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T-Mobile.com preorder thread

I feel like giving those on JUMP priority isn't the grandest of ideas. What about people that were porting over from a different carrier? If they preordered ASAP when the page went live they get bumped to the bottom because they didn't JUMP? Doesn't sound good.

I avoided using T-Mobile, going through the carrier is always a mess.
 
mademan118 said:
Who gives a crap if you are a Jump! customer or not? It should make ZERO difference. Whoever was up at 12:01 trying to get their orders in and succeeded in doing so should be the first to get their phones. PERIOD. None of this ORDER THIS WEEKEND AND WE WILL BUMP YOU TO THE FRONT OF THE LINE. Thats crap.
Click to expand...

What bothers me about the bolded part -- succeeded in doing so -- is that it assumes T-Mobile won't take accountability for their technology failures. They have, and they will.

Does that mean some procrastinators will seep in and get their phones before you? Maybe. But those of us who were there with credit cards in hands shouldn't be punished for their failure.

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VDubb said:
Don't fully agree with that. Those who were up and got screwed over for being on a service T-Mobile offered should get priority. I don't agree with anyone who is JUMP! getting priority because there are going to be those who will buy one today or tomorrow that didn't try to pre-order at all on the 12th, but there is no real way to separate those who tried and those who didn't.

Anyway, JUMP! getting priority is a business move T-Mobile needs to make now because if they didn't, JUMP! would lose a ton of lucrative iPhone customers (those who only upgrade once a year) and many people would be hesitant to sign up for JUMP! in the future.
Click to expand...

Quoted for Truth.
 
blah35 said:
OK, then if you were T-Mobile and learned about my case, what would you do?

The facts: I was on the computer right at 2 a.m. (Central), tried to Jump! for two hours unsuccessfully, and then kept refreshing again and again the rest of the day to get it to process my Jump! upgrade without any luck.

Finally, at 2 p.m. on 9/12, it went through. That's well after non-Jumpers were able to order successfully, but it wasn't my fault I didn't get my order in sooner.

What would you guys do in that situation?
Click to expand...

I'd tell you to JUMP off a cliff! That's what T-Mobile is effectively telling us
 
T-Mobile insider message about orders that have been "backordered"

Here is a company memo describing what to tell customers regarding the "backordered" status:

d1RKZO3.jpg
 
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Good chance i would get it if i ordered 7pm yesterday on jump?
I feel that i was super late ordering, i bet all the pre orders was sold out in an hour at 3am....
 
When did you confirm the order? I ordered yesterday around 4 PM (EST) and received an email this morning after calling T-mobile and inquiring about why i hadn't received any (they got my my email id wrong at the store)..The status still shows "Pending Shipping 09/13/2014 at 06:29:01 AM" which is strange since they haven't updated the status since this morning (i signed the digital email at around 10:30AM today). The sales rep at the store said that I should get the phone delivered by the 19th, while the person on the phone this morning said that there is a 7-10 day delay.
 
APPLE-IFIED said:
The question is, how much money are we really saving with T-Mobile v. AT&T or Verizon?

Is it really worth the bs and disrespect they're showing us? Ordering my gf's phone through the AT&T site was a breeze, but I have been to hell and back on my T-Mobile order.

If it doesn't come on day 1, I will absolutely pull my order and go with ATT or VZW.
Click to expand...

Ya know, after a corporate discount at VZW (which I just lost with TMO), it really isn't much more than I'm paying at TMO for 3 lines. I've been with TMO since the Voicestream days, and as time goes on I contemplate jumping ship more and more. I'd get better coverage and less hassle all around. This fiasco may be the tipping point. We'll see what happens next week.

blah35 said:
OK, then if you were T-Mobile and learned about my case, what would you do?

The facts: I was on the computer right at 2 a.m. (Central), tried to Jump! for two hours unsuccessfully, and then kept refreshing again and again the rest of the day to get it to process my Jump! upgrade without any luck.

Finally, at 2 p.m. on 9/12, it went through. That's well after non-Jumpers were able to order successfully, but it wasn't my fault I didn't get my order in sooner.

What would you guys do in that situation?
Click to expand...

blah35 said:
What bothers me about the bolded part -- succeeded in doing so -- is that it assumes T-Mobile won't take accountability for their technology failures. They have, and they will.

Does that mean some procrastinators will seep in and get their phones before you? Maybe. But those of us who were there with credit cards in hands shouldn't be punished for their failure.

----------
Click to expand...

I can sympathize with you. But do you really think that the problem should be solved on the backs of folks who did nothing other than give T-Mobile their money for an iPhone?

We non-Jumpers didn't do anything out of the ordinary. We didn't cheat the system somehow. So why are we being $h!t on? Why is T-Mobile putting the consequences of their incompetence on us? How anyone can think that's okay or fair is beyond me. And I can say with certainty that I'd say the exact same thing if I was a Jump! subscriber that got screwed. As cliche as it sounds, two wrongs don't make a right. I wouldn't want my iPhone being taken from someone else who got their order in fair and square.

I don't have an answer to their dilemma, to be honest. But I know that you don't pass the pain down the line to the next person. And that's all they're doing in the name of moneymaking.
 
trife said:
We non-Jumpers didn't do anything out of the ordinary. We didn't cheat the system somehow. So why are we being $h!t on? Why is T-Mobile putting the consequences of their incompetence on us? How anyone can think that's okay or fair is beyond me. And I can say with certainty that I'd say the exact same thing if I was a Jump! subscriber that got screwed. As cliche as it sounds, two wrongs don't make a right. I wouldn't want my iPhone being taken from someone else who got their order in fair and square.

I don't have an answer to their dilemma, to be honest. But I know that you don't pass the pain down the line to the next person. And that's all they're doing in the name of moneymaking.
Click to expand...

Simple reason, money. JUMP! users are arguably more lucrative for T-Mobile than non-JUMP users.
 
Let's all keep in mind that they're saying they'll prioritize JUMP! preorders. But nobody knows what they'll actually do in their corner offices on the 40th floor. They may be just saying that to pacify JUMPers and have plans to keep it first come, first served.
 
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