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T-Mobile: iPhone 6S/6S Plus Pre-Order Thread:

frumpy16 said:
To be fair, those are routine daily flights. On certain days they may be carrying apple products. I'm sure you knew that but I remember people here when we were tracking Apple Watch orders thinking they were like charter flights.
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yeah the probability is quite high though that right now they're mostly consisting of phones though is what I meant .And from last year lots of people DID get orders shipped and all that associated with when lots of those planes were arriving. so if you're bored you can watch and hope you get an update etc.
 
jjr3211 said:
Well the rep told me that would not lose my place in line but after all the calls and being promised that i would be getting called back and so on I am really not holding my breath.
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Are you a JUMP! or JUMP! on Demand customer? If so, your orders do supersede all standard preorders.
 
Ashf0rd said:
How am I being screwed specifically? Because last year I waited for hours and hours just to try and order the phones from their buggy site. Took some effort just to get the devices to arrive 2 weeks after release date, despite me being a jump customer and attempting to order it from the moment it was midnight... Well, nobody could order it at midnight because their systems were down. That meant I had to order it around 14 hours or so after it was supposed to come out. Meanwhile non-JUMP! and JUMP! customers had been placing their orders for 3 hours or so before I could get to do mine... All because of a stupid bug that T-mobile didn't even tell us about. Everyone in last year's thread had to assume it was a technical issue because T-Mobile was staying quiet.

What about this year? Waited at midnight again. Tried and failed to pre-order two iPhones for around 3 hours on the JUMP! site until I finally gave up because NOBODY knew what the issue was and why the JUMP! interface was broken on the site. Yet again, I check the regular upgrade option and the iPhones are there. The bug was only fixed on Tuesday night so that's when I had to order my phones.

So do the math, I had to wait 2 weeks for one of my phones because T-Mobile's bug wouldn't let me order it until 3 hours later... This year I had to wait 4 days to order because of a stupid T-Mobile bug that NOBODY could help me with... How long will I be waiting for my phone this year? Nobody on any of their help lines could help me out.

Now the site says both of my phones are 'expected' to ship for release date. I don't buy it. That's what we were all told last year and it ended up being a very different story.

That's a brief explanation as to why I'm being screwed.
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They actually disabled the upgrade feature and made it call in only until like 9am or 12. Pretty sure the information on that was on their site/email. Even if it wasn't it was all over their Twitter/posts here.

Last year was super messy and T-Mobile was at fault. But not warning you because of a "bug" T-Mobile probably didn't even know until they found out about it? It's not like they knew it was there and purposely left it there?

I am not sure why you didn't just opt to order/upgrade over the phone?
 
Yep , Both my RG 6s and Silver 6s+ both are good for the 24th. At least this is a better process than my 6+ order where I learned I was getting it on launch via a ups mychoice message.
 
"I suspect no one cares too much about the specifics of what you went through 12 months ago."

My point exactly, the problem is that T-Mobile doesn't care either. That's bad customer treatment.

rohitp said:
Definition of First World Problems o_O
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Correct. A clear indication on their site and some assurances would have kept me happy.

iKor said:
They actually disabled the upgrade feature and made it call in only until like 9am or 12. Pretty sure the information on that was on their site/email. Even if it wasn't it was all over their Twitter/posts here.

Last year was super messy and T-Mobile was at fault. But not warning you because of a "bug" T-Mobile probably didn't even know until they found out about it? It's not like they knew it was there and purposely left it there?

I am not sure why you didn't just opt to order/upgrade over the phone?
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Right, I think that was the case for non-JUMP orders. I remember checking in the morning and seeing the non-JUMP upgrade site had all 6s and Plus models listed. If there was some information about that on the site I must have missed it, my impression was that ordering via phone was just another option instead of a necessity.

My problem was that the JUMP! interface only displayed tablets. I and several others posted about it on the t-mobile forums and attempted to live chat with the team a couple days before pre-order time. Apparently the chat team were told the bug would be fixed on September 18th (today). I put that information down as a guesstimate from the chat team. Posts about this bug have existed on the tmo forums since June and t-mobile employees have been posting on those threads trying to resolve the problem ever since.

Again, I don't care if the devices arrive in October. I just want better customer support.

we6TTYQ.png
 
phpmaven said:
Did you the email with the EIP agreement? If you ordered during the first hour of the launch and never got a follow up email, your order is probably not entered and never will be regardless of what they tell you. That what happened to me and quite a few others.
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Well, I got an e-mail confirmation and also was able to sign the EIP. There was a bit of a mix up since I asked to be put on JoD, but instead was put on the regular Jump. They ended up keeping my original order and giving me a discount on the phone itself to make up for it, but I dunno if that messed anything up.
 
manders09 said:
yeah the probability is quite high though that right now they're mostly consisting of phones though is what I meant .And from last year lots of people DID get orders shipped and all that associated with when lots of those planes were arriving. so if you're bored you can watch and hope you get an update etc.
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Right. Wrap up in that snuggie with some popcorn and Coke and just watch those birds travel over the seas! ;)
 
frumpy16 said:
Right. Wrap up in that snuggie with some popcorn and Coke and just watch those birds travel over the seas! ;)
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hahah thats my quality evening entertainment how did you know, cept I should opt for ben & jerrys. :p Watch everyone else get their phones. I'll live vicariously thru u.

I don't mind the wait if it was said up front look no way are you bitches getting any rose golds for 3 wks after the 25th. I'd be like aight, cool. But not when it was lined up for everything being out the 25th, tmo saying nothing would be wrong. It's just a disappointment. I'd hope things actually come out when they say they are for everyone who did **** right. Does it take away from enjoying the phone, no I love apple products. I just wish they'd stop pissing around with the lack of quantity or not telling carriers what's really going on. Esp when last year wasn't a stellar experience either. I must love abuse, ordering iphones with tmo is like 50 shades of ********. lol
 
manders09 said:
hahah thats my quality evening entertainment how did you know, cept I should opt for ben & jerrys. :p Watch everyone else get their phones. I'll live vicariously thru u.

I don't mind the wait if it was said up front look no way are you bitches getting any rose golds for 3 wks after the 25th. I'd be like aight, cool. But not when it was lined up for everything being out the 25th, tmo saying nothing would be wrong. It's just a disappointment. I'd hope things actually come out when they say they are for everyone who did **** right. Does it take away from enjoying the phone, no I love apple products. I just wish they'd stop pissing around with the lack of quantity or not telling carriers what's really going on. Esp when last year wasn't a stellar experience either. I must love abuse, ordering iphones with tmo is like 50 shades of ********. lol
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I'm gonna recommend you switch to decaf...
 
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Reactions: Bryan Bowler and BeyondtheTech
Order Number: S00603XXXX

Item: Apple iPhone 6s Plus - Space Gray - 128GB
Status: Expected to ship by 9/24/2015
 
So... I've been doing some code editing on their Order Status webpage - Could be useful in the future as they start printing labels, and maybe they'll be behind on telling tracking #s.

Before - No Tracking link
After - Tracking Link (after changing "hide" to "show" :)
 

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Guys I'm so dumb, I was checking my order number, and nothing would ever show, told me to check back in 24-72 hours. So I tried today, and I added the S to my order number, and boom expected to ship by 9/24!!!
 
manders09 said:
lol There have been people doom&glooming and bitching who have actual ship-dates and yet you're attacking me for joking with someone who was being friendly with me. Oh, not to mention the 40+ pages of people who can't read their contracts properly bitching about monthly payments...but Nah I'm the real ******* because I HOPE those of us who have RG phones get word by the 20th- BTW I STILL haven't even called customer service since I ordered unlike those of you who call them 2000 times a day. lolokay.jpg.

Let's not forget all the helpful info/email addresses/numbers/websites I have passed onto others this entire thread that didn't benefit me any, but nope I'm the real dick. You're a trip.
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Yeah...decaf...
 
tommysm said:
Guys I'm so dumb, I was checking my order number, and nothing would ever show, told me to check back in 24-72 hours. So I tried today, and I added the S to my order number, and boom expected to ship by 9/24!!!
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where do you see ship by 9.24 ??
 
Jessem1133 said:
Yeah...decaf...
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How does what I write offend you...in any way.. Like I don't get it. I haven't even been ****** to anyone on purpose.

Basically, what I gather is you want to be a ******** randomly.... lol But I'm a pretty nice person; so you're missing out on some quality friendship bracelets.
 
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manders09 said:
How does what I write offend you...in any way.. Like I don't get it. I haven't even been ****** to anyone on purpose.

Basically, what I gather is you want to be a ******** randomly.... lol But I'm a pretty nice person; so you're missing out on some quality friendship bracelets.
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Wait, I didn't know friendship bracelets were involved. Sign me up. ;)
 
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