yes. I was sent a free one and was told to simply return the one I purchased when it came in. It was purchased through apple.com though
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**The "I called Apple and got a FREE bumper" Thread***
- Thread starter ViPa
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yes. I was sent a free one and was told to simply return the one I purchased when it came in. It was purchased through apple.com though
got two email updates on my wife and i's free bumpers, her is white and mine is black. seeing the new detail photos of the white im kinda regreting not getting the white now. oh well if i get tired of the black ill get the white later once they are available in stores hopefully soon. hers is out until i think the 14th or 16th though mine says it will ship between 5-7 business days. is that acurate is there any way they may both ship sooner than that?
Same response I got. The lady told me "THE IPHONE 3GS HAD THE SAME ISSUE....NO BIG WORRIES" Thats when i got real disrespectful . After war of words she said she was going to forward me to higher authority, I just hung up.
DONT HANG UP!!!
The higher authority is the one who sends you the case
Heres my proof
I can show you the whole email if you want
Attachments
Their senior support is getting pretty nasty with customers now. 2 days in a row I have called about an update on the issue and to add about my compass (off by 45 degrees) and camera (green tint) and I got the canned response.
The new Apple Tech Support memo that leaked....
1. Keep all of the positioning statements in the BN handy your tone when delivering this information is important.
a. The iPhone 4s wireless performance is the best we have ever shipped. Our testing shows that iPhone 4s overall antenna performance is better than iPhone 3GS.
b. Gripping almost any mobile phone in certain places will reduce its reception. This is true of the iPhone 4, the iPhone 3GS, and many other phones we have tested. It is a fact of life in the wireless world.
c. If you are experiencing this on your iPhone 3GS, avoid covering the bottom-right side with your hand.
d. If you are experiencing this on your iPhone 4, avoid covering the black strip in the lower-left corner of the metal band.
e. The use of a case or Bumper that is made out of rubber or plastic may improve wireless performance by keeping your hand from directly covering these areas.
2. Do not perform warranty service. Use the positioning above for any customer questions or concerns.
3. Dont forget YOU STILL NEED to probe and troubleshoot. If a customer calls about their reception while the phone is sitting on a table (not being held) it is not the metal band.
4. ONLY escalate if the issue exists when the phone is not held AND you cannot resolve it.
5. We ARE NOT appeasing customers with free bumpers DONT promise a free bumper to customers.
1. Keep all of the positioning statements in the BN handy your tone when delivering this information is important.
a. The iPhone 4s wireless performance is the best we have ever shipped. Our testing shows that iPhone 4s overall antenna performance is better than iPhone 3GS.
b. Gripping almost any mobile phone in certain places will reduce its reception. This is true of the iPhone 4, the iPhone 3GS, and many other phones we have tested. It is a fact of life in the wireless world.
c. If you are experiencing this on your iPhone 3GS, avoid covering the bottom-right side with your hand.
d. If you are experiencing this on your iPhone 4, avoid covering the black strip in the lower-left corner of the metal band.
e. The use of a case or Bumper that is made out of rubber or plastic may improve wireless performance by keeping your hand from directly covering these areas.
2. Do not perform warranty service. Use the positioning above for any customer questions or concerns.
3. Dont forget YOU STILL NEED to probe and troubleshoot. If a customer calls about their reception while the phone is sitting on a table (not being held) it is not the metal band.
4. ONLY escalate if the issue exists when the phone is not held AND you cannot resolve it.
5. We ARE NOT appeasing customers with free bumpers DONT promise a free bumper to customers.
I hope this is not an official Apple policy - they are confirming that a bumper helps the issue but refuse to provide one. They also refuse to acknowledge that losing a bar or two of signal is far different than dropping calls altogether. If this becomes the official Apple policy on the iPhone 4 I will be (very reluctantly) returning mine.
Got another update from AppleCare.
http://i74.photobucket.com/albums/i270/Arebaut/bumper2.jpg
I went and checked the order # provided, White bumper w/ 1 overnight shipping! Only problem is site say they wont ship till July 16th. But I'm more then happy with the service I received yesterday and today. After being ignored and lied to over the weekend.
http://i74.photobucket.com/albums/i270/Arebaut/bumper2.jpg
I went and checked the order # provided, White bumper w/ 1 overnight shipping! Only problem is site say they wont ship till July 16th. But I'm more then happy with the service I received yesterday and today. After being ignored and lied to over the weekend.
Lol so it was added because my dad called but long story got it. Called apple after I told him about this forum so called apple and after talking to a supervisor was told can't help you purchased your phone through AT&T call them. So my dad calls them and after talking to some rude reps was given a $30 credit. Went to apple that night for something unrelated and while talking to the guy told him about the situation he said to call apple care and tell them the whole story. Dad did that and the lady was apologetic and adds one to my account and my dad asked well what if my daughter needs one, so she said she added a note to my account and to call after I receive my phone!!
I find it comical that you think we the consumer only pay $199 for the iPhone. Are you forgetting that you signed up for a 2 year agreement? Don't worry, by the time 2 years is up, you will have payed much more than $199. Ignorance is bliss I guess.
Seriously folks, instead of trying to get a free bumper, return it if you are experiencing problems. A lot of people aren't reporting problems and others are just patching it with a bumper. If it really is a problem to you, then return it. Only by getting enough returns will Apple really do anything.
Did anyone received (the people here who Apple promised a free bumper) a second email (after the follow-up email from the Apple advisor) with an order confirmation or shipping #? Just curious if the bumper will just arrive one day or if I can actually check the order status / tracking #.
Thanks,
Christian
Thanks,
Christian
When I have 30 minutes of free time at work which is everyday. I will make the call to get my free bumper, as I am saving myself money (that is half of that I make in a day), hopefully fixing a problem (if my phone has it when it comes), making money, and not wasting $30 on a piece of rubber. So really all I am doing is wasting Apple's time when it was their problem in the first place.
My dad's bumper is in my order status along with my iphone. It has an order #, description, a ship by date, how many business days it will take, and the cost ($0).