CLASSACTION LAWSUIT???? Anybody? That's been on my mind since the minute T-Mobile was late to the party on Minute 1 of Day 1.
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T-Mobile.com preorder thread
- Thread starter utahman130
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CLASSACTION LAWSUIT???? Anybody? That's been on my mind since the minute T-Mobile was late to the party on Minute 1 of Day 1.
The question is, how much money are we really saving with T-Mobile v. AT&T or Verizon?
Is it really worth the bs and disrespect they're showing us? Ordering my gf's phone through the AT&T site was a breeze, but I have been to hell and back on my T-Mobile order.
If it doesn't come on day 1, I will absolutely pull my order and go with ATT or VZW.
Is it really worth the bs and disrespect they're showing us? Ordering my gf's phone through the AT&T site was a breeze, but I have been to hell and back on my T-Mobile order.
If it doesn't come on day 1, I will absolutely pull my order and go with ATT or VZW.
I was told by both the phone rep and the store manager that JUMP! users cannot do the iPhone 6 preorder. It HAS to be done in the store.
HOWEVER...
Prior to getting this news, I was having the same issue with the browser. On a mobile device, it says I could JUMP! but only on a desktop, and when I did it on a desktop, it gives me a store locator button. When I happened to Google "T-Mobile JUMP" it brought me to the JUMP! page with a link that sent me to a different page in my account that ultimately generated/revealed the below link:
Code:
https://my.t-mobile.com/Cihu/UpgradePhones.aspx?msisdn=0000000000&weboffer=&topdevice=&deviceId=&type=&value=&unavid=&TopGrp=
(of course, change the ten zeroes to your mobile device number)Using this link allowed me to get to a page to perform the JUMP!. However, I ultimately did NOT use it because it kept trying to remove my grandfathered $20 unlimited 4G data plan and replace it with its financial equivalent, the $20 5GB data plan. But, if you don't have unlimited, the above link may work for you without having to go into the store.
I am on the phone right now. If this doesn't go well I am canceling my order right now. I will not put up with this ********.
Can anyone please tell me the order status they are in when they got the shipping estimate??
I convinced my parents, after six months to switch to T-Mobile, telling them how much they were going to save. We're only saving like $20 over ATT a month now, and preordering through ATT for the 5 two years ago was a breeze. Starting to regret the switch now...
I convinced my parents, after six months to switch to T-Mobile, telling them how much they were going to save. We're only saving like $20 over ATT a month now, and preordering through ATT for the 5 two years ago was a breeze. Starting to regret the switch now...
Reorder with Expedite shipping and you will jump everybody else. I was hesitant at first to re order because I was forced to cancel, too long of a story to explain, but T-Mobile issues.... anyways, reordered it at 1 today with expedite and it says it arrives on the 20th of September! Pretty fast.
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Lmao I'm on the same boat.... I convinced my family/parents to switch to T-Mobile from Sprint... Now I'm not sure if we're even saving anything at all... It did get everybody new phones though.
Wait, so re-ordering and doing expedited shipping will not put you at the back of the line? Are you sure about this?
I would stay put. For all we know, his 9/20 eta date could change to Backordered.
So, I ordered mine at 7:30AM on September 12th. Rep told me it would be delivered Friday. T-Mobile made so many errors, and each time I call in, it's their "systems". That can't be the reason for everything. Dissatisfied customer here. John Legere and team better do something fast.. a lot of people are in our situation.
I am not saying it won't put you back in the line. I am saying that when i had my order on Friday at 5am Pacific time, it said it'll arrive on the 25th, but today's order Saturday on 1pm, I picked Expedite, it'll arrive on the 20th. My conclusion based on the data is that you should get it sooner through expedite. My recent order does not say Backordered.
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That's probably the smartest thing to do. Heck, if he or she has the wallet. Order a new one, the second one of them ships, cancel the other order.
Pretty sad verizon already shipped phones and tmobile is crapping over everyone over this so jump crap. It's bs. It's time to change carriers. They don't even pass the right word. Cs says something another one something else. Even the CEO talks bs. :/
T-Mobile is ****. I will be canceling my 2 NEW LINES service with t-mobile and returning the 2 iPhone 6 plus's. Sticking with AT&T and my now 2 month wait for my iPhone. ********. The rep told me that I would be receiving my iPhone in 1-3 weeks!!!! What a bunch of ********.
hey, if you don't perform then you're out. T-mobile has let us all down. They've tried so hard to 'change the game' that they've forgotten how to actually simply sell a device to a customer.
Hopefully it goes to one of JUMP! ******* who were up at 12:00am PDT waiting and trying to order, called up CS and was told we had to go the store, went to the store and their JUMP! systems were down, and had to try for hours throughout the day to get their order to go through online.
This was my situation.
Don't just assume that everyone who had Jump "didn't wait up or even prepare for the launch."
For if you did assume that, you would be wrong.
Who gives a crap if you are a Jump! customer or not? It should make ZERO difference. Whoever was up at 12:01 trying to get their orders in and succeeded in doing so should be the first to get their phones. PERIOD. None of this ORDER THIS WEEKEND AND WE WILL BUMP YOU TO THE FRONT OF THE LINE. Thats crap.
Same boat as me... Wondering if I should just add jump and cancel it after it ships.
but T-Mobile's corporate policy assumes that everyone with jump DID wait up and prepare for the launch. This is just simply not the case, and they have the audacity to further advertise the jump over paying customers who have pre-ordered their iPhones already (knowing that they likely won't cancel their orders)
complete BS!
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Completely agreed. We need to take this argument to Twitter, as that's the only way T-Mobile will see how pissed we really are!
OK, then if you were T-Mobile and learned about my case, what would you do?
The facts: I was on the computer right at 2 a.m. (Central), tried to Jump! for two hours unsuccessfully, and then kept refreshing again and again the rest of the day to get it to process my Jump! upgrade without any luck.
Finally, at 2 p.m. on 9/12, it went through. That's well after non-Jumpers were able to order successfully, but it wasn't my fault I didn't get my order in sooner.
What would you guys do in that situation?
How are you guys even getting your estimated ship date?
Online status shows:
Order status: Order Placed
There is no estimated ship date, and in fact it just shows "iPhone 6 Plus" but does not say the size or color.
Trying to switch from ATT to T-Mobile as part of this launch ...
I was online at 3:01 am EST trying to order, and like everyone else here, found the non-launched website. At 8AM I did manage to get an order in, but there was an error code "P1". After I called and waited over an hour on hold and transferred 4 times, I was told that because of an error processing my online order, my SSN was blocked from opening a T-Mobile account for the next 62 days.
I went to a store, and they managed to get my account opened, but when they tried to place the order for the phone, they received an error ... They kept trying, but weren't able to place the order until about 9:30pm today (9/13). Worried that I'm gonna be waiting 2 months ....
Online status shows:
Order status: Order Placed
There is no estimated ship date, and in fact it just shows "iPhone 6 Plus" but does not say the size or color.
Trying to switch from ATT to T-Mobile as part of this launch ...
I was online at 3:01 am EST trying to order, and like everyone else here, found the non-launched website. At 8AM I did manage to get an order in, but there was an error code "P1". After I called and waited over an hour on hold and transferred 4 times, I was told that because of an error processing my online order, my SSN was blocked from opening a T-Mobile account for the next 62 days.
I went to a store, and they managed to get my account opened, but when they tried to place the order for the phone, they received an error ... They kept trying, but weren't able to place the order until about 9:30pm today (9/13). Worried that I'm gonna be waiting 2 months ....
Don't fully agree with that. Those who were up and got screwed over for being on a service T-Mobile offered should get priority. I don't agree with anyone who is JUMP! getting priority because there are going to be those who will buy one today or tomorrow that didn't try to pre-order at all on the 12th, but there is no real way to separate those who tried and those who didn't.
Anyway, JUMP! getting priority is a business move T-Mobile needs to make now because if they didn't, JUMP! would lose a ton of lucrative iPhone customers (those who only upgrade once a year) and many people would be hesitant to sign up for JUMP! in the future.