John is in Germany, probably prepping for Oktoberfest, he's the CEO of a $24 billion dollar company, during it's fist major phone launch ever and the dude is on vacation. Even if it's a work trip, he's abroad on the day one of his biggest business partners is releasing their phones on his network.
The boss is MIA.
So no one there gives an F, he's referring people to TMo help on twitter and they don't care b/c the dude is in Deutschland, probably going for a run and relaxing with a kölsch after, maybe a pretzel too. Maybe he's even munching on some Bavarian sausage, or perhaps a nice freshly baked brochen, maybe with a soft boiled egg or perhaps some fresh goat cheese.
Tim Cooke himself was at an Apple store this morning hanging with the customers, posing for photos and having a good time and John, "why the F not" Legere is on vacation! + It's a Friday! The TMo peeps were thinking about happy hour when they pulled up to work this morning.
He isn't on vacation. They are at meetings with DT - the company that owns T-Mobile.