What am I missing here? I switched from ATT because T-mob has better world roaming and world data for travel. The US coverage stinks compared to ATT. As for the "unlimited" data, it becomes largely unusable in the most unpredictable ways. I don't stream videos, so I'm not a "big" user.
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T-Mobile to Pay $48 Million For Lack of Transparency About Throttling Data-Heavy Users on Unlimited Plans
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More clarity in plans and more sticking to the spirit of what is said is important. I mean, if you say unlimited, it should be unlimited, not unlimited with fine print. I don't think what T-Mobile does with its network is unreasonable, but it has to be clearly explained. T-Mobile doesn't automatically throttle you after some amount of usage (as AT&T was doing with their old "unlimited" plans), the slower speeds can happen if there is network congestion after you have passed the watermark (over 20GB a month that is way more than what AT&T was giving with their "unlimited" plan). For me, although I rarely use it, the real bummer with the latest plans is the slow tether speed and slow video downloads. I'll hang to my current 10GB plan for as long as I can. Although I understand why they are doing what they are doing.
You see, I find the opposite to be true where I go in the U.S., T-Mobile's coverage works virtually everywhere, even where AT&T's doesn't. I have AT&T through my work and my wife has T-Mobile and whenever we are on a road trip she almost always has coverage.
[doublepost=1476894546][/doublepost]I am not sure how T-Mobile hasn't been clear, in the past they have stated something to the effect:
If you are in the top 3% of data users, your speed will be throttled ONLY when there is heavy network congestion on the cell tower you are connected to and the throttling will cease once the network congestion is eased.
Not very hard to understand that if I use a lot of data and I am on a cell tower that is over congested, I will be the first to be throttled in order to protect the network. Seems perfectly reasonable.
So people on an unlimited plan get 4gb more data and they get 20% off an accessory that has a 300% profit margin. This is the wonderful government at work! It's moronic to think you can use your phone as a home hotspot, stream netflix 24x7 and think your unlimited is not going to get capped at some point. Those are the people getting throttled and they should be. The FCC just rewarded people that are gaming the system and screwing up the network for the people that don't take advantage.
Good settlement with FCC today. @TMobile believes more info is best for customers. #themoreyouknowhttps://t.co/XFY6dHPfN6 - John Legere (@JohnLegere) October 19, 2016
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Well, clearly they didn't always believe that or they wouldn't be looking down the barrel of a 48M fine.
While on one hand, I appreciate the things T-Mo has done to shake up the wireless industry in the U.S., I still feel like Legere is only slightly less sleazy than his counterparts at AT&T, Verizon, and Sprint.
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Well, clearly they didn't always believe that or they wouldn't be looking down the barrel of a 48M fine.
While on one hand, I appreciate the things T-Mo has done to shake up the wireless industry in the U.S., I still feel like Legere is only slightly less sleazy than his counterparts at AT&T, Verizon, and Sprint.
Verizon doesn't throttle LTE users. They only throttle for the heaviest users on a congested 3G tower, and then only during the congestion as necessary to give everyone a fair share. Then the throttling stops. It was never like the permanent throttling that AT&T used to do.
Or are you guys talking about something else, like Verizon kicking off legacy cheap unlimited plan users going over 100GB a month? (I have that plan, but never get near to using that much, since I also have cable.) That plan is no longer offered, of course.
T-Mobile has attained the same cult status that Apple had in the early 2000's. Even when they screw up, their loyal acolytes come in and praise them for it. It's getting to the point where being a T-Mobile subscriber is akin to owning a hybrid or electric car back in 2010... you do it because of what it says about you, not because it actually matters or it's a good product.
This guy reminds me of Steve jobs.. he is so full of crap but has managed to convince a lot of people that he is their savior.
His tweet is beyond insulting.
His tweet is beyond insulting.
I used Apple products back in the early 2000's for their quality, not because of what it said about me.
Using Apple of today would have been a better example, than the Apple from 15 years ago.
Exactly. Other companies offer unlimited data or other products and there is no fine print, you are not told about exceptions, your just screwed. We have people in this world, as some of the previous post's show, that dont want to do their due diligence as a consumer. "Wow, I can lease a brand new Toyota for $189 a month" Sure but its also $2000 due at signing, license title and taxes not include. Its your responsibility as a consumer to , oh, I dont know, read what your signing!!!! These things were not hidden or buried. Every ad I saw for T-Mobile unlimited stated the terms very clearly. People want to sit back on their a$$, see a commercial that says UNLIMITED DATA, and waltz into a store, sign a contract they didnt bother to read, not ask a single question, then complain after the fact.
Waaaaa, bait and switch. Waaaa, they said I had unlimited and when I used over 500Gb of data they throttled me.But your contract clearly states that would happen. Meh, what, you expect me to have read that? No one reads those!!!! YOU should have made sure I knew.....somehow. How about you post to my timeline on Facebook. How am I supposed to know I've used 500Gb? Could have Skyped me. WTF.
You would think this story was about T-Mobile not informing people of their policy. Sadly thats not what we have. In todays world your now in trouble because you didnt tell people loud enough, and for long enough. But we told people our policy, they even signed a contract!!!! No, no no, T-Mobile. Thats just not good enough. You cant just tell people what your policy is........ You have to REALLY tell them.
You have to tell people your policy, put it on the front page of contract, at the top, make them initial next to it, and record them them repeating policy back to you. Otherwise its your fault, they didnt know, you ripped them off.
Does this include throttling specific cell sites? I got throttled for streaming at the cell site at my work (where my phone wouldn't even function) for streaming audio and downloading audiobooks. But it works everywhere else. I called and t-mobile rep told me that they throttled just the one cell site based on usage. That it would reset after a month and I should be fine and to watch my usage on that site.
Wow, what a great benefit to those harmed: 4GB of extra data on an already "Unlimited" plan... for one whole month. Plus 20% off an accessory in a Tmobile store that likely has greater than a 20% markup in price which means you'll still be paying more than you could find online.
It was always clear to me that my unlimited data wasn't unlimited full LTE speed. WTF would T-Mobile offer data stash rollover and different tiers of additional data to buy if everyone was getting unlimited full speed data? Rewarding people for not reading large print and being completely clueless and illogical.
If it's not unlimited don't advertise it as unlimited. T-Mobile also throttles all video traffic down to 480p on their "unlimited" plan unless you buy a "24 hour HD pass" for 3 dollars. It's malpractice what they're doing. How much are you being paid to kiss their ass and whine about people's legitimate grievances?
They don't have too, they will just yank your unlimited plan from under you (read: no upgrades on those plans). That should be where the FCC should punish Verizon. Apparently, their definition of grandfathered means something different from every other mobile operator.
How is it not unlimited when you are not completely cut off or charged for overages like other carriers do? Just because you want unlimited full speed without paying extra for it like everyone else doesn't change the meaning of unlimited data access. T-Mobile's terms have always been well spelled out every time they talk about the data plans so I hate to see them get punished because so many people are too lazy to ****ing read and won't take personal responsibility for their laziness. I get along just fine with my T-Mobile plan and all the advantages it provides, like wifi calling, works great in europe and I still have data when I don't have wifi, etc.
I actually am on At&t so Im not being paid a dime. Yes T-Mobile does that stuff you mention. You know what else they do? They clearly tell you before they do it. So where is the malpractice exactly. Here's a news flash for you, Patriots would actually be appalled by "The Patriot Act"
Oh, and the new and improved "Freedom Act" is about taking away our freedoms not giving us more. Its called advertising, its a pretty big industry in case you dont know. People offer things like "A Brand new name brand 50 inch High def tv" What "name brand" you think that will be? Try TCL or maybe Insignia. Ever here this on tv, We have the best deals on product A!!!!!!
If you go there and buy something.........you might not get the best deal. Guess what, your not getting scammed. Its up to YOU to make sure your getting the best deal. Im not kissing T-Mobiles ass, Im not sticking up for them. Im calling out morons (no offense) for not being aware of the terms that THEY AGREED TO, in a purchase they chose to make.
If you fall into that category, dont get mad at me. I saw Judge Judy tell someone once, "The courts are not here to adjudicate away stupidity" If someone makes a stupid decision its not always the courts job to make them whole and its not something you can recover damages on. Ie......its on you, own it. You made a mistake, you didnt understand what you bought. Lesson learned, not sue the world.
Which is why I hate marketing and politics. They render words completely useless.
If I was made of money, I'd mail a dictionary to every law school in the country and insist they include it in their curriculum.
He played you. That's exactly how he wanted you to respond.
Read up on who he was before this job. He's a suit like any other CEO. This is simply a performance he puts on as it has helped T-Mobile get new customers.
Yep. Just a bunch of whiny what-do-you-mean-I-shoulda-read-the-fine-print whiners.
People need to take some personal responsibility and quit making their ignorance and lack of common sense someone else's fault.
Before the ad hominems start, I'm not a TMO customer and haven't been since 2005. Nothing wrong with them, I just have better service from AT&T where I need service.
The idea of labeling this "unlimited" data is insulting. What they are doing is the equivalent of you buying a car, and you can drive it wherever you want as fast as it can go in "unlimited fashion". BUT, after 1000 miles per month, the car will be throttled to 10mph. You can still take it on a road trip and drive it as much as you want from New York to California, but good luck doing so.