I don't think UPS has been in my neighborhood yet today...
I remain cautiously optimistic.
U should be able to get ur tracking number here: http://secure-checkout.t-mobile.com/orderstatus
I don't think UPS has been in my neighborhood yet today...
I remain cautiously optimistic.
From what I've read... 0% since you can't cancel the pre-order.
Not possible. I just tried that and if you signed the EIP and it was authorized, it can't be done or it would affect your ability to Jump! In the future. Thats what the internal T-Mobile store line said when I tried to do it.
My exact situation. I've been told you CAN do that, but that the JUMP may take up to 72 hours to roll through, so the store may not be able to process it. Total risk. I'm just waiting.
Probably somewhat good.
hey which iPhone did you order ?hey antler , same here still waiting for update since 5 am !![]()
Ok, I got my issue solved. If you recall, I went into a store on Sept. 12, preordered, they had to call me back at 7 pm EST (I went in at noon), and they put in the order. From there, I only received signed EIP (via JUMP!) email confirmation and a order placed/pending email. Nothing else, and T-Mobile couldn't find my order.
Earlier, I went to the store and they said they would have to wait 24 hours to cancel it for the EIP to work for JUMP! Convoluted and confusing? YES. I went home, called another store, and the manager there said, "Oh they one you went to, that's not corporate. We're corporate. If you can't find your order online, and neither can customer service, they may have ordered it differently."
I went back into the store and sat down with the manager. He went onto my account, confirmed it wasn't there, and since it's not corporate (but looks like it), he had to call someone within T-Mobile. He didn't give up and within an hour, canceled my previous order (iPhone 6, space gray, 64GB) and sold me a S.G. 128GB iPhone 6.
The 24 hours EIP cancellation is still in effect, but he knew something screwy happened on their end, so he let me walk out with the new device (sucker's big, and it's not the Plus), and tomorrow afternoon, I'll go in, pay the down payment and get my paperwork. He did that due to my problems earlier with the preorder.
If you have had any problems like me, no idea where the preorder is, and you went into a store (and no emails or texts saying it's back ordered, etc.), it could be a non-corporate store, and their system did something weird.
Thanks for letting me vent earlier!
Sounds exactly like everything I've gone through down to the empty promise email and textsI'm beginning to wonder what or who I have to sacrifice to get my phone.
9/12 - iPhone 6+ 128GB Space Grey, ordered 8:55am PDT, received signed EIP copy, got e-mail confirmation of order
9/17 - Got text saying Friday, got e-mail saying Friday, Credit Card was Authorized for the proper amount
9/18 - Got text saying shipping today overnight
9/19 - Still nothing. Site says backorder. UPS My Choice shows nothing from T-Mobile. UPS Track By Reference number says nothing found.
I've spoken with @TmobileHelp via twitter (through Legere), I've spoken with Customer Support via phone, and I've heard so many different stories that I don't know what to believe anymore.
Since the beginning this has been a nightmare.. I got up at 2:30am on the 12th, kept trying to do a Jump pre-order (spoke to customer service at 5:30am, was told to wait on Site or go to Store), at 8:50 when JUMP finally started working placed order immediately.
I love my T-Mobile phone service (I get 50+/30+ LTE here), just not very happy with the customer service right now. I've lost way to much time and sleep over this. I joined T-Mobile about 10-11 months ago and as much as I hated Sprint and AT&T, never had this kind of experience on a pre-order before.
What model?
Since the beginning this has been a nightmare.. I got up at 2:30am on the 12th, kept trying to do a Jump pre-order (spoke to customer service at 5:30am, was told to wait on Site or go to Store), at 8:50 when JUMP finally started working placed order immediately.
I love my T-Mobile phone service (I get 50+/30+ LTE here), just not very happy with the customer service right now. I've lost way to much time and sleep over this. I joined T-Mobile about 10-11 months ago and as much as I hated Sprint and AT&T, never had this kind of experience on a pre-order before.
Glad you got that worked out!
I've been seeing plenty in the wild especially on the train amazingi live right near there!! I'm still waiting on ups
In all fairness, everyone just released the jump plans. Sprint actually scrapped their jump program entirely.
AT&T pre-orders are a nightmare if you have an issue.
You have to remember jump is just insurance nothing moreI wasn't even really talking about the JUMP program. But now that you bring it up, it's awesome that those of us who pay that extra $10 a month had to wait 4-5 hours extra to be able to place an order over those who choose to not spend that extra $120 a year.
You have to remember jump is just insurance nothing more
Legere had me DM my number to him 2 hours ago. So far...nothing. Apparently the vacuum of information does indeed go to the top.
http://www.t-mobile.com/phone-upgrade.html
While yes it includes the insurance, it's a bit more than just insurance.
If you do the math you make out better selling your phone on eBayThe only thing jumped really does is alleviate the hasslehttp://www.t-mobile.com/phone-upgrade.html
While yes it includes the insurance, it's a bit more than just insurance.
So after 11 hours of being able to track my shipment on ups.com by reference #, tmobile just sent me a text with my tracking number lol...
It says UPS Next Day Air. Saturday delivery is an added feature so mine had to have been upgraded.
Label Created On:
09/19/2014
Scheduled Delivery:
Saturday, 09/20/2014, by 12:00 PM