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T-Mobile.com preorder thread
- Thread starter utahman130
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My phone has finally been delivered to my mom job. I told her to go get my phone from her Co worker idc if he the officer of the law. So il have it when I get home. Its been a crazy experience. I really hope everyone get their phones and in the mean time get credit or if the phone they ordered is on back order have it updated free of charge. This is ridiculous how this whole matter been. My experience was really pleasant but it was okay I think he the end of the week everyone who ordered on the 13 should receive their phone
I wish. I am a High School Vice Principal, so a spur of the moment exit is kinda tough
Yeah! Mine is scheduled for tomorrow, I don't give a flying fig!
Where's my case? Oops, where's my phone? I'm so confused.
You had to make a contract right? or how do you plan on handling that situation with verizon. lol give me ideas!
So fu***ing Pi**ed
I ordered a Silver 16gb+ on 9/13. Has anyone received one? I've been told all kinds of conflicting stuff by customer service. I did get the 9/22 - 9/30 email.
I ordered 9/13 at 5:30pm
With JUMP!
Overnight delivery
CC not charged.
T-Mobile site says back ordered as of 09/14/2014 at 03:20:18 AM
I ordered a Silver 16gb+ on 9/13. Has anyone received one? I've been told all kinds of conflicting stuff by customer service. I did get the 9/22 - 9/30 email.
I ordered 9/13 at 5:30pm
With JUMP!
Overnight delivery
CC not charged.
T-Mobile site says back ordered as of 09/14/2014 at 03:20:18 AM
Buy it outright. $799 - $999 on the spot. You leave with your iPhone 6 Plus without a contract. Just put in your T-Mobile SIM and you are set!
I posted a copy of my Apple Store receipt here a few hundred pages back. Apple does T-Mobile EIP in the store (not sure about JUMP!). I paid $100 down and walked out with a 64GB 6 Plus this past Sunday.
And here is the 6 Plus in the SUPCASE I bought on Amazon for $19 shipped: https://www.flickr.com/photos/beyondthetech/sets/72157647884176656/
And here is the 6 Plus in the SUPCASE I bought on Amazon for $19 shipped: https://www.flickr.com/photos/beyondthetech/sets/72157647884176656/
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I placed a second order for 6+ 64gig Gold at a store this time about 1 1/2hr ago and it is also saying Being Processed and Pending shipping on the t-mobile status page and I'm getting order status feed on my t-mobile page, I also have a t-mobile upgrade on my credit card temporary section. I had none of this info during my first order, First order was 6+ 16gig SG. Lets see which one gets here first.
And you're sure its not financed through Barclays?
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I placed a second order for 6+ 64gig Gold at a store this time about 1 1/2hr ago and it is also saying Being Processed and Pending shipping on the t-mobile status page and I'm getting order status feed on my t-mobile page, I also have a t-mobile upgrade on my credit card temporary section. I had none of this info during my first order, First order was 6+ 16gig SG. Lets see which one gets here first.
Exactly the same phones I ordered lol. I guess it wouldn't be proof that my first order is messed up since I ordered a different phone the second time but I thought I might have a better shot getting the 64gb+ gold version than the 16gb+ SG!
Signed up to add to the thread.
Ordered 9/13 Online
6+ 64GB Space Grey (UNICORN PHONE, NOT SURE IF REAL)
JUMP customer
Emailed Executive team twice last week. Got text 9/22-9/30 delivery.
Coworker ordered a 6+ 128GB Gold and got his yesterday.
The 6+ 64GB Space Grey seems to be by far the hardest to get iPhone 6.
When I reiterated my concerns to the Executive team Sunday they issued me a credit for the overnight shipping.
My case sits empty. I have no other updates.
Ordered 9/13 Online
6+ 64GB Space Grey (UNICORN PHONE, NOT SURE IF REAL)
JUMP customer
Emailed Executive team twice last week. Got text 9/22-9/30 delivery.
Coworker ordered a 6+ 128GB Gold and got his yesterday.
The 6+ 64GB Space Grey seems to be by far the hardest to get iPhone 6.
When I reiterated my concerns to the Executive team Sunday they issued me a credit for the overnight shipping.
My case sits empty. I have no other updates.
One more thing, when I spoke to the Executive team on Sunday, they said they have two groups of people, "Priority Backorder" and regular "Backorder".
Those with priority are JUMP and got the text 9/22-9/30. Those people, like me, will get the phone once inventory comes in.
The others are at the back of the line and probably 6 weeks out.
Those with priority are JUMP and got the text 9/22-9/30. Those people, like me, will get the phone once inventory comes in.
The others are at the back of the line and probably 6 weeks out.
Hey everyone! Decided to open an account here after years of lurking lol and share my experience with t-mobile..
This is going to be long, so beware!
So on Saturday Sept. 20 around 1:30pm I went to the t-mobile store next to my neighborhood to do a Jump claim and upgrade from a 16gb 5s to 64gb+. I jumped when they first released the Jump program, meaning I can change my phone every 6 months. My 6 months went up about a month ago but I was waiting for Apple to release the iphone 6 so I waited. Saturday morning I dropped my phone and the screen shattered. I was so mad because now I had to pay the deductible as well! But whatever, so I head to the store, one of the sales associate starts doing my claim and then she gets an error saying that I've made to many claims in the past, and that I have to contact the insurance company because there's nothing they can do. Seriously?!?! I have never ever used my insurance, the only reason I have insurance is because it is included with Jump and I've never used it before!!!
So I go back home, called the insurance company, and they tell me everything is good on their end and that I should go back to the store and continue my Jump claim.
So I head back to the store, same error appearing on their screen preventing me to do a Jump claim. So I ask to speak to the manager, who was extremely nice and sweet! She was on the phone with Customer Care for almost 3 hours, the insurance company suggested to remove Jump from my account, and the manager got so mad basically told them how unethical they are for treating me like that, until they got it cleared, thank you Jesus!
But no.. This is not where it ends lol!
After almost 3 hours of the manager speaking on the phone with both Customer Care and execs of the insurance company, now it was t-mobile who apparently blocked me from getting a phone shipped and apparently I was only permitted to do a Jump switch with a phone in their in store inventory (they did not have neither the iphone 6 or the 6+). I was so frustrated that I just decided to go home and call different t-mobiles asking if they had the phone in store. Obviously they didn't. So Monday morning comes and I call the same store that helped me on Saturday and asked if they could maybe try doing it over the phone, the sales associate told me they are not supposed to do that but that he is going to try, while he is telling me all this, he also says I have to pay taxes based on the full price of the phone, so $175 deductible + $200 downpayment + taxes on full price. For me, being a college student working a part time job is too much money. Frustrated I thanked him for his time and hung up.
My dad then tells me that I could probably do it online, duh!!! Why didn't I think of this?!?!!?! So I go online and it says I am eligible for a Jump upgrade. I am not exactly sure if I did a regular upgrade or a Jump upgrade, but I only had to pay $177 including shipping.
I can finally say that I've ordered my iPhone!!!!! This morning my status changed from Being processed to Backordered. I'm very anxious to finally hold my Gold+ in my hands, but I guess after everything I had to do to ORDER the phone, I'm just happy that at least I know I'm gonna get it eventually! It says 1- 8 weeks... So now the waiting begings!!
Sorry for my english, english is my second language
This is going to be long, so beware!
So on Saturday Sept. 20 around 1:30pm I went to the t-mobile store next to my neighborhood to do a Jump claim and upgrade from a 16gb 5s to 64gb+. I jumped when they first released the Jump program, meaning I can change my phone every 6 months. My 6 months went up about a month ago but I was waiting for Apple to release the iphone 6 so I waited. Saturday morning I dropped my phone and the screen shattered. I was so mad because now I had to pay the deductible as well! But whatever, so I head to the store, one of the sales associate starts doing my claim and then she gets an error saying that I've made to many claims in the past, and that I have to contact the insurance company because there's nothing they can do. Seriously?!?! I have never ever used my insurance, the only reason I have insurance is because it is included with Jump and I've never used it before!!!
So I go back home, called the insurance company, and they tell me everything is good on their end and that I should go back to the store and continue my Jump claim.
So I head back to the store, same error appearing on their screen preventing me to do a Jump claim. So I ask to speak to the manager, who was extremely nice and sweet! She was on the phone with Customer Care for almost 3 hours, the insurance company suggested to remove Jump from my account, and the manager got so mad basically told them how unethical they are for treating me like that, until they got it cleared, thank you Jesus!
But no.. This is not where it ends lol!
After almost 3 hours of the manager speaking on the phone with both Customer Care and execs of the insurance company, now it was t-mobile who apparently blocked me from getting a phone shipped and apparently I was only permitted to do a Jump switch with a phone in their in store inventory (they did not have neither the iphone 6 or the 6+). I was so frustrated that I just decided to go home and call different t-mobiles asking if they had the phone in store. Obviously they didn't. So Monday morning comes and I call the same store that helped me on Saturday and asked if they could maybe try doing it over the phone, the sales associate told me they are not supposed to do that but that he is going to try, while he is telling me all this, he also says I have to pay taxes based on the full price of the phone, so $175 deductible + $200 downpayment + taxes on full price. For me, being a college student working a part time job is too much money. Frustrated I thanked him for his time and hung up.
My dad then tells me that I could probably do it online, duh!!! Why didn't I think of this?!?!!?! So I go online and it says I am eligible for a Jump upgrade. I am not exactly sure if I did a regular upgrade or a Jump upgrade, but I only had to pay $177 including shipping.
I can finally say that I've ordered my iPhone!!!!!
This morning my status changed from Being processed to Backordered. I'm very anxious to finally hold my Gold+ in my hands, but I guess after everything I had to do to ORDER the phone, I'm just happy that at least I know I'm gonna get it eventually! It says 1- 8 weeks... So now the waiting begings!!Sorry for my english, english is my second language
So ONLY Jump people are priority? Even if you ordered on the 12th your pretty much ****ed?
I'm sorry if this is a dumb question haha.. you switched to Verizon or you bought the phone there and still with tmo?
That's not exactly what they said. They said that some orders have priority and she verified that mine was in that category. I believe that if you received the text that it should ship 9/22-9/30 you fall into that category as well.
Not Barclaycard. I have a Barclaycard already for my MacBook, didn't sign it or use it. I had two Apple reps, one was teaching the other how to navigate through the T-Mobile POS system on her iPad to perform the upgrade and verify eligibility for EIP. I have no JUMP! available on my daughter's line, but T-Mobile allocates a certain dollar amount that each account can finance (think: credit limit) before a larger deposit is required, or is denied altogether. So, once it showed I was eligible, my out-the-door price went from $849 to $100.
