How the hell did you guys get the great plans!!!!! I call rogers and they won't pass me over to the manager and tell me they don't discount on their prices and will not match or beat a telus plan!!. I get this lady named Candace who's crazy, angry and grumpy and just a complete freak show hahah I wished I record the convo and post it up here, it was pretty funny. I'll try again tomorrow *signs*
Don't pass over to a manager unless there is something actually wrong...it just pisses the CSR off and they write nasty notes on your account, telling the next CSR that you are (adjectives I will not use). Also, are you sure you got retentions? you have to select on the automated menu that you want to CANCEL your service, and that flies you over to retentions, they don't say that it is (its actually called customer relations, but don't be knowledgeable verbally, or they'll know you've been getting help on getting your own money back xD)
Try doing it this way, tell them that your wallet can't handle the strain... seriously, talk with them like you're there to talk with them, and tell them how wonderful their service is, and how you're shopping around, and would love to stay with them, but you're most likely going somewhere where the grass is greener, etc. Figure out what you want first, like do you want more minutes? more LD? free VM/CID/2500txts? If you don't know what you want, or have a target, they can't justify giving you random discounts.
Here's a reference as to what retentions has to offer:
http://forums.redflagdeals.com/merged-hot-deal-rogers-wireless-customers-111887/2110/#post11042816
Your good plans don't come in one afternoon. Call when you have the time, discuss your plan, see if you can get them to offer you something like the 17.50 voice plan, or a discount off data (in chunks of $5, they can only give up to $10 for data discounts).
Something to give you a bit of encouragement:
the $10 value pack is discounted completely.
the 7 for early evening is written there, but its taken off in the monthly discount, its just how they do their discounts...
