if they put Siri back to the way she was 2 or 3 years ago I'd be happy. At present-- she kinda sucks.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Survey Finds Early Adopters of iPhone X Very Satisfied With All Features Except Siri
- Thread starter MacRumors
- Start date
- Sort by reaction score
I use Siri. But not as much as I would if she were more accurate, consistent, and perceptive.
She's pretty good for "set an alarm for 7am titled XYZ" or "add XYZ to shopping list" (and as a bonus, my then 4yo niece figured out at one point that she could pick up a parent's phone and say "add cookies to shopping list" and each parent would assume the other had done it - worked for a while until her requests became more outlandish).
Siri is frequently maddening with directions in a way that Google isn't - specifically in applying something resembling logic and common sense to understanding where you want to go - aside from cheerfully giving directions to her closest match for a name, even if it's literally on the other side of the country, rather than at least saying "I found XYZ, but it's a 27 hour drive from here, is that really what you want?", there's just no sanity checking at all on most of her responses...
The other day, I asked Siri for directions to Ikea. There is one in town, about 5 miles away, and the next closest Ikea is 85 miles away (I know where the local one is just fine, simply wanted quickest route given traffic, while I was driving - wanted to say "give me directions to Ikea" and get an answer that started with "in two blocks turn left"). No matter, Siri still managed to come up with two matches, one for the local Ikea and one for the Ikea restaurant inside that same Ikea. So she went into her trying-too-hard-to-sound-like-a-helpful-human spiel of "there's one at XYZ, it's about 5 miles away, it's open until 9 and gets 4 stars, would you like to try that one?" - dammit Siri, everything you just said is unhelpful: there's only one Ikea within an hour's driving time, it's less than a 10 minute drive from here and given that it's the middle of the day the fact that it closes in seven hours isn't relevant or helpful, and it isn't a kind of store, it's the only local instance of a specific store that I clearly want to go to because I just asked for directions, so giving me the star rating is pointless, and the two places you want me to choose between - ahhhhhh! one is literally inside the other. Even if the addresses on file were 100 meters apart, seriously, she could have given me directions to either, and I would have figured it out when I arrived. Again, she has no problems getting what she thinks is a great match that's 27 hours away and confidently starting down that path with no further discussion, so why not do that for the only two matches in a 75 mile radius, when the two matches are at the same location? She would have been giving me the same directions either way. I answered her "would you like to try that one" with some choice expletives (surprisingly, she recognizes that and stops quizzing me), and drove to Ikea by following my nose - so much for intelligent assistants.
This isn't a sign that Siri needs to handle Ikea better, it's a sign of substantial shortcomings in the logic on the back-end - there were all sorts of things that Siri could have logically inferred from the data available, in order to have provided a quicker and more useful answer, but they don't appear to have bothered to put in any of those sanity checks. They've focused on making her sound conversant and "natural", but having someone tell you a completely whacked out wrong answer in a pleasant and reassuring tone of voice is neither pleasant nor reassuring, it's maddening.
(One other maddening thing about Siri is, if she mishears a name, there is no way to correct it conversationally - I want to be able to say, "no Siri, you're mishearing the restaurant name, it's spelled r-u-d-f-o-r-d-s" - she kept taking it as "Redford's" no matter how I pronounced it, and there's no facility for correcting her - I've occasionally taken to giving up and asking by name for a place a block or two away that I know she'll spell correctly. Which is ridiculous.)
Last edited:
I try to use Siri about once a year to see if it's improved, at which point I always still find Siri to be a horrible and frustrating experience and avoid it for another year. Also, call me old school, but I still feel weird talking to my phone.
If one actually reads the graph, one can see that looks (which includes the notch) is the #1 thing people were happiest with. Let’s all finally put this notch noise to bed.
The only concession I’ll make from a statistician’s perspective is that a survey of iPhone X customers won’t include people who didn’t buy an iPhone X specifically because of the notch (of which I’m guessing there aren’t many). But I don’t think that was your assertion.
According to Apple, Siri is the most popular (=used?) voice assistant in the world.
[doublepost=1524510649][/doublepost]1. SIRI
A survey conducted by research firm Creative Strategies last month has found that the iPhone X has a 97 percent customer satisfaction rate, primarily among early adopters of the smartphone in the United States, as noted by John Gruber.
The total includes 85 percent of respondents who said they are "very satisfied" with the iPhone X, which Creative Strategies analyst Ben Bajarin said "is amongst the highest" he has ever seen "in all the customer satisfaction studies we have conducted across a range of technology products."
12 percent of respondents said they are "satisfied" with the iPhone X, while three percent were unsatisfied to various degrees.
Of course, the higher the "very satisfied" responses, the better a product probably is. For perspective, research firm Wristly conducted a survey in 2015 that found the original Apple Watch also had a 97 percent overall customer satisfaction rate, but a lower 66 percent of respondents were "very satisfied."
Apple CEO Tim Cook said the iPhone X has a 99 percent customer satisfaction rate on the company's first quarter earnings call, citing a study by 451 Research, but Creative Strategies said its own survey had a significantly higher number of respondents that led to a more balanced number with room for slight variance.
Creative Strategies surveyed 1,746 respondents to be exact. The research firm informed MacRumors that respondents were profiled as early adopters based on a series of upfront questions about purchasing habits.
On a feature-by-feature basis, the iPhone X saw very high satisfaction rates in all but one area, including Face ID and battery life at above 90 percent. The sole exception was Siri, which scored only a 20 percent satisfaction rate among early adopters, leaving four out of every five respondents unimpressed.
As noted by Creative Strategies, early adopters tend to be more critical than mainstream consumers of technology, but Apple is widely considered to have lost the lead it once had with Siri in the artificial intelligence space.
The Information recently reported that Siri has become a "major problem" within Apple. The report opined that Siri remains "limited compared to the competition," including Amazon Alexa and Google Assistant, and added that the assistant is the main reason the HomePod has "underperformed" so far.
Apple responded to that report with a statement noting Siri is "the world's most popular voice assistant" and touted "significant advances" to the assistant's performance, scalability, and reliability.Bajarin has been a respected technology analyst at Creative Strategies since 2000. For more details from the survey, read Top Takeaways From Studying iPhone X Owners and his paywalled follow-up report iPhone X Study Follow Up on Tech.pinions.
Article Link: Survey Finds Early Adopters of iPhone X Very Satisfied With All Features Except Siri
2. The Notch
3. Camera zoom
"Apple responded to that report with a statement noting Siri is "the world's most popular voice assistant" and touted "significant advances" to the assistant's performance, scalability, and reliability."
Its the first thing I turn off when I get a new Apple device
Its the first thing I turn off when I get a new Apple device
"Alright, Here's 10 questions, check the appropriate box for very satisfied, somewhat satisfied, somewhat dissatisfied, very dissatisfied and don't know/no opinion."
"John, aren't you forgetting the option for overall satisfaction? What about the removal of the home button and the headphone..."
"Shut up! I'll ask the questions!"
That's pretty much how I imagined it going down.
"John, aren't you forgetting the option for overall satisfaction? What about the removal of the home button and the headphone..."
"Shut up! I'll ask the questions!"
That's pretty much how I imagined it going down.
At this high price, mostly only the radical Apple fans bought the phone. This should explain the highest satisfaction rate. If the same people were surveyed about any previous iPhone model (contemporarily) the results would be the same. So, it probably has little to do with iPhone X merits.
I recently starred (favorite/vip/whatever) some of my contacts and was pleasantly surprised to see that their emails came through on notifications.
yes,I agree, swipe up, right corner, swipe down......For me I wish the control center can be launched in another way.
It’s part of the forum design when you are viewing it on a mobile device.
When you read the original article and click reply, it automatically includes it as a quote in the same way as it would if you were replying to a forum member’s post in the thread.
The way to avoid this is to scroll all the way to the bottom of the first page of the thread and use the reply box there.
nobody asked me - the phone is good when it works. Because of Apple's games, I've had to purchase a new SE phone to use until I can see a Genius guy this coming wednesday. Hope you are reading this Apple: when a phone fails, the biz people shouldn't be waiting a week to see someone, we need a phone today or at the very least, a loaner. The iPhone X that I received has some bad circuitry - most of the time I don't even need to touch it to open apps and along with being locked out of my phone for 5 minutes well over 10 times this weekend because of ghost numbers being entered, that too was very frustrating. So, now i'm forced to play the same game as Apple and if you are going to make me wait, I'm going to take advantage of your no questions asked 30 day replacement policy. Oh, and that's another problem; why should anyone wait up to an hour to be seen to make a purchase? Bad biz apple. Sorry for my rant everyone, but I've heard apple does read the blogs.
Coming from a Lumia Smartphone I have to say that Siri really is a letdown.
When receiving a Text Message on the phone while driving Cortana would just stop the music in the car and tell me about that and ask what to do.
Siri and Ford Sync obviously don‘t like each other.
No surprise. I think Apple knew Siri needs work and everyone who owns an X loves it.
[doublepost=1524513242][/doublepost]
It's awesome. FaceID is the best part too.
[doublepost=1524513242][/doublepost]
You're just completely wrong. You imply the iPhone X is just some sort of garbage they slapped together and put a $999 price tag and people bought it.
It's awesome. FaceID is the best part too.
I just can't believe so many people prefer FaceID over TouchID! Wearing glasses? Enter your code; Lying in bed? Enter your code; Eating with your mouth full? Enter your code; In a hurry and don't aim the screen perfectly at your face? Enter your code! Sure, FaceID does work most of the time, but TouchID was orders of magnitude more reliable, and difference becomes very noticeable when you consider how many times you unlock your phone each day.
Is picking up your phone, positioning it in front your face, taking a selfie and swiping up really more convenient than just pressing the home button?
I can't help feeling that if it was TouchID that had just been released to replace FaceID, everyone would be screaming about an update actually worth having!
Is picking up your phone, positioning it in front your face, taking a selfie and swiping up really more convenient than just pressing the home button?
I can't help feeling that if it was TouchID that had just been released to replace FaceID, everyone would be screaming about an update actually worth having!
I see that you're relatively new here. Welcome. But, generally, I did not see the "posts" which claimed the phone would be a failure. Perhaps you are simply both exaggerating, which I could understand more.
Hardware wise, the X is almost perfect. Really, just get rid of the delicate back of the phone and it is. Software wise, Siri is a joke compared to Google or Amazon. It's only equal is Cortana (another joke). Apple simply doesn't either have the information that the other companies have on a user, or they just don't use the information they have well enough. I think people trust Apple and Google enough with their information, so Apple just needs to get off their butts. Google Assistant and it's types ARE the next big step in software evolution. Voice is the future. Hoping Apple isn't doomed to repeat history when they were almost obliterated years back. They better get on it.
A survey conducted by research firm Creative Strategies last month has found that the iPhone X has a 97 percent customer satisfaction rate, primarily among early adopters of the smartphone in the United States, as noted by John Gruber.
The total includes 85 percent of respondents who said they are "very satisfied" with the iPhone X, which Creative Strategies analyst Ben Bajarin said "is amongst the highest" he has ever seen "in all the customer satisfaction studies we have conducted across a range of technology products."
12 percent of respondents said they are "satisfied" with the iPhone X, while three percent were unsatisfied to various degrees.
Of course, the higher the "very satisfied" responses, the better a product probably is. For perspective, research firm Wristly conducted a survey in 2015 that found the original Apple Watch also had a 97 percent overall customer satisfaction rate, but a lower 66 percent of respondents were "very satisfied."
Apple CEO Tim Cook said the iPhone X has a 99 percent customer satisfaction rate on the company's first quarter earnings call, citing a study by 451 Research, but Creative Strategies said its own survey had a significantly higher number of respondents that led to a more balanced number with room for slight variance.
Creative Strategies surveyed 1,746 respondents to be exact. The research firm informed MacRumors that respondents were profiled as early adopters based on a series of upfront questions about purchasing habits.
On a feature-by-feature basis, the iPhone X saw very high satisfaction rates in all but one area, including Face ID and battery life at above 90 percent. The sole exception was Siri, which scored only a 20 percent satisfaction rate among early adopters, leaving four out of every five respondents unimpressed.
As noted by Creative Strategies, early adopters tend to be more critical than mainstream consumers of technology, but Apple is widely considered to have lost the lead it once had with Siri in the artificial intelligence space.
The Information recently reported that Siri has become a "major problem" within Apple. The report opined that Siri remains "limited compared to the competition," including Amazon Alexa and Google Assistant, and added that the assistant is the main reason the HomePod has "underperformed" so far.
Apple responded to that report with a statement noting Siri is "the world's most popular voice assistant" and touted "significant advances" to the assistant's performance, scalability, and reliability.Bajarin has been a respected technology analyst at Creative Strategies since 2000. For more details from the survey, read Top Takeaways From Studying iPhone X Owners and his paywalled follow-up report iPhone X Study Follow Up on Tech.pinions.
Article Link: Survey Finds Early Adopters of iPhone X Very Satisfied With All Features Except Siri
Nope, you are not. I tried the X and intentionally decided to go with the 8 Plus instead. Home button is absolutely more useful than FaceID for unlocking, discreet unlocking, a whole bunch of other unlocking scenarios and Apple Pay.
