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T-Mobile.com preorder thread

Seems to me that I've received packages on Sunday that started their travels on UPS but were handed off to USPS for Sunday delivery. Of course I could be wrong (wouldn't be the first time).

Placed my Jump order (iPhone6 64GB) with TMO this morning around 9am PDST and delivery was indicated as 25Sep. Haven't gone back to see if the shipping data has changed due to my Jump status.
 
Is this good? Does it go Order Placed > EIP Confirmation > Pending Shipping > Shipped?
 

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ogremoustro said:
They ship before they come out.
Click to expand...

yea but do they ship 4-5 days before? Always thought they shipped like 2 days before. Either way it would be nice if they shipped them early as of monday just for the comfort of us knowing if we getting them on which day
 
retroboomin said:
yea but do they ship 4-5 days before? Always thought they shipped like 2 days before. Either way it would be nice if they shipped them early as of monday just for the comfort of us knowing if we getting them on which day
Click to expand...

Depends I guess. Verizon already shipped theirs to their customers. I don't think T-Mobile even has the phones yet.
 
So can you use a Jump upgrade to preorder online?

When I visit the T-Mobile site on my phone, it says I can upgrade online with or without Jump. When I click to upgrade with Jump, it says to visit the site from a desktop to complete the upgrade.

When I visit on my Mac, I see a place that says I can upgrade with Jump, but when I click Start Now, I just get a pop up that says to visit physical store.

I'm very confused by this.
 
matt2053 said:
So can you use a Jump upgrade to preorder online?



When I visit the T-Mobile site on my phone, it says I can upgrade online with or without Jump. When I click to upgrade with Jump, it says to visit the site from a desktop to complete the upgrade.



When I visit on my Mac, I see a place that says I can upgrade with Jump, but when I click Start Now, I just get a pop up that says to visit physical store.



I'm very confused by this.
Click to expand...


Try using another browser on your Mac. Safari doesn't play well with Tmobile's website. Chrome or Firefox works.
 
This is ****ing ridiculous. I preordered ONLINE at 4:20am 9/12 PDT right when the website came up. Verified with a rep over the phone after waiting on hold for 1 hour and getting my order placed while on hold that my order has been placed and processed.

Called yesterday, the order status line stated that my delivery was scheduled for 9/18/14. Called just now, backordered. If my phone went to some jump ******* who didn't wait up or even prepare for the launch, I'm canceling my 2 new lines of service. This totally screwed us as our service is down. Calling CS now.
 
craig45 said:
Seems to me that I've received packages on Sunday that started their travels on UPS but were handed off to USPS for Sunday delivery. Of course I could be wrong (wouldn't be the first time).

Placed my Jump order (iPhone6 64GB) with TMO this morning around 9am PDST and delivery was indicated as 25Sep. Haven't gone back to see if the shipping data has changed due to my Jump status.
Click to expand...

Yes, that a special type of shipping that I doubt T-Mobile is going to use, but we shall see.
 
mademan118 said:
This is ****ing ridiculous. I preordered ONLINE at 4:20am 9/12 PDT right when the website came up. Verified with a rep over the phone after waiting on hold for 1 hour and getting my order placed while on hold that my order has been placed and processed.

Called yesterday, the order status line stated that my delivery was scheduled for 9/18/14. Called just now, backordered. If my phone went to some jump ******* who didn't wait up or even prepare for the launch, I'm canceling my 2 new lines of service. This totally screwed us as our service is down. Calling CS now.
Click to expand...
Understand your disappointment but don't have a heart attack.
 
mademan118 said:
This is ****ing ridiculous. I preordered ONLINE at 4:20am 9/12 PDT right when the website came up. Verified with a rep over the phone after waiting on hold for 1 hour and getting my order placed while on hold that my order has been placed and processed.

Called yesterday, the order status line stated that my delivery was scheduled for 9/18/14. Called just now, backordered. If my phone went to some jump ******* who didn't wait up or even prepare for the launch, I'm canceling my 2 new lines of service. This totally screwed us as our service is down. Calling CS now.
Click to expand...

I'm in the same EXACT position! Please let me know how your call goes - considering doing the same thing (as I think are a lot of people)!

This is UNAMERICAN!
 
mademan118 said:
This is ****ing ridiculous. I preordered ONLINE at 4:20am 9/12 PDT right when the website came up. Verified with a rep over the phone after waiting on hold for 1 hour and getting my order placed while on hold that my order has been placed and processed.

Called yesterday, the order status line stated that my delivery was scheduled for 9/18/14. Called just now, backordered. If my phone went to some jump ******* who didn't wait up or even prepare for the launch, I'm canceling my 2 new lines of service. This totally screwed us as our service is down. Calling CS now.
Click to expand...

Hopefully it goes to one of JUMP! ******* who were up at 12:00am PDT waiting and trying to order, called up CS and was told we had to go the store, went to the store and their JUMP! systems were down, and had to try for hours throughout the day to get their order to go through online. ;)
 
APPLE-IFIED said:
I'm in the same EXACT position! Please let me know how your call goes - considering doing the same thing (as I think are a lot of people)!

This is UNAMERICAN!
Click to expand...

Yeah! Damn right. It's UNAMERICAN. Finally, somebody that is talking sense in this site! lol. 'Merica! ^.^
 
mademan118 said:
This is ****ing ridiculous. I preordered ONLINE at 4:20am 9/12 PDT right when the website came up. Verified with a rep over the phone after waiting on hold for 1 hour and getting my order placed while on hold that my order has been placed and processed.

Called yesterday, the order status line stated that my delivery was scheduled for 9/18/14. Called just now, backordered. If my phone went to some jump ******* who didn't wait up or even prepare for the launch, I'm canceling my 2 new lines of service. This totally screwed us as our service is down. Calling CS now.
Click to expand...

Actually it was about 3:30AM Pacific when the iPhone 6 first showed up on T-Mobile. I was logged in and part way through the order process and refreshing the "Select Your Device" page when they suddenly popped up. I had 2 phones on speaker on hold with CS and almost had a heart attack when I saw them. I got my order confirmation at 3:37.
 
phpmaven said:
All those phones are going to do is sit in the UPS/Fedex hub until the end of next week. As long as T-Mobile ships mine by 9/18, I'll be happy.
Click to expand...

Shipping =/ delivered. Verizon is shipping the phones to their customers and the customers will get them on 9/19. T-Mobile doesn't even have the phones yet so they may not ship until maybe Monday or Tuesday. But with fast shipping these days we might still get them delivered on Friday.
 
Ann P said:
Understand your disappointment but don't have a heart attack.
Click to expand...

No heart attack here. How about you go out for a night to a restaurant and then a movie after. You get seated, talk story, order drinks, and place your order. 20 minutes go buy and another couple comes in and sits next to you. They do the same thing, but happen to order the exact same thing as you. Your food is up, but they pay a small nominal fee more and get YOUR dish that you ordered 20 minutes earlier. Now you have to wait for your food to come up again. Now you are late for the movie. See where i am going?

People make plans around the information they are given. When the information they are given is changed multiple times, it is hard to have any plan. Lastly, I was just transferred and hung up on by T-Mobile CS. As a new customer going to ATT, this is terrible.
 
ogremoustro said:
Shipping =/ delivered. Verizon is shipping the phones to their customers and the customers will get them on 9/19. T-Mobile doesn't even have the phones yet so they may not ship until maybe Monday or Tuesday. But with fast shipping these days we might still get them delivered on Friday.
Click to expand...

That's what I am trying to understand myself.
 
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