T-Mobile iPhone Users Seeing Frequent Random Restarts and Blue Screens

arthurrw said:
This has been happening to me all day! My sister and I are on a tmobile plan and her phone started acting up first and them mine did later in the day. she has the 5c running 8.3 and i have the 5s running 8.3. After calling apple their solution was to do factory resets and restore from backups. But mine still blue screen a little while later!
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In Japan - started last night. Disabled Background App Refresh and it hasn't happened for past 3 hours. Phone calls getting dropped since past two weeks. Phone is from Apple Store but service is T-Mobile
 
If this is happening on multiple carriers then it must be some iOS bug. iOS 8 has to be the least optimized one Apple has ever shipped. I can't wait for the stability of iOS 9.

I was in the gym a couple of days ago and my 6 Plus turned blue while listening to music and just restarted out of nowhere. I didn't think anything of it and just chalked it up to yet another of the performance issues of the 6 Plus. Just saw this article now and apparently it's not an isolated incident. It hasn't happened since though (I always have Wi-Fi calling on).
 
It's not only t-mobile phones, mine restarts very often as well and I live in Sweden. IPhone 6 with 128GB.
I have a feeLing it's the keyboard thing. Many times when I'm in iMessage the keyboard don't show up and the phone restarts. Or I have to kill the program to be able to use it again.
 
I guess my only question is why does any Apple device default to a "blue screen" after a fault of any sort?

I actually saw a multi-language grey dialog on my oldest Mac when it experienced a temporary hardware fault last week. But it was not blue and it restarted after a lengthy memory check.

Rocketman
 
This is not affecting everyone. I have WiFi calling enabled and use it quite a bit, 8.3 and the carrier update as well and I don't have these issues, my housemates are on iPhones 6 and a 6 Plus (the 6 Plus is on Verizon) and the other T-Mo iPhones are a 5s and two 5C's so 6 total none of us are experiencing this issue thankfully (knock on wood) :)

Not quite sure what this could be. Good luck to those who are having issues hopefully it gets resolved soon.
 
Funny; was just considering dropping AT&T for T-Mobile's new unlimited family LTE data, talk and text plan. Going to have to hold off now.
 
I read somewhere else that some users fixed the problem by disabling voice over LTE or LTE altogether... Dunno if it helps
 
This not a T-Mobile only issue.

I am on AT&T w/a 64gb iPhone 6. I had the blue screen and restart 4 times. However, this only happened after I installed iOS 9 B1.
 
rambotron said:
Unlikely to be a T-Mobile thing. If you are having to problem then try this.

Go to Privacy under Settings.
Find your way to Diagnostics and Usage Data.
If the top entries are a string of numbers and not letters then it shows a kernal panic of some sort.

I would advise restoring the device and setting up as new and if the issue persists to speak to Apple directly, rather than the network as they would most likely send you there anyway.
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Unlikely to be a T-Mobile thing? Then how do you explain the fact that only T-Mobile phones or sims are having this issue?
 
I think my 6+ did have a panic earlier yesterday afternoon. I got a bunch of numbers in the error and it says panic. I don't remember a blue screen, but when I came back, I noticed my phone asked me to manually log in since Touch ID needs people to log in off a fresh boot. Is it time to call Apple or just wait?
 
nviz22 said:
I think my 6+ did have a panic earlier yesterday afternoon. I got a bunch of numbers in the error and it says panic. I don't remember a blue screen, but when I came back, I noticed my phone asked me to manually log in since Touch ID needs people to log in off a fresh boot. Is it time to call Apple or just wait?
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Call Apple for what? Clearly this is a new, random, software issue. Especially since nobody had a problem before several days ago. Please don't go swapping phones and calling Apple. It would be a waste of time and resources.
 
This was happening to me throughout the day yesterday. General > Carrier showed T-Mobile 19.2 before I went to bed last night. Woke up this morning, and the Carrier changed to T-Mobile 19.6. No blue screens or random restarts using either/both airplane mode and wi-fi calling. So far so good, fingers crossed.
 
Col4bin said:
Funny; was just considering dropping AT&T for T-Mobile's new unlimited family LTE data, talk and text plan. Going to have to hold off now.
Click to expand...

Maybe you missed the comments from all the people on here who have iPhones and are on AT&T and Verizon.
 
Rocketman said:
I guess my only question is why does any Apple device default to a "blue screen" after a fault of any sort?

I actually saw a multi-language grey dialog on my oldest Mac when it experienced a temporary hardware fault last week. But it was not blue and it restarted after a lengthy memory check.

Rocketman
Click to expand...
That is called a Kernel Panic... been around since the dawn of OS X...
 
No problems here. T-mobile + 16GB iPhone 5S. I'm on a pre-pay plan and my iPhone is unlocked, does that make a difference?
 
It's been happening to me since yesterday morning. iPhone 5s. I have done multiple hard resets, booted into Recovery Mode, and then reset, and have Reset All Settings, not a factory restore though. So far I haven't had a restart since last night.

Edit: I too am on T-Mobile
 
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I noticed 2 restarts yesterday on my iPhone 5c 16 GB running iOS 8.3 (12F70) on T-Mobile. Also literally as I was typing this a carrier update popped up on my phone, hopefully it's a fix?
 
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