You: Hello, I'm very frustrated. On September 12th I reserved a phone in store. When I went in on the 19th the store informed me that they didn't take reservations and that I was too late.
You: They told me I could order in store and i would get priority because I had Jump! but today my phone just went into backorder status.
You: the order number is


Romelo G: I understand where you are coming from and I know that you are eager to get the iphone model. Let me check the order for you.
You: I feel as if I have been jerked all around in the last couple of weeks.
Romelo G: I know how you feel about it since there is a high demand for the iphone 6 models. The volume for the preorder online increased so it will be based on the order system since it is a first come first serve system.
You: So It was another lie
Romelo G: Kindly stay connected while I verify the info.
Romelo G: I have confirmed that your order is no longer in backorder status so it is being processed and you will get a notification thru email or text as soon as it ships. Then it will include the tracking info with the estimated delivery date.
You: So it will be shipping soon?
Romelo G: Yes, that is right however there is no specific date yet on the order form. Rest assured that your order is in progress and it is actively processed.
You: Is there an estimated time frame?
Romelo G: Honestly, for being processed status we can wait within a week. Since your shipping method is expedited the next day then once it ships you will get it within 24 hours from the shipping date.
You: Ok thank you for the help and getting my order fixed I appreciate it.
Told my story, didn't receive any credit but I do believe he pushed ahead the priority of my phone.