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Steve Jobs response to my shattered iPhone email.
- Thread starter PSURLZ
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Actually its $99 for the waranty than a $50 deductible for claims involving drop damage but still $149 is better than $199 and the SquareTrade warranty is better than AppleCare in terms of length since you get 2 yrs.
Haha, I really don't know what happened to it.
As stated in everything I posted. I agree and am appreciative that a replacement didn't cost me more than $200 I was charged.
I honestly didn't know what I was looking for other than what was offered to me.
I'm not trying to get anything additional out of any of this either. I've come to terms and am pretty happy to have a replacement phone the next day.
Just thought the overall situation warranted a post especially with Steve's response. Which as stated above, I found humorous.
I'll bet you can sell the broken one for much more than $200 and end up making a profit out of the whole ordeal.
I would say that the Genius guy who offered a replacement right away for $199.00 was quite a bit of help. I am not saying you're irresponsible or anything. It just looks to me as though Apple try to do what they can to help you, if not Steve Jobs himself.
I dropped my iPhone 2G and it shattered. But instead of going on about it, I just bought a new iPhone and the case that I should have had from the beginning to go along with it.
Steve Jobs can't control gravity, much less anyone's fat fingers.
Steve Jobs can't control gravity, much less anyone's fat fingers.
I would say that the Genius guy who offered a replacement right away for $199.00 was quite a bit of help. I am not saying you're irresponsible or anything. It just looks to me as though Apple try to do what they can to help you, if not Steve Jobs himself.
I agree. The Genius was more than nice in the situation. And I'll continue to state my appreciation for what they DID do for me.
Opened my eyes: my 3G has fallen several times...
I am really sorry for your trouble, I always considered my 3G a real tough device, since it has fallen several times and never had any problems, but some scratches. Will get xtra protection for my 4...
Edric
I am really sorry for your trouble, I always considered my 3G a real tough device, since it has fallen several times and never had any problems, but some scratches. Will get xtra protection for my 4...
Edric
ok this is what u do:
buy the squaretrade warranty, value of phone $500 - $99
buy replacement iphone for $199
make claim, pay deductible $50
Now u r out $250 + tax. Sqauretrade will try and talk u into buying a refurb for $199 from apple, stick to your guns and say no, then they will send u a check for $500/600. After u cash ur check u will actually make $250 (minus tax).
its funny how all of you are siding with steve
a phone is not supposed to completely break and be unusable after dropping it one time. Especially after they advertise it being so strong and bendable. bull ****
I drop my blackberry at least once a week and its still in perfect working order.
The iphone 4 is a complete catastrophe and is no longer on the top of its game.
Droid X
a phone is not supposed to completely break and be unusable after dropping it one time. Especially after they advertise it being so strong and bendable. bull ****
I drop my blackberry at least once a week and its still in perfect working order.
The iphone 4 is a complete catastrophe and is no longer on the top of its game.
Droid X
With all due respect, I fail to understand how Apple should in any way be responsible for your mishandling of the phone.
The glass is certainly strong, but this in no way implies that it is unbreakable. Several news sources have stress tested the phone, and have figured out the limit at which it will break. I think that withstanding the types of falls we've seen on videos is pretty impressive. I know that my MBP hasn't been able to handle those types of falls, for example.
It's extremely generous that they offered you a $199 replacement for your phone, so I don't understand where the disappointment is coming from. Ultimately, if Apple took it as policy to somehow compensate people who fail to take care of their products, it would translate to a higher price point.
Accidents happen; I've dropped and broken a fair number of laptops and phones. Do I expect other paying customers to help foot the bill? Of course not.
The glass is certainly strong, but this in no way implies that it is unbreakable. Several news sources have stress tested the phone, and have figured out the limit at which it will break. I think that withstanding the types of falls we've seen on videos is pretty impressive. I know that my MBP hasn't been able to handle those types of falls, for example.
It's extremely generous that they offered you a $199 replacement for your phone, so I don't understand where the disappointment is coming from. Ultimately, if Apple took it as policy to somehow compensate people who fail to take care of their products, it would translate to a higher price point.
Accidents happen; I've dropped and broken a fair number of laptops and phones. Do I expect other paying customers to help foot the bill? Of course not.
Hopefully when replacement parts are available this can easily be fixed. The phone itself looks fine, just the glass on the front cracked. I had some dust under my 3G and they were able to replace the screen in under 30m.
This is pretty incredible because I didn't know iPhones had maglev. I just tried on my counter top and it didn't "air hockey" it's way off the edge.
Op I'm sorry but this is the funniest thing I've read in a while. How you can even entertain the idea that Apple's advertising claims (which aren't "it's unbreakable!") can absolve you of any responsibility in the event of breakage. I know changed your stance slightly in your later posts but I'm still trying to figure out how you rationalized that one .
Op I'm sorry but this is the funniest thing I've read in a while. How you can even entertain the idea that Apple's advertising claims (which aren't "it's unbreakable!") can absolve you of any responsibility in the event of breakage. I know changed your stance slightly in your later posts but I'm still trying to figure out how you rationalized that one .
Yes and your blackberry doesn't have a touch screen nor does it do half the things the iPhone does. You are comparing apples to oranges. I would like to see you drop this Droid X you speak of and see how well the screen does on that one.
That really sucks to get an answer like that but I guess steve is right. Nothing can really be done. My advice would be to go with paying the money to replace it and then immediately find a bumper or case. It's a shame that it happened but it could happen to anyone really. Good luck with it.
obviously you have not read the confirmed thread about the 200 dollar gift card care of
Even better then that, he emails Steve Jobs about it.
Steve, I can't decide, cereal or waffles this morning?
Jobs should never reply to these guys emails, now every Joe 6 Pack thinks they have a direct line into the head honcho at Apple.
Getting his response to the antenna problem is interesting but asking him for a new phone when you dropped it?
At least make it intelligent and suggest they have reasonable insurance options.
Also, I would kiss the store clerk if he offered me upgrade pricing if I dropped my phone. I would expect to pay $700.
This isn't just good, this is fantastic. At $200, apple is giving you a heck of a deal. Break your phone due to negligence, apple hands you a brand spanking new one for $200 and takes your old one.
Go buy any other from ATT, drop and break it and you have to pay the full retail price to replace it.
This is usually around $400 for crappy phones, all the way to $600-800 for smartphones.
Car insurance is worse. Even if you wreck your car, they just fix it the best they can, they don't buy you a new car. Even if it it totaled you just get a check for the NADA value of the car when it was wrecked (not new).