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T-Mobile.com preorder thread

andrewsteele said:
Been on the phone with T-Mobile for over an hour. I've been transferred 4 times. Each person can't find my order and they all tell me "Orders don't start with a letter" (Mine starts with an S)

I just want this resolved. Obviously if they can't find my order, it was never put through. I've had no charges or authorizations. All I've gotten are measly texts and recycled verbage from the Customer Service people.

I just want them to reinstate my Jump! eligibility so I can use it to get the phone in-store. How hard is that? It's obvious that they can see that I used my Jump! for SOMETHING on the 14th. They can see that I signed an EIP agreement for an iPhone 6. I'm so beyond annoyed at this whole situation and constantly getting the runaround. Every day that goes by, I get more and more annoyed.
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I had that same problem. A CSR told me the S stands for store and i would have to go to a store to look up my order. That has to be complete bullshyt but thats what she told me.
 
Disciple2123 said:
Tell him that they're all douche bags!!!! lol thats on behalf of the Macrumors Thread!!! haha
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Haha. I want to. But I told him my order was cancelled and he said he's going to talk to his management team to see why it was cancelled.

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ThunderMan35 said:
I had that same problem. A CSR told me the S stands for store and i would have to go to a store to look up my order. That has to be complete bullshyt but thats what she told me.
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It is ********. Just give them the number without the S and they will be able to find it. And if not, demand for a supervisor. That's what I did
 
andrewsteele said:
Been on the phone with T-Mobile for over an hour. I've been transferred 4 times. Each person can't find my order and they all tell me "Orders don't start with a letter" (Mine starts with an S)

I just want this resolved. Obviously if they can't find my order, it was never put through. I've had no charges or authorizations. All I've gotten are measly texts and recycled verbage from the Customer Service people.

I just want them to reinstate my Jump! eligibility so I can use it to get the phone in-store. How hard is that? It's obvious that they can see that I used my Jump! for SOMETHING on the 14th. They can see that I signed an EIP agreement for an iPhone 6. I'm so beyond annoyed at this whole situation and constantly getting the runaround. Every day that goes by, I get more and more annoyed.
Click to expand...

It's so bizarre. I've heard that too from chat and phone reps. "Orders don't start with letters, sir." I'm like, "Oh, OK... Well you better fix your system then because it's spitting out order numbers that begin with S..."
 
They've had me on hold for over half and hour now. I have a feeling they're just gonna leave me here because they're tired of my bitching. Ugh. What options do I have, y'all? I shouldn't have to wait for something that people who ordered AFTER me already have.
 
I want to give a shout out to Emerson in tmo business care. Anyone still laughing and cracking jokes at 10:50pm rocks. He also got stuff done, and now we wait for the port.

But he was the best tmo rep I've talked to in the last two days, we bonded over both working customer service... And I'm hoping I gave him a break from what has had to be a crappy day.

I'm going to sleep, I'm sending sincere "move that phone" vibes to everyone that has no movement on their tracking... May you wake up to good news tomorrow morning!

Me, maybe sometime in the 24 hours I can use the blasted phone as a phone!
 
andrewsteele said:
Been on the phone with T-Mobile for over an hour. I've been transferred 4 times. Each person can't find my order and they all tell me "Orders don't start with a letter" (Mine starts with an S)

I just want this resolved. Obviously if they can't find my order, it was never put through. I've had no charges or authorizations. All I've gotten are measly texts and recycled verbage from the Customer Service people.

I just want them to reinstate my Jump! eligibility so I can use it to get the phone in-store. How hard is that? It's obvious that they can see that I used my Jump! for SOMETHING on the 14th. They can see that I signed an EIP agreement for an iPhone 6. I'm so beyond annoyed at this whole situation and constantly getting the runaround. Every day that goes by, I get more and more annoyed.
Click to expand...

Did you JUMP? JUMP orders are located via a different system and a lot of Customer Service Representatives don't know how to access.

I JUMPed and my order number begins with S.

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Vanilla Ice said:
I'm going to end my night with this lovely picture of planes! Full of iPhones! Our phones are in one of those flights. I just know it

Image
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I'm hoping the one plane that's flying down to Ontario, California has a Six Plus 64 Space Grey with my name on it :D
 
Samuelmorgan said:
Tomorrow (Tuesday 9/23) is the day of the 22-30 people! I'm sure we will get an update/tracking number. UNITE!
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I really hope so! I was on the phone with customer service Saturday and today and the first told me my order was still expected between 9/22-9/30. Second lady also said there was a 7 day delay for processing my order since 9/15 (Ordered on 9/14).

I'm just hoping that pesky 'backordered' on myT-mobile changes to something else..
 
I have work tomorrow morning at 6:30 so goodnight MacRumors fam. I've been refreshing this page since Friday and my thumbs are starting to bend less and less. So talk to you all tomorrow and hopefully there's good news for us.
 
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