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T-Mobile.com preorder thread
- Thread starter utahman130
- Start date
- Sort by reaction score
So I'm pretty frustrated/disappointed in this entire experience.
Site was down at 3:01am est. (TMobile's) I waited up all night still down but customer care opened at 6am est. I called immediately and was put on hold 40-50min. I placed my order the lady assured me it was in on time and I even got the over night shipping. Non-Jump customer, 10 yrs+, perfect on time account for 3 lines. Site didn't even come up till my call was over. And proceeded to go down on and off all morning/afternoon.
Next morning I called to ask about my normal bill being charged 2x and was fixed and I double checked on my order. That man even said the order was in and looking good for release delivery. Said he was above a supervisor too so he could give me good info.
Saturday afternoon I got a text I was backordered, same day they advertised the jump priority orders all weekend. Then next rep said it just says back-ordered till release date and I'd be fine for getting it release day since the time I ordered was early. No one was jumping lines etc. Was a publicity announcement.
Yesterday I got a text saying my phone's date of delivery is between 9/22 and 9/30 and I'd get a tracking number later. Today I have checked nonstop for ups labels and I checked my banking no charge. 1 rep said they didn't get their phones in on time. Next rep said most were getting them delivered with no tracking. But I don't have a label.
Why are people with dates/times after me getting the phone ahead of me, even some of the same color/size. And why does EVERY rep have a different answer.
Ordered/signed my agreement: 9/12/2014 @ 6:48am est
Non-Jump Gold 16BG Plus 6 Order
Back-Ordered 9/13/2014
Back-Ordered Update 9/17/2014 @ 03:17:02 AM est
Beginning to believe my entire order was a lie.
Site was down at 3:01am est. (TMobile's) I waited up all night still down but customer care opened at 6am est. I called immediately and was put on hold 40-50min. I placed my order the lady assured me it was in on time and I even got the over night shipping. Non-Jump customer, 10 yrs+, perfect on time account for 3 lines. Site didn't even come up till my call was over. And proceeded to go down on and off all morning/afternoon.
Next morning I called to ask about my normal bill being charged 2x and was fixed and I double checked on my order. That man even said the order was in and looking good for release delivery. Said he was above a supervisor too so he could give me good info.
Saturday afternoon I got a text I was backordered, same day they advertised the jump priority orders all weekend. Then next rep said it just says back-ordered till release date and I'd be fine for getting it release day since the time I ordered was early. No one was jumping lines etc. Was a publicity announcement.
Yesterday I got a text saying my phone's date of delivery is between 9/22 and 9/30 and I'd get a tracking number later. Today I have checked nonstop for ups labels and I checked my banking no charge. 1 rep said they didn't get their phones in on time. Next rep said most were getting them delivered with no tracking. But I don't have a label.
Why are people with dates/times after me getting the phone ahead of me, even some of the same color/size. And why does EVERY rep have a different answer.
Ordered/signed my agreement: 9/12/2014 @ 6:48am est
Non-Jump Gold 16BG Plus 6 Order
Back-Ordered 9/13/2014
Back-Ordered Update 9/17/2014 @ 03:17:02 AM est
Beginning to believe my entire order was a lie.
Dude, you reached my level of frustration like 5 pages ago! Honestly, I agree, but from what I've been seeing from other carriers, it's not dramatically better.
Could be. Although I think the volume that they are seeing is so incredibly high that if they do not work around the clock, this will back them up severely from making other deliveries on top of the new phones. Then you also have the weekend which UPS does not deliver. Come Monday they will be slammed from the weekend and all the other phones that weren't delivered then it snowballs. I think they want to avoid that.
He said we cannot publish tracking info until 12:01 but if you got a text for Friday it will 100% be shipped, "don't worry"... Check my twitter... Not making it up...dude called me!
Same here.
I got charged the full amount on the 16th around 3PM pacific time. Received the text/email saying I'll receive it this Friday late in the day yesterday and I received a text this morning around 9AM saying my phone is shipping tonight. However, my T-Mobile order page says pre-ordered and I have no UPS tracking at all. When I plug my phone number into UPS it doesn't give me any tracking information.
I preordered the space gray 64GB iPhone6 on the 12th at 6AM pacific time via T-Mobile upgrade (no jump since my current phone was paid off) and signed my EIP before 6:30AM.
Yet people who preordered 24+ hours later have UPS tracking set-up. I don't know what's going on honestly.
I'm in the SF Bay Area.
I've been very weary of these full body protection skins ever since zagg came out with one for the 5.. I went to remove it and it left nasty sticky residue on my phone
We are in the same boat except I ordered a 64GB 6+ in Space Gray, asked for overnight shipping but was told it wasn't offered..
and as I was about to rant and moan and rave I got charged.
I'd almost say screw it and go back to Sprint if I thought I stood a snowball's chance of getting the phone any sooner. And I'd cancel this TMo order and try my luck in person tomorrow if someone hadn't posted several pages back that they cancelled and then still got charged afterwards.
Well, this is moderately promising. Robo-lady has been telling me 'Backordered' for days, and for most of the day today, but that just changed with my most recent call. Now it is 'being processed but not yet available for shipment'
I've had a preauth on my card since 9/16. I also received the '9/22-9/30' email yesterday.
Nothing on UPS for me... I do live 2 hours north of Louisville so maybe it will still happen tomorrow.