I've been with T-Mo since forever, in part because I like it that the parent company is not US based and in part because the customer service has always been miles better than the competition (I have had AT&T and Sprint and people close to me have those, and also Verizon, so I have a decent sample size), and in part because for whatever reason my life has not put me in places T-Mo or T-Mo roaming didn't work for me over those years (I live in a big east coast city). I even suffered through the years with no iPhone just because I liked the customer experience so much. Now I postpay a plan with like 5 lines on it (a kid, a wife, a mom, and two for me) and am mathematically certain I am getting by far the best deal for what I need from a carrier with the SimpleChoice plan terms -- and we're all rocking iPhones in the same big city to be sure. I have had some issues with both customer service and coverage in the last couple of years, but in town my iPhone is blazing fast over 4G LTE and now it will shortly be wideband, so there's that. I can't even picture it being faster, it's equivalent to the fast wifi at my company. And it works underground and in my office building pretty good too, at least as well as my colleagues' phones do.
So this sounds like a testimonial, but in fact everything Legere has done with uncarrier stuff has been to my definite financial and lifestyle advantage. I drive a lot and stream hours of music in my car off the books with the free music streaming service. I travel internationally a lot and love the free data roaming in Europe and Latin America. I can always get a human being in 10 minutes or less with a problem. The website billing and account pages are transparent and easy for me to figure out even with all those lines. I call and tweak my plan regularly based on usage patterns of the various lines. I use my phone for a hotspot all over town and when traveling and it's been pretty flawless and reasonably snappy, and means I don't have to have data plans on my tablet or laptop.
So far, I can't see why Verizon and AT&T aren't in fact pooping in their pants, as Legere says. He's kind of a jerk and he tries a little too hard to be hip in press events, but I'm starting to buy into the argument that he is pretty damn smart.
So yeah, this is something I'll use and appreciate and thanks T-Mobile.