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Tap-to-click issues on B9 and 10 (and now Monterey release)
- Thread starter Cozmosis
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Seems somewhat unlikely, since hardware that previously had good tap to click functionality (e.g. my 2017 13" MBP) suddenly began showing these issues with Monterey. The common denominator here is software.
Yup, complete joke.
Update on my case with Apple....
After sending back the faulty replacement they have offered 1) a repair to my existing laptop or 2) to arrange another replacement. I have refused option 1 as I have point blank told them that this laptop has been faulty since day one and I have been playing ball with the support process, jumping through hoops, testing, waiting for update etc etc so am not accepting a repair when really I should have had a replacement in December in order to rule out hardware. Option two they cannot deliver until the back end of July so told them no.
I have now requested to return the original laptop for a full refund and need to be compensated for my wasted time. I have been informed that compensation will be given and we will discuss. I am currently waiting on a callback that should have taken place yesterday re the return!
Its unreal how many people I have needed to speak to in order to get to this point. Once you raise a case you get assigned an agent. After the initial call, if you want to keep speaking with said agent you need to wait for them to contact you back or message them via the apple messaging system.... which does not work. Messages go to a big apple shaped black hole so I kept having to call in, and every time the agent who answers the call, as per procedure, takes over the call! The Apple support experience today is horrible as Monterey!
Off topic: I was going to also complain about optimised battery charging as its never worked but then bam, it started working. Only took 6 months!
I agree, the only workaround I found is to turn off "without drag lock" under "Enable dragging" but I don't like "with drag lock" or "three finger drag" options
The last but one support agent I was talking to was advised by "engineering" to replace my laptop because this issue should have been resolved in one of the earlier .x Monterey updates, so I must have a hardware issue lol. They are well aware of it!
The updates have resolved some issues but not all, so the engineer might have been mistaken in thinking that all tap to click issues have been resolved.
We also can't rule out the option that 1. Monterey had a software glitch that caused trackpads to malfunction (including MBA's and MBP 13). But also 2. That the new 14" and 16" laptops have a separate hardware malfunction.
These points may not necessarily be mutually exclusive.
Very common damage-limitation technique going back decades: tell every caller they're the first to call with this issue. Kind of doesn't work though anymore, ever since they invented the internet.
This is exactly my experience as well. When using command + tap to open a link in a new tab in firefox it takes usually three clicks to work. Normal tap to click works fine on MBP 2021 an 12.4.
We can pretty much confirm option 1 since previously working macbooks developed these issues starting with Monterey.
As for 2, that would be a hell of a coincidence, but sure, not impossible. Hopefully they'll fix the software part soon though so that we can know whether or not there are other issues at play (have we ruled out demonic possession?).
I have a mac mini 2012 with Catalina and the magic trackpad works fine, when I pair it to the other macs (MacBookPro and mac mini with M1) where Monterey is installed the tap-to-click starts to work badly so definetively is not an hardware problem
Before upgrading to Monterey both MBP and mm with M1 worked correctly, so definetively is a software regression
Before upgrading to Monterey both MBP and mm with M1 worked correctly, so definetively is a software regression
Wow, I can't believe this thread is over 7 months old and still not a fix in sight. What a joke. I use CMD+Tap-To-Click to open new Chrome tabs every single day. Takes 3 times to work every time. I have resorted to actually clicking down on the trackpad so it works the first time. I also still have a perfectly good external 1 TB SSD that works fine on every other computer except this one (2021 14"). Western Digital and Apple just keep pointing fingers at each other.
Monterey is one of the worst macOS I've seen for years, but Catalina is still on the top spot on this category for me. I remember having constant kernel panic with Catalina.
Big sur on the other hand is one of the best version I've seen. It was very stable and almost bug free for me. Monterey isn't bad in term of stability, but it have many little bugs here and there since day one that make the experience not that great overall.
I agree, I totally agree!
But as developer I must install and use always the latest OS version otherwise I can't install the latest XCode, test the latest iOS and so on
I hope the Tap-to-Click bug will be resolved on macOS 13 otherwise I will consider to use macs only for limited development activities and buy a normal PC where to attach a normal monitor and return to use a normal mouse...
PS
I simply love the Apple magic trackpad if it worked as before Monterey
Update on my situation:
After informing Apple that the replacement was faulty, has tap to click issue and top case misalignment, the senior I was talking to at the time basically pleaded with me to allow Apple another chance to replace in part due to the replacement highlighting an issue with my original keyboard quality (loose keys), reluctantly I agreed.
The returns process was a complete joke! Good job I preempted the situation by printing my own labels and boxing up myself as nothing was supplied by Apple / the courier even though the Apple Care senior said "don't worry everything will be supplied, the courier will bring an outer box and label, don't worry".
A few days after collection I received a confirmation email to say that Apple had received the faulty replacement laptop but nothing further so chased after 4 days. As per normal no messages seemed to go through via the Apple messaging system or indeed via replying to previous email so after waiting another 4 days I had no option but to call in, and the answering senior took over the case (senior number 7 or 8 now) and after giving him 15mins to read the case notes he requested time to investigate and that he would phone me back later that day. 4 days later he calls back! Based on the case notes he requested a 2nd replacement which was promptly denied! He raised the request again, again denied! Seems someone at Apple has chosen to go back on what was promised and is now insisting on a repair!
After a few days of going backwards and forwards, requesting a refund again, I realised that an Apple brick wall was well and truly in place. In the past you were able to escalate a case to the executive office but it now seems that they have all been fired as senior support is the top level, even though they are unable to make executive decisions lol However during one rather heated conversation the Senior support agent did say that if a repair does not solve the issue that a return and refund would be given! Interesting....
To minimise the already horrible experience Apple said that they would arrange for an onsite repair, but this is something Apple don't offer so it would need to be via an authorised 3rd party. Later that afternoon the 3rd party called and asked when they can collect the laptop! lol So again has Apple failed. Turns out that "onsite" means at the authorised 3rd parties location, ie the laptop does not need to be sent to Apple! I informed the 3rd party that I would not be needing their assistance and sent a message to my senior agent asking for an explanation. 3 days later I received a call from the senior saying "sorry, it was an assumption but this is the procedure and no way around it". At this point I asked the senior to confirm his previous statement for the record, that if the repair fails they will issue a refund, and he agreed so I have now arranged a repair direct with Apple and a box is being sent out.
Why not take it to the Apple store for repair? When my local store (Brent Cross, UK) repaired my 2017 15" (swollen battery) they gave the laptop back to me with external damage in two places and didn't care so I no longer deal with them. After escalating this to Apple Care, in the days when they had an executive office, they replaced the top and bottom cases with no questions asked. I have also been putting off a repair as I run my business from this laptop. Tap to click has destroyed my workflow but I can still perform so being without a computer will cost me a lot, and no I cannot just buy another one as the delivery times are in to July no matter the configuration.
For those not aware of the history of my case I am fully aware that this is most likely a software issue. I have been "going along" with Apples recommendations, testing steps, support procedures and software updates since December last year, giving Apple way more time than they deserve in order to resolve the issue, which Apple Engineering have supposedly already supplied fixes for in the .3 Monterey update, and since advised that this has to be a hardware issue. As a result I am not happy with paying £3300+ on something which they "might" fix in the future so am pushing the issue.
An aside:
I have Apple care plus so am covered as much as you can be yet every policy and procedure Apple have in place seems to be designed to inconvenience the customer / end user as much as possible, from a messaging system that does not work through to not allowing calls to be escalated past senior support / to someone who might be able to make decisions / exceptions or whatever. The procedure that I really cannot understand is that an "answering agent" has to take ownership of that case, even if you are just calling in to give an update. So if you have been talking to someone about a complicated issue for weeks you could call in and your agent is now removed and the process starts over! Crazy!
After informing Apple that the replacement was faulty, has tap to click issue and top case misalignment, the senior I was talking to at the time basically pleaded with me to allow Apple another chance to replace in part due to the replacement highlighting an issue with my original keyboard quality (loose keys), reluctantly I agreed.
The returns process was a complete joke! Good job I preempted the situation by printing my own labels and boxing up myself as nothing was supplied by Apple / the courier even though the Apple Care senior said "don't worry everything will be supplied, the courier will bring an outer box and label, don't worry".
A few days after collection I received a confirmation email to say that Apple had received the faulty replacement laptop but nothing further so chased after 4 days. As per normal no messages seemed to go through via the Apple messaging system or indeed via replying to previous email so after waiting another 4 days I had no option but to call in, and the answering senior took over the case (senior number 7 or 8 now) and after giving him 15mins to read the case notes he requested time to investigate and that he would phone me back later that day. 4 days later he calls back! Based on the case notes he requested a 2nd replacement which was promptly denied! He raised the request again, again denied! Seems someone at Apple has chosen to go back on what was promised and is now insisting on a repair!
After a few days of going backwards and forwards, requesting a refund again, I realised that an Apple brick wall was well and truly in place. In the past you were able to escalate a case to the executive office but it now seems that they have all been fired as senior support is the top level, even though they are unable to make executive decisions lol However during one rather heated conversation the Senior support agent did say that if a repair does not solve the issue that a return and refund would be given! Interesting....
To minimise the already horrible experience Apple said that they would arrange for an onsite repair, but this is something Apple don't offer so it would need to be via an authorised 3rd party. Later that afternoon the 3rd party called and asked when they can collect the laptop! lol So again has Apple failed. Turns out that "onsite" means at the authorised 3rd parties location, ie the laptop does not need to be sent to Apple! I informed the 3rd party that I would not be needing their assistance and sent a message to my senior agent asking for an explanation. 3 days later I received a call from the senior saying "sorry, it was an assumption but this is the procedure and no way around it". At this point I asked the senior to confirm his previous statement for the record, that if the repair fails they will issue a refund, and he agreed so I have now arranged a repair direct with Apple and a box is being sent out.
Why not take it to the Apple store for repair? When my local store (Brent Cross, UK) repaired my 2017 15" (swollen battery) they gave the laptop back to me with external damage in two places and didn't care so I no longer deal with them. After escalating this to Apple Care, in the days when they had an executive office, they replaced the top and bottom cases with no questions asked. I have also been putting off a repair as I run my business from this laptop. Tap to click has destroyed my workflow but I can still perform so being without a computer will cost me a lot, and no I cannot just buy another one as the delivery times are in to July no matter the configuration.
For those not aware of the history of my case I am fully aware that this is most likely a software issue. I have been "going along" with Apples recommendations, testing steps, support procedures and software updates since December last year, giving Apple way more time than they deserve in order to resolve the issue, which Apple Engineering have supposedly already supplied fixes for in the .3 Monterey update, and since advised that this has to be a hardware issue. As a result I am not happy with paying £3300+ on something which they "might" fix in the future so am pushing the issue.
An aside:
I have Apple care plus so am covered as much as you can be yet every policy and procedure Apple have in place seems to be designed to inconvenience the customer / end user as much as possible, from a messaging system that does not work through to not allowing calls to be escalated past senior support / to someone who might be able to make decisions / exceptions or whatever. The procedure that I really cannot understand is that an "answering agent" has to take ownership of that case, even if you are just calling in to give an update. So if you have been talking to someone about a complicated issue for weeks you could call in and your agent is now removed and the process starts over! Crazy!
Hi, I just registered to report my own experience with this problem.
I have a M1 Macbook Pro 14" (bought in Sweden), it was delivered about 1 week ago, so late-ish May 2022. About my Mac reports it as a 14-inch 2021, running 12.4 Monterey.
The only definite problem I have is that it requires three clicks when I do CMD+click to open links in new tabs in both Chrome and Safari (haven't checked Firefox but I guess it's the same).
This is for the trackpad only, I have yet been able to connect a USB mouse to it since the computer lacks USB ports.
I've tried different versions of settings for the trackpad with no luck.
Sometimes, when I click through the three needed clicks, the problem is alleviated for a very short time period, and soon back to "normal", meaning failing the first two clicks.
Incredibly annoying, and I'm not keen to trying to navigate the Apple phone queue again, once has been more than enough.
Are people saying that downgrading the OS to a specific version could fix it?
I have a M1 Macbook Pro 14" (bought in Sweden), it was delivered about 1 week ago, so late-ish May 2022. About my Mac reports it as a 14-inch 2021, running 12.4 Monterey.
The only definite problem I have is that it requires three clicks when I do CMD+click to open links in new tabs in both Chrome and Safari (haven't checked Firefox but I guess it's the same).
This is for the trackpad only, I have yet been able to connect a USB mouse to it since the computer lacks USB ports.
I've tried different versions of settings for the trackpad with no luck.
Sometimes, when I click through the three needed clicks, the problem is alleviated for a very short time period, and soon back to "normal", meaning failing the first two clicks.
Incredibly annoying, and I'm not keen to trying to navigate the Apple phone queue again, once has been more than enough.
Are people saying that downgrading the OS to a specific version could fix it?
You cannot downgrade the new 14" and 16" Macbook Pro's. They ship with Monterey and that is the minimum OS they can work with, unfortunately.
I've just got my replacement 4 days ago. It arrived in with the same issue, but, however, after I updated all softwares and had a full charge cycle, the lagging problem disappeared magically!!! Can't figure out what happened, but when I hold command and select with touchpad, 80percent of the center of the touchpad works totally fine.
Someone in the WWDC can check that...
Maybe someone tests Ventura beta to see if this is fixed?
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