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**The "I called Apple and got a FREE bumper" Thread***
- Thread starter ViPa
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Yeah, and costs are not rising anyplace in the world on labor, healthcare, shipping/transportation, raw materials, etc......no, labor is much cheaper, healthcare costs are dropping significantly, fuel costs have bottomed out and it is so much cheaper to make greener products and buy raw materials!
What many forget is the fact that companies employ people!! (both their own employees and that of other companies in the form of advertising, raw materials mining, transportation, manufacturing, packaging, shipping, retail, etc.) Apple is not a company like Walmart or HOme Depot which squishes the suppliers, transportation, etc. to reduce costs- not that Apple probably doesn't have some issues in the manufacturing end and all, but they do a better job of providing a reasonable wage taking good care of their employees, etc.
sorry if this has already been mentioned: http://www.cnn.com/2010/TECH/mobile/06/30/leaked.apple.docs.mashable/index.html?hpt=T2
so what process did you go through for the yellow spot issue? cause my wifes phone had a yellow spot when we first got it then the next day it went away. then today she noticed there is another spot on there again now. from what i was reading it was supposedly because of the glue under the screen or something it needed to finish adhering or something because they made these so fast and sent them so fast customers but if thats the case i dont get why its back now after it went away. shoudl i just make an appointment at genius bar ( 10 min from the crib ) or should i call apple? thanks in advance
make a genius appointment
I had to have my iPhone 4 replaced on Monday...I received an email today from Apple Corporate Customer Care Administration that a white bumper is being sent to me for my trouble...
I think if you call asking for a free bumper as a fix for the reception issue, you won't get one, but if you call to explain your problem and tell your story of frustration and ask if there is something they can do for your trouble, you might have a shot...that was my take, anyway...it seemed to work
What seems to be happening now is people are calling and telling the CSR's that they read on a forum that Apple has been giving people free bumpers as a fix and they want one too! That ain't workin' anymore...
btw, in the spirit of full disclosure, the Apple CSR mentioned he was able to see in my "file" that in just the past 6 weeks I had purchased:
a new 15" MacBook Pro
a Magic Mouse
a iPhone 4
a copy of iWork
and re-upped my MobileMe subscription
This may have helped...
I promised I would come back to this thread and report my findings after getting my iPhone 4 and using it with my black bumper. Well, I've been using it for about four hours and I don't have any issues whatsoever and it looks pretty flawless.
Yes, I paid $29 for a bumper for a $199 iPhone that should work and in combination they do. I'm not going after Apple for a free bumper. They delivered the phone and case that I wanted.
I really hope all these issues get sorted out for everyone but I don't expect anything from Apple in terms of widespread bumper rebates or something.
Unfortunately, in business if the vast majority of users are satisfied, the model is running well. It's very difficult to verify specific problems on the Internet against the pools of false flags and trolling complaints on these boards.
I definitely do sympathize with those who are indeed affected but hey, that's what AppleCare or the return policy is for.
Yes, I paid $29 for a bumper for a $199 iPhone that should work and in combination they do. I'm not going after Apple for a free bumper. They delivered the phone and case that I wanted.
I really hope all these issues get sorted out for everyone but I don't expect anything from Apple in terms of widespread bumper rebates or something.
Unfortunately, in business if the vast majority of users are satisfied, the model is running well. It's very difficult to verify specific problems on the Internet against the pools of false flags and trolling complaints on these boards.
I definitely do sympathize with those who are indeed affected but hey, that's what AppleCare or the return policy is for.
They gave you a link? I never got a link after my call yesterday (which was a little more than 24 hours ago) The only thing they e-mailed me was a "Thank you for contacting Apple" e-mail. Can anyone tell me EVERYTHING that happened and how long it took for every step after they told you they were sending you a free bumper?
Return your iPhone and have a beer, you will feel better. Stop trying to get free stuff.
Corporate Customer Care Administration sent me a link today as well letting me know I can check the link for the carrier and tracking number once the bumper is sent...I received this email today (actually two emails from them. One to let me now they were confirming that they are sending me the bumper and one to actually say it has been ordered with a link to the order status, carrier information/tracking number)
When did you talk to them on the phone? And I didn't even get an e-mail saying they were going to send me the bumper yet...I'm getting worried.
I had problems this past weekend and was on the phone for a few hours with AppleCare Support and at the end of the call the CSR Supervisor offered me a bumper, not to fix the issue, but as comp for the time I had to take with them to get the phone replaced ...
I never got an email and I called today to tell them that I never heard from them after being told I would get one for my trouble (which was a PITA)...
I got a very nice L2 Supervisor who looked up my case number, saw that I was promised a bumper and said he will take care of it. Shortly after hanging up with him I received an email from Corporate Customer Care Administration confirming they are shipping me a white bumper and then another email informing me an order number had been generated and a link to the order status/carrier and tracking number when the product ships. The email went on to say that they will follow up to make sure I receive the bumper and to call them if I had any questions...All in all a very nice experience after all the trouble...
If you have a case number, it is probably noted in your case file...call and give them the case number and tell them you're following up on the kind offer they made to compensate you for your trouble...be polite but persistant...
If they offered you one, they should follow through...that is what I said and they agreed...thankfully, the CSR had noted it in my file...
I can tell you this though...they are NOT giving anyone else free bumpers as a fix for the reception issue...they may give one as a comp for your trouble, but NOT as a fix for the phone...
So just call the 1800 Apple Care # and ask to go to a supervisor? I don't have a case number or anything like that though...Should I just say something like "direct me to a supervisor" and then after I get with a supervisor, just say "I was promised a black bumper yesterday but never got an e-mail"?
It is going to be more difficult without a case number and a note that someone promised you one...it gives them an out and they have been directed not to give any more bumpers away...
I would call and ask for a Level Two Supervisor...tell the CSR that you want t speak to one about a CSR problem that you had...explain to the L2 that you had a problem, talked to CS, was promised a bumper for your trouble but never heard back from anyone and that is not cool...see what they say....
I called...asked to get to a supervisor, waited a while, got to a supervisor. He tried contacting the woman that said she would give me a bumper (I had her name) and he couldn't contact her. I gave him my cell phone number to contact me, or for her to contact me. I'm hoping for the best...
Good...just keep following up...if they promised you one, they should follow through...
Well...the lady that I called yesterday called me back. She said she couldn't hold up with her offer...what a let down, seriously. She said she'd e-mail me about reception issues, I wasn't really paying attention, but I didn't want to be a dick and hang up so I just kept agreeing with it.
I DO lose bars, they fluctuate quite a lot, but I haven't really noticed any issues from the dropped bars..it's like they drop for show.
There goes a nice free case...son of a bitch.
If she in fact admitted that she made the offer but now couldn't follow through, i would DEFINITELY call back and speak to a L2 and certainly let him know that promising to comp someone and then not following through is VERY poor business practice and they should be embarrassed...
Well, she didn't exactly PROMISE. When she gave the offer, she said something along the lines of not being 100% sure she can do it, but she was almost positive that she can. Pretty much just 'getting my hopes up and shutting them down'
Anything in the Apple Store for $75? Sure, I'll take that Mac Pro for $75, thank you very much.
A permanent fix is on the way this Monday or Tuesday? Maybe 4.0.1 will fix the issue after all.Been on the phone with Apple and I never demanded a free bumper, I was offered. After a few transfers, and when it came down to authorizing the shipment the guy couldn't do it.
So I was transferred back to tech support and she said although a bumper would temporarily relieve the issue, stay tuned until Monday or Tuesday for a permanent fix, if not then call back.
I think that is fair, given them a chance to fix it before demanding something for free.
Wow, you really think you're better than other people because of the products you buy? That's pretty sad.
