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T-Mobile.com preorder thread

utahman130 said:
I called Gateway store and they said that they had 6 pluses, but wouldn't give me the number of phones they had. WTF? Their number is 801-456-0050

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10 pm est?
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Yeah i call them too, they wouldn't tell me. I know the Sandy by
SouthTowne t mobile store said they had pretty good stock but wouldn't tell me how much exactly.
 
So I think I've figured out why my 128GB SG 6 is still sitting in Louisville. I looked up the flight history for UPS flights between Louisville and Detroit (my home airport) and they operate flights departing Louisville at 5:00am every day except Sunday and Monday over the past month. I'm expecting my phone to be on tomorrow's flight, arriving at DTW around 6am, and hopefully at my local UPS site by 9:00 when they open so I can pick it up. I decided to hold it there so that I can get it first thing, rather than the 5:00 delivery time they normally deliver to my home. This was also the suggestion of the UPS driver I spoke to today.

Ordered 9/12 in store at 9am EST (after 3 hours over the phone trying)
No Jump
New Customer so no online status
Email received yesterday afternoon, no texts
UPS tracking number yesterday afternoon
 
utahman130 said:
Well, I hope T-Mobile forgot to put my phone number on my order because I was told by a text, email, and four different reps, including a higher up specialist that I would get my phone on Friday.
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I hope you do man…this is not a great feeling.. How the f can a company be so misguided with their own shipping and knowledge on customers orders… hope we all get some type of compensation for the stressful time
 
b0b4f377 said:
Those of you that have been through the process, I called the robot and my order has gone from Back ordered earlier today to "Processing but not yet available for shipment." Does that mean it's on its way for tomorrow? I got all those other texts and e-mails saying it was coming tomorrow and overnight shipping, card has pending charges, etc.
Click to expand...

Not sure. I got the same thing today except I got the 9/22 - 9/30 delivery. So your guess is as good as mine
 
Dtrip said:
So I think I've figured out why my 128GB SG 6 is still sitting in Louisville. I looked up the flight history for UPS flights between Louisville and Detroit (my home airport) and they operate flights departing Louisville at 5:00am every day except Sunday and Monday over the past month. I'm expecting my phone to be on tomorrow's flight, arriving at DTW around 6am, and hopefully at my local UPS site by 9:00 when they open so I can pick it up. I decided to hold it there so that I can get it first thing, rather than the 5:00 delivery time they normally deliver to my home. This was also the suggestion of the UPS driver I spoke to today.

Ordered 9/12 in store at 9am EST (after 3 hours over the phone trying)
No Jump
New Customer so no online status
Email received yesterday afternoon, no texts
UPS tracking number yesterday afternoon
Click to expand...

there was an origin scan on your package?
 
New Tmo customer. Just decided to check my order status on the website since the sim cards mysteriously showed up about an hour ago. For the first time order status changed from "Order Placed" with no other info to showing brand new UPS tracking numbers that show a ship date of 9/18. I hopped onto the UPS website and it looks like the package is now in Los Angeles set for delivery on Friday by 3pm. I shipped via Next Day Saver.

Ordered 3x IP6+ 128gb Space Gray
No Jump, EIP
 
ndriver182 said:
New Tmo customer. Just decided to check my order status on the website since the sim cards mysteriously showed up about an hour ago. For the first time order status changed from "Order Placed" with no other info to showing brand new UPS tracking numbers that show a ship date of 9/18. I hopped onto the UPS website and it looks like the package is now in Los Angeles set for delivery on Friday by 3pm. I shipped via Next Day Saver.

Ordered 3x IP6+ 128gb Space Gray
No Jump, EIP
Click to expand...

WHAT?! On t mobiles website?
 
ndriver182 said:
New Tmo customer. Just decided to check my order status on the website since the sim cards mysteriously showed up about an hour ago. For the first time order status changed from "Order Placed" with no other info to showing brand new UPS tracking numbers that show a ship date of 9/18. I hopped onto the UPS website and it looks like the package is now in Los Angeles set for delivery on Friday by 3pm. I shipped via Next Day Saver.

Ordered 3x IP6+ 128gb Space Gray
No Jump, EIP
Click to expand...

That doesn't bode well for me then. I still have just "order placed."
 
jdt1984 said:
That is almost exactly the definition of backordered. :)
Click to expand...

right but it changed because before she was saying backordered, so are they just whitewashing their terms again? anyone else getting this update from robolady?
 
Dtrip said:
So I think I've figured out why my 128GB SG 6 is still sitting in Louisville. I looked up the flight history for UPS flights between Louisville and Detroit (my home airport) and they operate flights departing Louisville at 5:00am every day except Sunday and Monday over the past month. I'm expecting my phone to be on tomorrow's flight, arriving at DTW around 6am, and hopefully at my local UPS site by 9:00 when they open so I can pick it up. I decided to hold it there so that I can get it first thing, rather than the 5:00 delivery time they normally deliver to my home. This was also the suggestion of the UPS driver I spoke to today.



Ordered 9/12 in store at 9am EST (after 3 hours over the phone trying)

No Jump

New Customer so no online status

Email received yesterday afternoon, no texts

UPS tracking number yesterday afternoon
Click to expand...


Could you check that for KTPA or KORL

I can't find on Flight Aware to locate that info
 
Just an update. Ordered 6+ Space Gray 64gb on 9/12 at 7am EST.

Got the 9/22 - 9/30 email.

Tweeted Tmobile about my disappointment. Was told sorry and that all preorders are getting overnighted for free and if I was charged to call support and get it refunded. Checked a few minutes ago and I was charged on my bank account for my phone. No email or text update so far. Maybe I'm lucky?
 
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