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T-Mobile.com preorder thread

Can't decide whether i should be happy about these or not lol
 

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ogremoustro said:
Welp, more evidence that those messages were queued up like I was told. And it seems more people have been told that the messages have been queued up. That guy cancelled on sunday which is kind of a long time ago. Hope I get my phone on friday!
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He also didnt have an order number. So if you have one I wouldnt be too scared.
 
Harverd said:
Can't decide whether i should be happy about these or not lol
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I am certainly happy. It proves what one of the reps told me and it seems they have heard about it themselves. It just proves that the messages we received were set to be sent today since the day we ordered the phones. The messages, I think, are not accurate.
 
Ordered an iPhone 6 Plus 16gb in space grey around 9am in-store, on the 12th.
Opted for ups expedited next day shipping, rep added JUMP during pre-order process.

Got the 1-2 days email, and text. Order Status still says backordered, CS reps have told me at least 5 different theories. I also haven't been charged yet.
 
Coryj52 said:
He also didnt have an order number. So if you have one I wouldnt be too scared.
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Didn't notice that! He never even had a order number, yet he still got the message. Even more evidence that the texts/emails are just queued up and were set to send today with "estimates."
 
Harverd said:
Ordered an iPhone 6 Plus 16gb in space grey around 9am in-store, on the 12th.
Opted for ups expedited next day shipping, rep added JUMP during pre-order process.

Got the 1-2 days email, and text. Order Status still says backordered, CS reps have told me at least 5 different theories. I also haven't been charged yet.
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We ordered the same phone and i haven't been charged either... I haven't seen too many people talking about the phone we got so idk.
 
well this happened.... I must have missed it but what's the significance of changing to Pre-Order?

A hold was put on my debit card in full, text and emails for 22nd-30th. No Jump. Robot Lady still says backordered though

Model: iPhone 6 128GB Gold
Order Status: Pre-Order
Order Placed: 09/12 at 08:11 AM EST
Backordered at: 09/17 at 03:17:25 AM EST
Jump (Y/N): N, apparently… grrrr
Shipping Method: Overnight
Charged: $278.10
 
ogremoustro said:
I am certainly happy. It proves what one of the reps told me and it seems they have heard about it themselves. It just proves that the messages we received were set to be sent today since the day we ordered the phones. The messages, I think, are not accurate.
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I hope they aren't reliable, because i've been through heck and back trying to get this pre-order sorted out.
 
Y'all crack me up first it's "why won't t-mobile give us any information" and then when they do now it's "yeah bs they had that junk set up to go out" hahaha for real why don't you just admit that until the Damn truck rolls up into your yard with your phone you aren't buying anything
 
tracking

I've been charged, got the Friday text and e-mail and found a tracking number through UPS MyChoice showing Friday delivery. Now....I'm just not sure if that is my router or my phone? It's showing 3.40lbs for my 6 Plus. Anyone else who didn't order a router have a 3.4lb package on UPS?
 
ogremoustro said:
Welp, more evidence that those messages were queued up like I was told. And it seems more people have been told that the messages have been queued up. That guy cancelled on sunday which is kind of a long time ago. Hope I get my phone on friday!
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It's also possible that the messages were only queued up for the people who made the Friday delivery deadline. This guy cancelling possibly just opened up a space for one more person to get their device on Friday.
 
I also received this text, and got the email. However I don't have any charge on my bank account nor has my status updated on my TMO account when checking my order status. Anyone else in the same boat? I am confirmed for Friday, and I ordered on 9/12 around Noon AZ time.
 

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Got my 9/22+ deliver changed to 9/19, but took 2 hours

Here's my history:
  • Tried to order on T-mo site, Friday 3am - 5am EST, failed
  • Saw Apple had in-store delivery for 9/19 available, ordered there
  • On Sunday, saw T-mo banner ad "Jump gets priority" so checked their web store
  • Web site said, to my surprise, that a 64gb 6+ gray would ship out on 9/19
  • Foolishly believed that, canceled Apple order, ordered thru T-mo under JUMP (v1)
  • Today, get "Great news!!" text that it would ship between 9/22 and 9/30. Not happy cuz during order web site had said would ship 9/19

So, given that at the time I ordered the web site said it would ship on 9/19, and today when they said oh yay lucky you it'll ship 5 days or more late (and I had paid for Next Day), so I called them. Then the odyssey began:

  • Called Customer Care, explained situation, "oh, your order was canceled"
  • Me: "no it wasn't, i still see it on my web page"
  • Them: "Oh, you didn't accept EIP"
  • Me: Yes I did, i have e-mail, want me to send it?
  • Them: Ok, we need to xfer you
  • Wait...wait...wait
  • Finally talk to person, explain situation, "Oh, you need to talk to customer care (who I was just talking to)....
  • Transferred, wait....wait....wait
  • Talked to Customer Care, explain AGAIN. Them: "We can't see your order, you need to talk to Cust. Loyalty department". Transferred.
  • Wait....wait....wait
  • Talk to Customer Loyalty, explain situation: "Oh, we can't see your order, you need to speak to Web Orders Dept". Transferred
  • Wait....wait....wait
  • Explain situation to Web Orders guy: "Oh, we only handle new accounts, i can't help you, you need to talk to Customer Care"
  • Me: complain complain gripe gripe, already talked to Customer Care twice before, they keep xfering me. Web Orders: "Sorry, I'll try to get a buddy to call back, but call them again and let them know what you've been through
  • Call back Customer Service....
  • Wait...wait...wait
  • Explain I've been transferred multiple times, explain situation, he apologizes, says he'll bump my order and I'll see text acknowledging order will arrive on 19th.
  • Get text saying "Your order should arrive by Friday 9/19"

So, after about 2 hours of waiting and talking and waiting and talking they bumped my order up so it would match what the website originally said it would ship on. I was always polite and (relatively) calm with the rep, sympathizing how busy they must be, and acknowledging it was T-Mobile's systems and not them personally that I was upset with. They were always apologetic, and at the end someone FINALLY was able to make things right.

Now, let's see if it actually DOES arrive on Friday.
 
being totally adamant about the fact that the texts might not have some kind of truth to them might have you end up like the dude who is still absolutely insisting that nothing is shipping until friday

we just gotta wait and see instead of theorizing endlessly... or is that the fun of it 😛
 
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