Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
I'm not giving them a pass on this. It's a total failure on their part. Is this really the "customer experience" they want to provide?

Could you imagine if today was your first interaction with Apple? You'd run as fast as you could in the opposite direction.

This is how it is done.. Unfortuantly. Every pre-order we go through this and every pre-order we see the same complaints and every pre-order is more successfull then the last. If you are not happy then don't pre-order. On release day you can wait in line. I was saying the same as you my first time but I have learned to accept it :p
 
Thank god, finally in for a 32GB White Wifi, Red Smart Cover, and new aTV. Took far longer than I expected, but at least its done, now to just wait for the email.
 
Just got confirmation e-mail! It's official now. :D
Took about 25 minutes.

Good luck to everyone still stuck!
 
No Email Yet

FYI, ordered mine over 30mins ago over the phone... Received an order confirmation # which shows processing... No e-mail yet.

:(
 
'?' is howling, so I can't tell which smart cover is which!!! Really Apple?!?

Can anyone tell me which smart cover is the red. Counting from the left?
 
Just got confirmation e-mail! It's official now. :D

Good luck to everyone still stuck!

How long are you guys having to wait to receive confirmation emails? I placed my order about 30 minutes ago with no email yet.
 
It was a nightmare but I finally got an order number (awaiting email confirmation). 16GB wifi in white. :) Hope I don't regret forgoing LTE or the larger size, but I couldn't justify more after getting an MBA last fall.
 
I keep getting to the select your iPad screen, and then once I make my selections, nothing shows up in the product window to the right. :confused:
 
So I submitted my order and got the OOPS screen. Tried to get it again but the pages were taking forever to load. 10 mins later I get a confirmation order email from Apple. They charged my credit card already too.

iPad 3 we in there!!!
 
Work over an hour and a half, but finally finished the order around 4:15 ET...with an iPhone 4 over 3G
 
I've got on the verge several times and then get an error message. I'm probably going to have 10 of these things show up at my house on the 16th.
 
Took a while...

It took about 15 minutes of trying but I got through rather painlessly. One of my friends has been on the model select screen for about a half hour though.

I got the confirmation email about 25 minutes after I placed the order, so don't freak out if it's taking a little while.
 
How long are you guys having to wait to receive confirmation emails? I placed my order about 30 minutes ago with no email yet.

Mine took just about 30 minutes. 27 to be exact but who's counting? :p
 
Where is the 'add to cart' button in the online store? I've got one for my husband chosen (model) but can't find the $%##$ button? Help!!!

gwen it will show up eventually, at least it did for me. It took a while though. I ended up using the iphone app, but when i was done the cart button was there waiting.
 
Got in on Safari! Firefox kept saying "be back shortly." Anyway, successfully preordered and got a confirmation number!

Same here. Firefox wouldn't let me add to cart after selecting color and version. For those having trouble, I'd be trying on all my browsers at once :)
 
Finally just said **** it and went back out to the store. Then I checked my cart and had 6 of the iPads I wanted in my cart. Now I'm checking out. :D
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.