You're just complaining to complain now. They ship out based on inventory availability, and they have tons more iPhone 6 than 6+. She is not getting priority, they just have hers available while they haven't received yours yet.
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T-Mobile.com preorder thread
- Thread starter utahman130
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You're just complaining to complain now. They ship out based on inventory availability, and they have tons more iPhone 6 than 6+. She is not getting priority, they just have hers available while they haven't received yours yet.
I think the magenta monkey theory is looking more and more likely...at least for Friday's orders. From what I can see they are certainly not being fulfilled in the order they were received.
They certainly are.
There are 18 different variants of this phone. All have different stock levels. It's impossible to tell from a message board how orders are being processed.
I've come to the conclusion that new customers are either A-not able to see any updates because they are new customers, or B- Not included.
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Call the bank and ask them.
I tweeted John on Friday about the issue and he replied to me at that time that the orders would be prioritized. Of course, at this point I don't even believe the CEO.
Nobody was jumped on Friday. Jump Priority began Saturday.
I can tell you that the Space Gray 6+ 64GB was an extremely popular device, and 10:04AM PT is most likely too late to make the first shipment.
My situation
Friday 12th: Placed my order for two 16gb around 7:30 am central time Imediately i had a pre-authorization charge for the whole amount
Wednesday 17th: Charge dissapear, came back later on but not the full amount
Thursday 18th: Received an email that my order has been cancelled.
They dont know why, i dont know why i still have the pending charge in my bank account, status page shows "order placed" new customer here
Same thing happened to me yesterday. They "don't know why" but it got canceled. Lame, actually sort of inexcusable because I was on the phone for over an hour placing my new order. I am switching from Verizon and getting really nervous I made a mistake.
This is how my situation looks.
So, yeah. I didn't expect it to be delivered today, but at least I'll be getting one of two 64GB 6 Plus devices via UPS by tomorrow afternoon. Where the non-JUMP! preorder one is, I have no clue. T-Mobile's website is working for me, but the above is as updated as it gets, so I'm banking on UPS' data.
So, yeah. I didn't expect it to be delivered today, but at least I'll be getting one of two 64GB 6 Plus devices via UPS by tomorrow afternoon. Where the non-JUMP! preorder one is, I have no clue. T-Mobile's website is working for me, but the above is as updated as it gets, so I'm banking on UPS' data.
Ordered a 6+ 64GB in Space Gray Friday morning at about 7AM PST. EIP, no Jump. No charge on my card yet, was backordered at 3:18 AM along with everyone else. Received the text about estimated delivery in 1 to 2 days yesterday. Nothing on UPS. No further updates since then. Getting really annoyed.
I've already mentioned a few times of my situation with that configuration. Ordered at 10pm CST on Friday and I can look up my tracking number on UPS (which shows on their site as Order Processed: Ready for UPS)
Correct.. if the model you ordered is backordered and you ordered friday .. having jump doesnt matter.. its in the order it was received..
Only orders placed over the weekend (Saturday/Sunday) do Jump orders placed take priority over non-jump orders placed over the same 2 days.
In the end, if your model is way backordered.. jump or not, you'll wait. 64GB anything seems to have been especially hit hard. That 4x extra space seems to have motivated many to bump up one storage step...
Not something you can blame T-Mobile for.. it's a supply issue. That said.. their communication in all this could certainly be much improved.
Your wife's phone isn't getting priority. You ordered 2 different models there. Did you stop to think that the 6+ are just sold out and the 6 isn't? Apple made more of the 6 than 6+ on a 4 to 1 ratio
Definitely not complaining. I'm happy one of us is getting one! I still think the 6+'s probably weren't ready to ship until today anyway. But it does seem like her order went much smoother than mine on 9/12.
To line up or not to line up?
Ordered iPhone 6+ 128GB Space Gray at about 8:30 am CST. Paid for over night (feel like a fool now!). Was told that phone will be shipped out on the 19th and sincere there is no Saturday delivery I should get it Monday. First notifications were 'backorder'. Got text and email yesterday "Great News! You should receive your iPhone 6 Plus on Friday. We'll send another text with your tracking number once it ships". There is no activity on the credit card. Got text today "We are shipping orders today using overnight delivery. Check www.mytmobile.com for tracking information". On my t mobile the status has changed from 'backordered' to 'preorder'. Talked to CS once or twice - highly inconsistent responses - they basically don't know anything. Tried UPS tracking with phone - no luck.
If there is no tracking info by tonight. Thinking of 'being sick' tomorrow and lining up at the local apple store!
Ordered iPhone 6+ 128GB Space Gray at about 8:30 am CST. Paid for over night (feel like a fool now!). Was told that phone will be shipped out on the 19th and sincere there is no Saturday delivery I should get it Monday. First notifications were 'backorder'. Got text and email yesterday "Great News! You should receive your iPhone 6 Plus on Friday. We'll send another text with your tracking number once it ships". There is no activity on the credit card. Got text today "We are shipping orders today using overnight delivery. Check www.mytmobile.com for tracking information". On my t mobile the status has changed from 'backordered' to 'preorder'. Talked to CS once or twice - highly inconsistent responses - they basically don't know anything. Tried UPS tracking with phone - no luck.
If there is no tracking info by tonight. Thinking of 'being sick' tomorrow and lining up at the local apple store!
Tmobiles Twitter dept is useless. I DMed with them and was only given a canned response. I ordered a 6+ 64gb Space Grey. Order placed on the 12th at 0652hrs CST over the phone. There has been no charge or hold on my credit card.
"Thanks! I see that the order is still showing as back ordered. We're shipping devices in the order that the orders were placed and... 1/2"
"...you'll receive an email when yours ships. *JB 2/2"
This is ****ing ********....
"Thanks! I see that the order is still showing as back ordered. We're shipping devices in the order that the orders were placed and... 1/2"
"...you'll receive an email when yours ships. *JB 2/2"
This is ****ing ********....
Yes, ordered 6+ 128 GB Gold ~2:30 PM PST (Friday Launch). Got UPS MyChoice email early this morning with tracking confirming arrival tomorrow. Prior to that, the only "good" news I got was the email from Tmo saying I "should" be receiving my phone by Friday. Order status on Tmo site never moved from "order placed". Never got a text (but not a Tmo customer til' now so that makes sense).
Looking for someone that wants to swap for a Space Gray....
did you guys sign your EIP agreement? that they email you?
thats one of the ways it could of been cancel or Insufficient funds on your card?
well thats what the tmobile rep told me instore, i sign mine right away.
I had to electronically sign mine. Was told if I didnt it would be cancelled after 48 hours.
New customer here (ordered Monday). I've received the "Friday" email and when I call Robot Lady (probably been about 1,000 times now), I get the "processing" response. Also been charged (pending). It may just depend on the model, TBH. I still can't login to MyTMobile, of course, since I'm a new customer. Just relying on the email + charges, but it remains to be seen...
Have a pending charge that says "t-mobile for $78.06, the cost of the tax and overnight shipping. Is this a preauthorization or a charge? I also got Friday text and email, I had a pending $1 from t-mobile earlier in the week.
That's BS - I was on the phone at 6AM, EIP confirmed at 6:30AM for an iPhone 6+ 64GB in Space Grey, non jump.
of course after trying that lovely website...
New Customer
If you are a new customer like me, you should sign up for UPS My Choice.
I received no text, no email, can't access my.tmobile.com tracking and the new customer status page still says Order Placed. Signed up for UPS My Choice yesterday and I received a package coming email this morning from UPS with a 9/19 delivery date and it's already in transit. The tracking actually says that the order was processed yesterday morning at 5:02 AM.
If not for the email, I'd still be stressing right now on whether my phones are coming tomorrow since there is absolutely zero communication from T-Mobile.
If you are a new customer like me, you should sign up for UPS My Choice.
I received no text, no email, can't access my.tmobile.com tracking and the new customer status page still says Order Placed. Signed up for UPS My Choice yesterday and I received a package coming email this morning from UPS with a 9/19 delivery date and it's already in transit. The tracking actually says that the order was processed yesterday morning at 5:02 AM.
If not for the email, I'd still be stressing right now on whether my phones are coming tomorrow since there is absolutely zero communication from T-Mobile.
That literally makes no sense.
Friday should still take priority over the weekend, regardless if it was placed in a first come first served basis. Yet Saturday and Sunday are currently taking priority over Friday in general.
It should be
1. Friday- first come first served
2. Saturday Sunday- Jump first then Non Jump