Survey Finds Early Adopters of iPhone X Very Satisfied With All Features Except Siri

[roncron]

I'm a little surprised that the satisfaction rate is as high as it is.

I bought an X last November and have been following the discussions about it on Macrumors. My sense is that there are quite a few people who generally like the X and don't regret buying it, but find it less than stellar in some important way.

Some of you have reported that FaceID doesn't work as well for you as the second-gen touch ID on the 7 and 8--not a majority of X owners, but a fairly significant number of people. Some of you have expressed a bit of disappointment that the usable screen area of the X is less than that of the 7+/8+ even though the X's diagonal screen measurement is higher - because of the unusual aspect ratio.

I am absolutely not saying the X is a disappointment overall, and it's totally plausible that satisfaction rates would be very good. But this survey says 97% satisfaction rate, with 85% saying "very satisfied." Maybe the other 15% who aren't quite "very satisfied" are just more vocal on forums like this.

I wonder whether the study's focus on early adopters is why the satisfaction rates are so high. It seems plausible that early adopters are more informed about and more excited about a new model, and therefore more likely to rate it highly than would a typical purchaser who wasn't in a hurry to buy it right away.

On the other hand, the study was done last month, by which time early adopters had owned their X for 4-5 months, enough time for the novelty to wear off and have more realistic assessments.

 

[spazzcat]

I hate being in the minority.

I downgraded to an 8 Plus. Face ID is horrible - I have poor eyesight and naturally hold my phone close, and I could never get in the habit of holding it far away enough for Face ID to pick up my face. More than 50% of the time I'm just entering my passcode - something I could have done on my first iPhone 4S.
...

You need to train it to work with how close you hold the phone to your face. FaceID is very trainable, every time it fails, put in your passcode after a few times it will work. I trained faceID to work with a helmet on last winter when I was on a snowmobile trip.

 

[boodle]

Siri: Almost useless since 2015.
People are jumping ship for OK Google and Alexa because they actually do something.

 

[deanthedev]

Who did this? Your posts are laughingly predictable. The only thing funnier would be to have you support your allegations.

There's no way you could spend any amount of time on MR and have missed the posts he's talking about. Numerous posters claimed it would be a failure for several reasons (the notch, dropping TouchID and the $1,000 starting price). And when it turned out the iPhone X was a huge success they questioned the data.

 

[gnipgnop]

I'd be shocked if they discontinued the iPhone X.

If they did, it's not going to be because it's unpopular. I could see a scenario where they roll out the two new 2018 OLED iPhones and stop producing the 2017 OLED due to supply constraints for the screen technology.

 

[PHL2PBI]

Siri should at least be fully functional when requesting artists, genre's or songs on the HomePod. It's about 60 / 40 for me recently. Seems to exclude certain requests that should be completed easy. Like " hey Siri, play some reggae music".

 

[9081094]

Siri has been great on my HomePod, much better than Alexa. I am sure this is why they hired that guy from Google, there will be improvements, but it's taking a while because you have to find a way to do it while keeping users info private.

In the meantime google now and Alexa leapfrog ahead. Even diehard iPhone users starting to look with envy what’s happening on the other side. But hey, we’ll get some new emojis and a new wallpaper

 

[democracyrules]

A survey conducted by research firm Creative Strategies last month has found that the iPhone X has a 97 percent customer satisfaction rate, primarily among early adopters of the smartphone in the United States, as noted by John Gruber.

The total includes 85 percent of respondents who said they are "very satisfied" with the iPhone X, which Creative Strategies analyst Ben Bajarin said "is amongst the highest" he has ever seen "in all the customer satisfaction studies we have conducted across a range of technology products."

12 percent of respondents said they are "satisfied" with the iPhone X, while three percent were unsatisfied to various degrees.

Of course, the higher the "very satisfied" responses, the better a product probably is. For perspective, research firm Wristly conducted a survey in 2015 that found the original Apple Watch also had a 97 percent overall customer satisfaction rate, but a lower 66 percent of respondents were "very satisfied."

Apple CEO Tim Cook said the iPhone X has a 99 percent customer satisfaction rate on the company's first quarter earnings call, citing a study by 451 Research, but Creative Strategies said its own survey had a significantly higher number of respondents that led to a more balanced number with room for slight variance.

Creative Strategies surveyed 1,746 respondents to be exact. The research firm informed MacRumors that respondents were profiled as early adopters based on a series of upfront questions about purchasing habits.

On a feature-by-feature basis, the iPhone X saw very high satisfaction rates in all but one area, including Face ID and battery life at above 90 percent. The sole exception was Siri, which scored only a 20 percent satisfaction rate among early adopters, leaving four out of every five respondents unimpressed.

As noted by Creative Strategies, early adopters tend to be more critical than mainstream consumers of technology, but Apple is widely considered to have lost the lead it once had with Siri in the artificial intelligence space.

The Information recently reported that Siri has become a "major problem" within Apple. The report opined that Siri remains "limited compared to the competition," including Amazon Alexa and Google Assistant, and added that the assistant is the main reason the HomePod has "underperformed" so far.

Apple responded to that report with a statement noting Siri is "the world's most popular voice assistant" and touted "significant advances" to the assistant's performance, scalability, and reliability.Bajarin has been a respected technology analyst at Creative Strategies since 2000. For more details from the survey, read Top Takeaways From Studying iPhone X Owners and his paywalled follow-up report iPhone X Study Follow Up on Tech.pinions.

Article Link: Survey Finds Early Adopters of iPhone X Very Satisfied With All Features Except Siri

Not a surprising story!! After all, iPhone X (10) is the best iPhone in the history up to date with the new supreme and superb design with a stunningly great notch!! Fortunate for me and those who have it since the launch day!!

 

[djlythium]

I think that Siri is due for an overhaul. I think we will see one by years end.

I hope you're right, mate.

 

[Defthand]

Improve siri or let us use another assistant as the default (yup why not?)

Remember when Apple Maps was so bad that Cook apologized for it and recommended customers use a third party app instead? Surprised Cook doesn’t demand the Siri team apologize like he did Scott Forstall.

 

[H2SO4]

But... but.... MacRumors members insisted it'd be a failure at such a price and no one would buy it.

Depends what you mean by failure. If Apple intended to sell 1000 phones it's been a huge success, if the investment they put into it means they expected to sell 1B phones however.........

 

[FelixDerKater]

Hey Siri, remove the notch! "Would you like me to search the web for that?"

 

[FrankieTDouglas]

People use Siri?

I think I tested it out when I first got my 4S. Tried it again later on with my 6 plus. Turns out, I'm not interested in having to do extra verbal steps just to see a wikipedia link rather than the actual topic summary I requested. Now the only time it's used is when I click on the home button too long by accident.

 

[9081094]

I said it n number of times before and I say it again, SIRI SUCKS!
And not a single person can deny this fact!
It needs a rebirth!

Iris, lol. They’ve to kill it first. Knowing Apple, they won’t admit it’s bad or they were wrong. It really annoys me that when I ask Siri to set the timer it repeats with some kind of joke. It’s not even funny nor professional.

Instead Apple should put more energy in useful things like let me set more then one timer so I can boil eggs and potato’s.

 

[cocky jeremy]

And the notch of course!

No ACTUAL iPhone X user cares the slightest bit about that.

 

[toph2toast]

I've had the X since December, and still don't think FaceID is as convenient or polished as TouchID. Seems like I have to key in my passcode more often. That's really my only complaint because I don't use siri.

 

[NT1440]

Remember when Apple Maps was so bad that Cook apologized for it and recommended customers use a third party app instead? Surprised Cook doesn’t demand the Siri team apologize like he did Scott Forstall.

Wasn’t that Jobs?

 

[genovelle]

I use it every day. I use it for music, texting, alarms, timers, etc.

I do too. I actually have only seen one of the many Android lovers actually use their assistants and it couldn’t do some of the device controls they saw me doing on my iPhone. I’m curious who is using this.

 

[DNichter]

In the meantime google now and Alexa leapfrog ahead. Even diehard iPhone users starting to look with envy what’s happening on the other side. But hey, we’ll get some new emojis and a new wallpaper

That's fine, I would rather Apple focus on the privacy aspect. I don't use any voice assistants on my phone or iPad, but will at home. The HomePod has been a big improvement over my old Echo.

 

[PBG4 Dude]

Last year, Apple programmed Siri to tell Westworld jokes ("It doesn't look like anything to me.").

Yesterday, Siri couldn't tell me what time the Westworld season premiere started. How messed up is that? Especially when Apple customized Siri during season 1.

 

[WWPD]

Scrap Siri, create a Tim Cook voice assistant using Tim's voice.

"Hey Tim , what's the weather like today?"

"I couldn't be more excited to tell you that today's weather is amazing! ...our best weather yet..."

 

[gsurf123]

To me, Siri has actually been getting worse. So frustrating even for simple commands.

I'll back that statement. Siri seems less and less capable of figuring out what I am saying. As an example instead recognizing a name in my address as who I want to call it does a search for the name. How can something this simple not work.

 

[Elijen]

Forget Siri, just update the damn Spotlight which makes iOS pain in the a$$ to use. What can be done with 1 tap (or even just by typing) needs multiple actions in iOS. Example directions:

iOS:
1) pull down to open spotlight
2) type address
3) realized you can't open it in Google Maps
4) close spotlight
5) swipe left and right to find Google Maps app
6) give up, open spotlight again
7) search for google maps app
8) open the app and type the address again
9) tap navigate

Android:
1) open Google search
2) type address
3) tap on first result
4) tap navigate

Sometimes I try to search web and then open Google Maps from Siri, but half of the time it is unable to pass the address to the app so I need to type it again.

 

[tgwaste]

siri is bad but I really hate faceid and miss touch id very much.

 

[KeanosMagicHat]

Does anyone actually use siri? lol

I am absolutely dumbfounded that only one in five people in the survey were satisfied with Siri.

I will concede, however, that the voice recognition does seem to have become a little more inaccurate in the last couple of iOS versions.

I use Siri every single day and very often to dictate text rather than type it (when I am not in public obviously).

Things that annoy me about Siri are small things that could be easily rectified such as the addition of an extra space when you start a new sentence or paragraph (which I then have to manually delete), the random capitalisation midsentence should you pause sometimes and the non capitalisation of titles such as Father, Mother, Aunt etc.

There are many such small frustrations, but overall I find that Siri recognises me very well and I prefer to dictate text via Siri rather than type in many situations.

I’m very surprised that so many people have trouble with it over and above the small issues that I have given examples of.