will get killed.... So they are lying .

 

[dannyhex]

verify of sprint warehouse shipments for all iphone 5s within us.

lol i bothered the sprint rep. But we know all sprint phones apparently will be shipping from kentucky.

 

[Emilio G]

maybe they're upgrading their system to add tracking number who knows
I just hope we'll get out tracking number soon, I'm not really looking forward to stalking my phone as I'm super busy with work/school (which is good,makes time pass by) but I just want to make sure they didn't mess up and delay my order and if they did I'd be able to call them before it's too late.

I'll tell you this from personal experience, it's not a bad thing to stalk your phone. Last year, when my 4S was reportedly en route to my home, I kept checking the shipping status at ups.com. Now, why would I keep refreshing the status if the phone was "on a truck for delivery" that day? I don't know. But I did it anyway and around 2PM or so, I refreshed the page to find out that the phone had been rescheduled for delivery.

Yep. If I hadn't been anal about refreshing something as minute as the actual ups.com page when the phone was actually en route, I would have been SOL on Friday and not gotten my phone.

I called UPS when I saw the message that it was being rescheduled for delivery on Monday and they told me that they accidentally left it off the truck. I panicked but thought to myself that the distribution center isn't too far away. No worries, just grab it and I'll go pick it up. They told me they had to have it in their hand before they can tell me to come get it. They'd call me in an hour. LONGEST HOUR EVER! Finally I got a call back and they told me that it was in fact on the truck but it was out of my area.

I had to run out and meet the UPS driver on his current route to get my phone. UPS even gave me his number so I could coordinate with him on where he was going to be as to not hold him up too long.

Basically, if I had not stalked my phone, I would have had to wait until the following Monday to get my 4S. So as I said, it's not bad to stalk because you never know. Take it from me.

 

[batting1000]

Ordered mine off sprint.com about 40 minutes ago. Who knows when I'll get it.

 

[odditie]

I'll tell you this from personal experience, it's not a bad thing to stalk your phone. Last year, when my 4S was reportedly en route to my home, I kept checking the shipping status at ups.com. Now, why would I keep refreshing the status if the phone was "on a truck for delivery" that day? I don't know. But I did it anyway and around 2PM or so, I refreshed the page to find out that the phone had been rescheduled for delivery.

Yep. If I hadn't been anal about refreshing something as minute as the actual ups.com page when the phone was actually en route, I would have been SOL on Friday and not gotten my phone.

I called UPS when I saw the message that it was being rescheduled for delivery on Monday and they told me that they accidentally left it off the truck. I panicked but thought to myself that the distribution center isn't too far away. No worries, just grab it and I'll go pick it up. They told me they had to have it in their hand before they can tell me to come get it. They'd call me in an hour. LONGEST HOUR EVER! Finally I got a call back and they told me that it was in fact on the truck but it was out of my area.

I had to run out and meet the UPS driver on his current route to get my phone. UPS even gave me his number so I could coordinate with him on where he was going to be as to not hold him up too long.

Basically, if I had not stalked my phone, I would have had to wait until the following Monday to get my 4S. So as I said, it's not bad to stalk because you never know. Take it from me.

I was going to tell you that you are crazy to go to such lengths, but then I realized I've practically done the same thing for things I've ordered in the past

 

[kendu2412]

Ordered mine off sprint.com about 40 minutes ago. Who knows when I'll get it.

Oct 5th . Why dont you come to Sprint store on this Friday and get it, faster than order online right now.

P/s : until now, still no tracking number

 

[KdParker]

I'll tell you this from personal experience, it's not a bad thing to stalk your phone. Last year, when my 4S was reportedly en route to my home, I kept checking the shipping status at ups.com. Now, why would I keep refreshing the status if the phone was "on a truck for delivery" that day? I don't know. But I did it anyway and around 2PM or so, I refreshed the page to find out that the phone had been rescheduled for delivery.

Yep. If I hadn't been anal about refreshing something as minute as the actual ups.com page when the phone was actually en route, I would have been SOL on Friday and not gotten my phone.

I called UPS when I saw the message that it was being rescheduled for delivery on Monday and they told me that they accidentally left it off the truck. I panicked but thought to myself that the distribution center isn't too far away. No worries, just grab it and I'll go pick it up. They told me they had to have it in their hand before they can tell me to come get it. They'd call me in an hour. LONGEST HOUR EVER! Finally I got a call back and they told me that it was in fact on the truck but it was out of my area.

I had to run out and meet the UPS driver on his current route to get my phone. UPS even gave me his number so I could coordinate with him on where he was going to be as to not hold him up too long.

Basically, if I had not stalked my phone, I would have had to wait until the following Monday to get my 4S. So as I said, it's not bad to stalk because you never know. Take it from me.

wow...call me crazy, but it really seems like customer service for sprint sucks hard.

Us in the other threads are going crazy since our tracking numbers aren't moving through fed/ex or ups fast enough. Yet sprint hasn't even assigned them yet.

 

[batting1000]

Oct 5th . Why dont you come to Sprint store on this Friday and get it, faster than order online right now.

P/s : until now, still no tracking number

Can't with school and such. Bet they'd be out of stock by the time I got there. I don't want to show up, be told there are none in stock, then be mad I didn't preorder one. Trust me, I'd go to the store now and camp out if I could.

 

[kendu2412]

Ordered mine off sprint.com about 40 minutes ago. Who knows when I'll get it.

Can't with school and such. Bet they'd be out of stock by the time I got there. I don't want to show up, be told there are none in stock, then be mad I didn't preorder one. Trust me, I'd go to the store now and camp out if I could.

What time you start school ? 8 A.M ?
Last year, when the day 4S came out , Sprint store opened at 7 A.M and i got that phone and complete paper work with contract and get out of there at around 7.30. And i have class at 8 o'clock too.

 

[batting1000]

What time you start school ? 8 A.M ?
Last year, when the day 4S came out , Sprint store opened at 7 A.M and i got that phone and complete paper work with contract and get out of there at around 7.30. And i have class at 8 o'clock too.

7:30 AM but I'm usually there before that of course. It's obviously nothing worth missing school for.

 

[Rockstarmami]

UPS.com Starting to Populate Our Orders

Hello, everyone I've been reading the posts and wanted to share something. I just tried the Track by Reference thing on Ups.com and my new Sprint number has come up with one package. All of the details aren't there like a tracking number yet, I've been trying this all day, and now info has started to populate, by the way it's 10:37 EST where I am. I ordered on 9/14 at 4:15am due to Sprint.com crashing for the first hour. I'll keep you all updated. It's coming up under Mail Innovaions. I ordered another phone on 9/15 at 6am EST, the CSRs told me that phone would ship in two weeks.....that phone comes up as well under Mail Innovations, thought I'd share.

 

[JokerElite]

Hello, everyone I've been reading the posts and wanted to share something. I just tried the Track by Reference thing on Ups.com and my new Sprint number has come up with one package. All of the details aren't there like a tracking number yet, I've been trying this all day, and now info has started to populate, by the way it's 10:37 EST where I am. I ordered on 9/14 at 4:15am due to Sprint.com crashing for the first hour. I'll keep you all updated. It's coming up under Mail Innovaions. I ordered another phone on 9/15 at 6am EST, the CSRs told me that phone would ship in two weeks.....that phone comes up as well under Mail Innovations, thought I'd share.

It's still not coming up for me. But I guess it's just the start?

 

[kendu2412]

Hello, everyone I've been reading the posts and wanted to share something. I just tried the Track by Reference thing on Ups.com and my new Sprint number has come up with one package. All of the details aren't there like a tracking number yet, I've been trying this all day, and now info has started to populate, by the way it's 10:37 EST where I am. I ordered on 9/14 at 4:15am due to Sprint.com crashing for the first hour. I'll keep you all updated. It's coming up under Mail Innovaions. I ordered another phone on 9/15 at 6am EST, the CSRs told me that phone would ship in two weeks.....that phone comes up as well under Mail Innovations, thought I'd share.

I tried with my number or my order number, not work. How you find your new number ? Share your way when you trick UPS

 

[Rockstarmami]

UPS.com

I tried with my number or my order number, not work. How you find your new number ? Share your way when you trick UPS

Use your Sprint Phone Number with dashes, a CSR gave me my new numbers last Saturday. I clicked Mail Innovations, used the phone number as the reference number and 9/15/12 as the starting shipment date and today as the ending date (it's the farthest date it'll let you select) then enter your zip code and submit.

 

[JokerElite]

Use your Sprint Phone Number with dashes, a CSR gave me my new numbers last Saturday. I clicked Mail Innovations, used the phone number as the reference number and 9/15/12 as the starting shipment date and today as the ending date (it's the farthest date it'll let you select) then enter your zip code and submit.

Tried it that way and nothing came up either.