T-Mobile.com preorder thread

[Xerum]

The OnePlusOne is nice from what I've seen, but its from a new company with no track record yet so the jury is still out on a lot of aspects. Even nice, its most definitely no iPhone. If that's what you really want then go for it and enjoy, but are you actually letting your impatience drive you to a purchase that you won't truly be happy with? In 3 months when all this is over and anyone can get a plus by walking into a store, are you still going to be ok with your decision or will there be this nagging regret in the back of your mind?

Appreciate the unbiased viewpoint. Your points are super valid. I should probably say that I am currently without a fully functional phone since my Verizon contract ended 9/21/2014. I was originally told I would get my iPhone 6 Plus on launch day because I pre-ordered, then T-Mobile canceled my order (no fault of mine or my bank). After the ERT re-ordered for me on 9/24, I'm now estimated an 11/5 delivery almost two months after intial pre-order. Added to that, I'm moving out of state on 10/24... Hopefully you can at least understand my impatience and why I bought the OnePlus phone.

I'm in the exact same position as J2Funny, but time sensitive -- and I needed a phone 20 days ago. But as I've said, I haven't decided what to do with the 6 Plus pre-order. Is there a way I can forward a UPS package?? If that's the case, I can keep both the 6 Plus and my new Android phone.

 

[J2funny]

well one more follow up on this.. it looks like she was telling the truth, she re did my orders on 10/8 and shipped the phones within 3 hours! thats what i call great customer service! she did mention this was a completely different process she was doing for me since she was personally shipping them to me from where her company was located! and if i look up the status for the orders it says expected to ship on 11/19 or before nonetheless my unicorn is on the way!! can't wait!

Which phone did you order?

 

[Rainshine]

Order status

Across the board the 6+ will still take 1-6 weeks. Except for two varieties. the 6+ 128 in both SG and Gold. Now before you question this, I have talked to three different ERT's on the manor. They said that the two phones mentioned above will take 7-10 days. Guaranteed. This would be the time to change your order if you're going to do it.

 

[Ryxmd]

Across the board the 6+ will still take 1-6 weeks. Except for two varieties. the 6+ 128 in both SG and Gold. Now before you question this, I have talked to three different ERT's on the manor. They said that the two phones mentioned above will take 7-10 days. Guaranteed. This would be the time to change your order if you're going to do it.

So the 6+ 128gb in gold and space gray are easier to get? Can anyone confirm this?

 

[seh80]

Across the board the 6+ will still take 1-6 weeks. Except for two varieties. the 6+ 128 in both SG and Gold. Now before you question this, I have talked to three different ERT's on the manor. They said that the two phones mentioned above will take 7-10 days. Guaranteed. This would be the time to change your order if you're going to do it.

I heard the same. And my ERT ordered a sg plus 128 for me, because we think it will get here before the silver I ordered on sept 12th. This was her offer, not my request.

 

[thabeardedguy]

Does anybody know how to get a hold of the executive Jason or Jimmy I forgot his name it's one of those names lol

 

[LeRoy712]

Long time lurker. I ordered the infamous "unicorn 6+ 64GB SG" Sept 17th at a T-Mobile retail location. I signed everything I needed to. Used Jump and have had no movement or updates. Still says back ordered on the 18th. I emailed executiveresponse@t-mobile.com to figure out what is going on and I have gotten no response. I have talked to numerous entry level reps as well that seem to give me the same "up to 6 weeks BS". My question is how in the world are you guys getting thrugh to someone that seems to give a crap and getting months of credits. The best offer I was given for my wait was a $20 bill credit. If anyone can direct me in the right direction I would appreciate. I just want my damn phone.

 

[J2funny]

Long time lurker. I ordered the infamous "unicorn 6+ 64GB SG" Sept 17th at a T-Mobile retail location. I signed everything I needed to. Used Jump and have had no movement or updates. Still says back ordered on the 18th. I emailed executiveresponse@t-mobile.com to figure out what is going on and I have gotten no response. I have talked to numerous entry level reps as well that seem to give me the same "up to 6 weeks BS". My question is how in the world are you guys getting thrugh to someone that seems to give a crap and getting months of credits. The best offer I was given for my wait was a $20 bill credit. If anyone can direct me in the right direction I would appreciate. I just want my damn phone.

You ordered on the 17th. There are people are still waiting from the 12th. Everyone wants to get their phone too. And trying to ask for credit sounds greedy. It's not only T-Mobile's fault on why people aren't receiving their phones. There's a short supply on the 6 Pluses. So we all just have to "try" to wait calmly for it to arrive.

 

[Jayv1717]

Which phone did you order?

I have a regular 6 gold 64gb and a 6+ 64gb space gray.. I originally ordered on the 20th but was cancelled 3 times.. the last time 2 days ago which is when the ert rep decided to just send them from her office

 

[J2funny]

I have a regular 6 gold 64gb and a 6+ 64gb space gray.. I originally ordered on the 20th but was cancelled 3 times.. the last time 2 days ago which is when the ert rep decided to just send them from her office

Wth. You're lucky. I wish they would do that for me

 

[sammykeys]

Help please

can somone please Message me the phone number for the Tmobile Executive branch, or the number for any one there, I need to talk to someone urgently, and not sure how fast a response would be from email

thank you for your help

 

[Jayv1717]

Wth. You're lucky. I wish they would do that for me

Tell me about it.. at first I kept getting the same copy and paste responses everyone else is getting, but she had the phones there and talked to her team and they agreed! The order she placed 2 days ago is still going through.. the only thing is they'll be sent to her to replace the ones she sent me so I wouldn't have to wait anymore.. I also got $150 credit.. that's good and all but getting the phone is better.. lol by the way I'm shocked they haven't done this for someone in your situation!

 

[J2funny]

Tell me about it.. at first I kept getting the same copy and paste responses everyone else is getting, but she had the phones there and talked to her team and they agreed! The order she placed 2 days ago is still going through.. the only thing is they'll be sent to her to replace the ones she sent me so I wouldn't have to wait anymore.. I also got $150 credit.. that's good and all but getting the phone is better.. lol by the way I'm shocked they haven't done this for someone in your situation!

Shhhhiiiiiitttt. I wish. I would be the happiest person ever

 

[LeRoy712]

You ordered on the 17th. There are people are still waiting from the 12th. Everyone wants to get their phone too. And trying to ask for credit sounds greedy. It's not only T-Mobile's fault on why people aren't receiving their phones. There's a short supply on the 6 Pluses. So we all just have to "try" to wait calmly for it to arrive.

I have never asked for credit at all nor would I. I turned down the $20 credit they offered. I just find it interesting that people are getting months of their bill credited and out of 7 people I have talked too only one has really seemed concerned and offered a $20 credit. A big credit would be nice, but it is besides the point. I would be even more livid if I was in your shoes having to deal with the ordeal you are going through.

 

[DN7335]

I have never asked for credit at all nor would I. I turned down the $20 credit they offered. I just find it interesting that people are getting months of their bill credited and out of 7 people I have talked too only one has really seemed concerned and offered a $20 credit. A big credit would be nice, but it is besides the point. I would be even more livid if I was in your shoes having to deal with the ordeal you are going through.

I didn't have to jump through any hoops, for whatever reason. I emailed John Legere directly and I got a call back that very afternoon from the ERT. She offered the credit, which was equal to one month's bill. Super friendly, much better than AT&T would have done.

----------

Appreciate the unbiased viewpoint. Your points are super valid. I should probably say that I am currently without a fully functional phone since my Verizon contract ended 9/21/2014. I was originally told I would get my iPhone 6 Plus on launch day because I pre-ordered, then T-Mobile canceled my order (no fault of mine or my bank). After the ERT re-ordered for me on 9/24, I'm now estimated an 11/5 delivery almost two months after intial pre-order. Added to that, I'm moving out of state on 10/24... Hopefully you can at least understand my impatience and why I bought the OnePlus phone.

I'm in the exact same position as J2Funny, but time sensitive -- and I needed a phone 20 days ago. But as I've said, I haven't decided what to do with the 6 Plus pre-order. Is there a way I can forward a UPS package?? If that's the case, I can keep both the 6 Plus and my new Android phone.

Once you have a shipping label you can go to ups.com and change the delivery location. And I absolutely understand your frustration, especially with the cancelled order screw up...

 

[Souplos]

Oh if you order just a 6 you could end up having it shipped the next day. Worse case 4-7 days. Doesn't seem like there having nearly as much problems with the 6 as they have had with the 6 plus

So all this time I could have ordered a 6 and it would come that soon?? Even the SG 64? I was waiting every day for that message on their buying page to go away ("product on backorder, shipping soon"or something along these lines.) When selecting the 128 or 16 GB configuration, that message goes away, but for all 64GBs it shows up. Anybody with a regular 6 64GB online order from the past week or so who can verify this?

 

[abe7333]

Ordered on the 19 and still or says Oct 31. My 128 gb is sitting in the warehouse and the gold 64 gb backorder. They just won't ship it until both are available. All my excitement is gone. Damn its just a phone but the wait ia crazy.

 

[donafello]

iPhone 6+ 128GB Space Grey 7-10 day ship time

So I ordered a 6 iPhone 6+ 128GB Silver
9/19/14 12:00pm
It was been stuck on order procesing and ERT keep telling me it is backordered for up to 6 weeks.

I called today and the rep said that they just got updated shipping times. The phone I ordered is still showing up to 6 weeks backordered but the 128GB Space Grey model is shipping in 7-10 days. She said she supposed that Apple got a lot of orders for the 128gb Silver and are having a hard time catching up. I asked her if I could cancel my order for the 128GB silver and order the 128 SG model. She went ahead and canceled my order from the 19th and placed a new order for the 128GB Space Grey and said it will ship in 7-10 days. I had her check that ship time three times during the call and she kept confirming that was the case. Hopefully she is right. I'm also seeing others posting here that they were told the same thing today about the 7-10 day ship time on this model. So if you waiting for the 128 GB silver, you may want to consider calling and cancel to order the space grey. At least you know you when you will be getting it instead of the phatom up to 6 weeks timeframe.

 

[donafello]

iPhone 6+ 128GB Space Grey 7-10 day ship time

I heard the same. And my ERT ordered a sg plus 128 for me, because we think it will get here before the silver I ordered on sept 12th. This was her offer, not my request.

So I ordered a 6 iPhone 6+ 128GB Silver
9/19/14 12:00pm
It was been stuck on order procesing and ERT keep telling me it is backordered for up to 6 weeks.

I called today and the rep said that they just got updated shipping times. The phone I ordered is still showing up to 6 weeks backordered but the 128GB Space Grey model is shipping in 7-10 days. She said she supposed that Apple got a lot of orders for the 128gb Silver and are having a hard time catching up. I asked her if I could cancel my order for the 128GB silver and order the 128 SG model. She went ahead and canceled my order from the 19th and placed a new order for the 128GB Space Grey and said it will ship in 7-10 days. I had her check that ship time three times during the call and she kept confirming that was the case. Hopefully she is right. I'm also seeing others posting here that they were told the same thing today about the 7-10 day ship time on this model. So if you waiting for the 128 GB silver, you may want to consider calling and cancel to order the space grey. At least you know you when you will be getting it instead of the phatom up to 6 weeks timeframe.

 

[Rainshine]

so the 6+ 128gb in gold and space gray are easier to get? Can anyone confirm this?

yes!!!!!!!!

 

[Crushomc]

Hey everyone. Here's my stats:
Ordered: 9/21 6 plus 64gb SG
Status: no charge estimated ship date by 11/02

Just called customer service to ask about the 128 gb SG+. The rep said she was showing about a two week ship time, but that the 64gb+ had just changed in status to two weeks as well, so I elected to wait. This was not a manager or member of the ERT, so take the info how you will.
Hopefully we'll be getting some action soon!

 

[Ryxmd]

Hey everyone. Here's my stats:
Ordered: 9/21 6 plus 64gb SG
Status: no charge estimated ship date by 11/02

Just called customer service to ask about the 128 gb SG+. The rep said she was showing about a two week ship time, but that the 64gb+ had just changed in status to two weeks as well, so I elected to wait. This was not a manager or member of the ERT, so take the info how you will.
Hopefully we'll be getting some action soon!

Some good news I guess. Can anyone confirm this with an ERT?

 

[bigcstyle1]

Well I received my phone yesterday 6+ SG 16GB still trying to get use to it coming from the Note 3......I keep tapping the lower right hand corner to go back......lol

It took exactly 3 weeks for me to get my phone.......

If you haven't received your phone I really recommend you email John and stay on them about it....... My first order was canceled and my second order was showing cancelled called the executive and she straighten it out for me and got my phone

 

[J2funny]

So I ordered a 6 iPhone 6+ 128GB Silver
9/19/14 12:00pm
It was been stuck on order procesing and ERT keep telling me it is backordered for up to 6 weeks.

I called today and the rep said that they just got updated shipping times. The phone I ordered is still showing up to 6 weeks backordered but the 128GB Space Grey model is shipping in 7-10 days. She said she supposed that Apple got a lot of orders for the 128gb Silver and are having a hard time catching up. I asked her if I could cancel my order for the 128GB silver and order the 128 SG model. She went ahead and canceled my order from the 19th and placed a new order for the 128GB Space Grey and said it will ship in 7-10 days. I had her check that ship time three times during the call and she kept confirming that was the case. Hopefully she is right. I'm also seeing others posting here that they were told the same thing today about the 7-10 day ship time on this model. So if you waiting for the 128 GB silver, you may want to consider calling and cancel to order the space grey. At least you know you when you will be getting it instead of the phatom up to 6 weeks timeframe.

I called and she told me the same thing. So I might do that

 

[jaytt]

I was supposed to have someone from ERT to give me a follow-up but no one call. I mean if you say you would do something, honor it.