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T-Mobile.com preorder thread

Bkosher84 said:
One line was done over the phone with Jump V2 and an EIP and the other was done online with Jump V1 with EIP
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Ok so this confirms my suspicions. I think the glitch that resulted in almost all the all phone orders not to be processed is causing these cancelations. I needed to call twice to force my order through and that was when I finally got a confirmation email.

If you call the robo lady and it can''t find your order I would recommend calling t-mobile.
 
dotKirk said:
Back Ordered 09/13/2014 at 03:07:27 AM
Order Placed 09/12/2014 at 02:16:14 PM

iPhone 6 Plus, 64 GB, Space Gray

No charge or authorization on my CC yet. Used JUMP, order placed in store.

Starting to feel like I may not be seeing an iPhone on Friday.
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Ditto. Same phone ordered at almost the exact same time. I'm not expecting it so if it arrives on Friday I will be super excited :)
 
phpmaven said:
Yes, please. Has anyone who ordered the Plus had their account charged or gotten a tracking number?
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64gb silver plus..had my CC charged twice, a preauthorization on friday around 530 AM PST for 170 something that still hasnt come off, and again last night for 99
 
We definitely understand how important it is for this order to process quickly and are sorry that we have no way to know when your order will ship. You will be notified by email when it does ship, and that email will include the delivery estimate. It's possible that the device will ship on time and that there won't be any delay. I'm sorry that we have no way of knowing for sure.

Sincerely,
Jessica B @T-Force
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Simply stunning that even T-Force ultimately has to say "we have absolutely no idea when yours will ship." Seriously not very #uncarrier
 
phpmaven said:
You won't be able to upgrade but will have to pay full price.
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Ok, maybe I'm confused (relatively new to tmobile), but doesn't everybody end up paying full price one way or another anyway? (whether it's paying off the phone at the end of JUMP or full price up front?)
 
Ok im didn't read most of the recent posts but i instead called the executive branch for Customer service. They said that they were definitely pushing all of the jump orders before so if you placed a jump order up to that sunday you will get our phone. She said its because John wanted to make sure they treat their customers with the subscription well. So she also said that the status are starting to roll out and the shipping labels are being made. Also the phone i purchased nonjump is a popular one so that it might take a while to get it. But since i ordered friday less then most.
 
eekcat said:
Is there some reason that people who want >16GB don't just go camp out at an Apple Store, since they'll be carrying the Tmobile model anyway?
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because you dont have to pay the full price upfront going directly through tmobile..obviously.
 
So mad

I've been on the phone with tmobile for over a half hour and they litterly have given me the run around every day. Other than helping me, she's asked me thirty times if I want her to cancel the order because I feel that it's wrong that I pay for jump and have been a loyal customer for over a year, but don't get prioritized before the people going to the store on Friday. We will be getting our two phones in 1-4 weeks. Now I wait for the manager to be rude to me as we'll. I'm so done with this company it's so funny. Lol
 
Well Robo confirms my orders, confirms they're backordered..

STILL don't understand why my pending dollar charges are no longer on my account. I'm hoping that I'll get a full amount charged in the near future but I'm not very optimistic.

JUMPED 9/12 @ 2PM PST FOR A 6PLUS 16GB SPACE GREY
 
ip6plus said:
Well Robo confirms my orders, confirms they're backordered..

STILL don't understand why my pending dollar charges are no longer on my account. I'm hoping that I'll get a full amount charged in the near future but I'm not very optimistic.

JUMPED 9/12 @ 2PM PST FOR A 6PLUS 16GB SPACE GREY
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Lets be nice here.....


its Robo LADY. She has feelings you know....
 
LOL...you guys can cry me a river. I preordered the IP6+ 64GB on the 15th and my status says "Order Processing"...they will probably ship my phone Black Friday
 
iPhone 6 64GB Silver

Used JUMP! to preorder

CC charged yesterday afternoon sometime

Now showing "BackOrder 09/17/2014
at 03:17:07 AM"
 
ip6plus said:
Well Robo confirms my orders, confirms they're backordered..

STILL don't understand why my pending dollar charges are no longer on my account. I'm hoping that I'll get a full amount charged in the near future but I'm not very optimistic.

JUMPED 9/12 @ 2PM PST FOR A 6PLUS 16GB SPACE GREY
Click to expand...

I believe CC holds cannot exceed 48hours and T-Mobile only utilizes it to confirm an existing account. Your full charge should come soon. Dont worry about that.
 
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