T-Mobile Automatically Moving Legacy Plan Customers to New Plans

[MacRumors]

Some T-Mobile customers with legacy phone plans are being upgraded to newer T-Mobile plans automatically, reports CNET. The company has been sending out notifications to customers with older plans, letting them know that they're going to be transferred to a current plan.

Customers being pushed to a new plan could get an automatic bill increase. The carrier plans to move customers to comparable modern plans. T-Mobile options include Essentials, Essentials Saver, Experience More, and Experience Beyond. Prices for a single line start at $50 per month.

T-Mobile marketing lead Allan Samson said the majority of customers being automatically upgraded will pay below what the plan sells for, and won't have the same pricing that a plan would cost a new customer. The average increase will be around $4 per line per month, with some pricing going up $6.

Employees were told T-Mobile is transitioning customers to modern plans to get rid of over 1,100 legacy billing codes, and were warned to expect increased customer contact volume in the coming weeks.

T-Mobile declined to tell CNET which plans are being retired, but some date back 15 years. The company has run through a lot of plans over the last decade and a half, plus Sprint users on legacy plans were folded into T-Mobile after the 2020 merger.

Thousands of customers are affected, and will be receiving alerts from T-Mobile. Plans will change during the next billing cycle. Customers unhappy with T-Mobile's decision can pick a different T-Mobile plan or switch carriers.

Article Link: T-Mobile Automatically Moving Legacy Plan Customers to New Plans

 

[minik]

I got the text message a few hours ago. Will do some homework tonight.

 

[Le Big Mac]

Same - I am on “One” plan, which was $40/line with one free IIRC, and no taxes (or included). Told me I’m moving to signature with $6 increase/line (though not on free one). Otherwise seems similar - get various add ons at discount (like Netflix)

 

[Darmok N Jalad]

I'm on a pretty old plan as well, so I've been waiting for the day of the eventual increase. I doubt I'll switch if the cost increases are minimal. A friend of mine just switched his family from ATT to Verizon because it was supposed to save them some money. It was technical disaster that took him days to sort out, and they aren't even really paying any less. I don't know if I want to deal with the headache to maybe save a few bucks.

 

[gleepskip]

US Mobile is the answer here. You can use Verizon, T-Mo, or AT&T networks.

 

[kagharaht]

Just wait more and more companies are itching the increase prices. It’s going to be a rough year.

 

[Plutonius]

I'll stick with Mint.

I'm paying $15 + taxes / month (prepaid for a year).

 

[kmichalec]

As the holder of a 12+ year old Simple Choice plan, I’m just waiting for the email/text…

 

[iluvcrap2000]

Tello, $6 a month.

 

[iemcj]

Another sign that they'll get bought by SpaceX in the next year or two. The current execs are going to squeeze any last dime out of people they can before they're out of a job and the entire company gets streamlined from the top down.

 

[Phone Junky]

Tello, $6 a month.

Awesome plan. 🤨 Might as well not even have a phone.

 

[Brookzy]

I find US carrier costs crazy… appreciate we’re far more densely populated but in the UK most people are paying the equivalent of $15/month for 50GB data. I’m currently on $9 for 100!

Sounds like the industry needs more competition.

 

[chewbaka]

I don’t get why anyone with a single line isn’t just using a MVNO. Visible is great and cheap. When I want a new phone, I buy one. I get to choose what streaming service I want to pay for each month instead of being forced to pay for netflix or whatever my carrier thinks I want.

 

[SouthernApple]

Just insane thing to wake up to and see today.

Not even from T-Mobile, but from my wife.

I'm the primary account holder and I didn't even get the text about this.

I've been with T-Mobile via Sprint since the beginning.

We're looking at a $60+ monthly hit from this forced change.

They clearly hate the troops.

We're moving elsewhere tomorrow.

 

[jlc1978]

As the holder of a 12+ year old Simple Choice plan, I’m just waiting for the email/text…

Same here. My contract called for no price increases, so I'll wait and see. Sounds like a class action waiting to happen.

 

[mthomas184]

Only thing that sucks even more if you are screwed if you want to stick with the Apple Card payments because for whatever reason, Apple INSISTS you must have one of the big 4. Which is BS

 

[DBZmusicboy01]

US Mobile is the BEST Phone Carrier in America at the moment.

 

[wrxrox]

I'll stick with Mint.

I'm paying $15 + taxes / month (prepaid for a year).

Same here

 

[Apple_Robert]

I got the text message a few hours ago. Will do some homework tonight.

Take a look at US Mobile. You can use the exact same towers Verizon, T-Mobile, and AT&T use for half the price, plus US Mobile doesn't hit you with fees and taxes on top.

 

[CEmajr]

I have the Simple Choice plan from around 2013. No text or other notification as of yet.

 

[ThomasJL]

T-Mobile’s former CEO, John Legere, is somewhat like Steve Jobs in that he prioritizes customers, whereas the two CEOs that succeeded Legere, first Mike Sievert and now Srini Goplan, are somewhat like Tim Cook in that they prioritize maximizing profits.

 

[dizmonk]

I have the Simple Choice plan from around 2013. No text or other notification as of yet.

I haven't had my plan that long - probably around 10 years but I just don't have the energy to fight this one. We're just all screwed.

 

[Kar98]

US Mobile:

 

[Kar98]

I haven't had my plan that long - probably around 10 years but I just don't have the energy to fight this one. We're just all screwed.

The board of directors is counting on you!

 

[Bigwaff]

US Mobile is the BEST Phone Carrier in America at the moment.

At least the best when it comes to customer focus. Technology-wise, it's the same-old-same-old.