Awesome! Now I can’t even try on my own. I was getting errors in the app. Now it says TMO has locked my account. Call or wait 24 hours for the account to unlock.
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Carrier T-Mobile iPhone 16/Plus/Pro/Pro Max US Pre-Orders, Orders, and Delivery Status Thread (2024)
- Thread starter thecautioners
- Start date
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Can you access TMO from a computer browser ?
That's what I used for my wife's Go5G upgrade.
TMO webpage loaded 3 minutes BEFORE 5 am which was shocking because the Apple webpage opened up 5 minutes after 5 am.
My T-Mobile online account is now locked. So I can’t log into my account to try to place an order. This is a s**t show!
You should go into a TMO store and have them place the order.
I used to do that years ago when I was younger - line up on launch morning...
Hey Guys - I too was stuck at the last step of payment not going through on the App or Computer (Since 7AM). I finally disabled NextDNS on the phone and turned off wifi. BAM! it went through instantly with apple pay. Not sure if it was pure luck but thought I would offer it to anyone utilizing another DNS provider from normal.
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I was shocked that was able to order 2x Pro Max 256GB phones in five minutes via my laptop. I have a business account and just did a plain ole EIP with no rebate hoping that T-Mobile would be less likely to crap out on me. lol.
What?! That explains why it was telling me I was ineligible at checkout. That’s insane.
Is your current phone paid off enough to be eligible for upgrade? I had to make a small extra payment about a month ago to ensure that I'd be at 50% paid on my phone ahead of today. The other two phones we upgrade last year haven't hit that mark yet, but since I made that one extra payment, mine has been showing as upgrade eligible. Wonder if that's the hitch.
I would try giving them a call. The website was having all sorts of issues. But the rep. was able to do it for me.
Cancelled my black 16 PM for October 5-10. Reordered for the natural Ti and it will be here the 20th. Apple must have been lite on black units. This will be my first non- black iPhone.
I'm on the phone and they are telling me since I upgraded prior to 12/7/23 (to iPhone 15) I have to upgrade via Jump (which means I get this phone paid off, but I lose out on the promotion so pay $40+) then I can use the yearly upgrade after that (after 6 months of payments).
Which I'm having trouble understanding considering I have the yearly upgrade active on the account already and has been since December of last year.
Yeah, that's what they told me. This is the opposite of what I was told just a few days ago, both via chat, and over the phone. And I don't understand why or what the actual issue is.
I would like to leave some advice here for those having issues.... I learned from a colleague that T-Mobile Help on X is much more helpful. I have been doing pre-orders through them for the last 5 years and let me tell you, always a breeze. Of course, some delay in the responses - but solid work. Now, I use them for everything!
This morning I needed to upgrade 2 phones. So, surprisingly, I was able to pre-order at 7:55 AM from the T-Mobile Web and Another one through X. Both phones were charged, and in "Processing" Status.
This morning I needed to upgrade 2 phones. So, surprisingly, I was able to pre-order at 7:55 AM from the T-Mobile Web and Another one through X. Both phones were charged, and in "Processing" Status.
Sounds like I got screwed over by upgrading just prior to them getting rid of iPhone Forever. Had I updated after that came out I'd have been eligible for the yearly upgrade now.
Yeah, I'm just confused by all of this, and all of the different answers and explanations that contradict each other, from the tmobile reps.
That happened to me too. I was already on the phone with customer service though and after being on the phone with a representative and their supervisor for an hour they told me that they could not send me a confirmation email but assured me that my order went through. I didn’t believe them so I did some digging around for an old email for additional help and then went back into the app and was able to successfully placed an order inside of two minutes. It was all rather silly.
Yeah, I had to do the same. $45 payment brought me to the halfway mark, just like last year. It’s weird, though that they don’t really make this well known, I don’t think anyway, so you don’t know until you try to do it and can’t and then you have to hope that you get a rep that knows to tell you to do that. I made that payment a few days ago and then checked in again last night to make sure it actually went to what it should have went toward.
As I understand it, they changed the terms around bill credits this year. If you pay off the phone early you forfeit the remainder of the credit. However, if chose the T-Mobile carrier trade in when buying through Apple, it says the phone will be unlocked. I don’t know if that applies to buying it straight from T-Mobile (I’m pretty sure they used to lock it during the financing period).So how does the trade-in work for Tmobile and these "Go5G Next/Go5G Plus" (for the 55 versions) plans? We just send them in, or drop them off at a Tmobile store after the new phone arrives? Asking because I've also never upgraded through TMobile before...
Also - I just tried to sign in on TMobile's website and got an errorBodes well for tomorrow morning...
That sounds like it might not work for you since you need more than 2 weeks to trade in. Good luck! Personally I’d try to do private/Swappa/fb marketplace sale to avoid the whole trade in credit complexity.
Talked to someone on X too. Sounds like if you upgraded after 12/7 of last year you can do the yearly upgrade now. If not, you have to wait until you're able to upgrade again. Guess this is because you'd technically still be on the iPhone forever program (if you got it with the 13). This aligns with how the website is treating the upgrade so I'm inclined to believe that despite what I was told by other reps.
In my case I can technically upgrade now via jump, but then I have to pay $42 a month. So just gonna wait until next year. I'll have own the phone by then so I can trade it in and get promo for the upgrade. Then I yearly kicks in automatically and then I can upgrade once a year after 50% is paid off
I was never on the iPhone forever plan. I just upgraded via the regular Jump equipment upgrade installment plan last September when the iPhone 15 Pro Max came out. I since then have paid off 13 months of the 24 month installment. But they won't let me upgrade.
This happened to me last night! So annoying. You need to be connected to their technical team and they can reset your account by connecting it to a different email address.
Check the fine print. Usually the date that matters is when you SEND the device, not when they RECEIVE it.