Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
The U.K. iPhone 4 Thread
- Thread starter CD3660
- Start date
- Sort by reaction score
I'm slightly tempted but the 300 minutes any network minutes puts me off a tad. I'm bound to go over
I'm hard of hearing, so for me, good customer services = clear spoken English. I've had a nightmare with some call centers with their standards of spoken English being so poor. 3 seemed good though, and they are great in store apparently.
No worries LWX.
Did you enjoy the New Forest? It is a wonderful place!
Yeah, hoping to get a fair price for my current iPhone, although it is only a 3G!
I thought about heading to the Westquay (Southampton) Apple Store today to try my luck. But, with the reception/yellow screen issues (which could be just a small % but seems prominent because it is only those with issues that post) I am going to do the sensible thing & wait. I pre-ordered from Apple on 20th as a contingency in case there is a shortage all the way through July. At present it ships on the 14th so if I decide to wait longer I will just cancel the order.
It should be noted that 3 generally has a terrible reputation for CS... http://www.3g.co.uk/3GForum/showthread.php?t=91190
In my experience 3 are great in store, the problem is that there's only so much they can do in store, for most things even they have to ring the call centre just like anybody else.
Their 3G network is also great, but on the iPhone they don't seem to be able to roam onto 2G for EDGE/GPRS data, it's only for voice and SMS. So if you run out of 3G coverage you won't get any data, even at a snail's pace.
(That's my experience using a normal PAYG SIM in the iPhone, maybe their actual iPhone plans still allow 2G data but I haven't seen any evidence of that.)
Has anyone who is an existing O2 customer and eligible for an iPhone upgrade (like me) been in touch with them and asked if they cant match or better Tesco Mobile tariffs?
I'm on the iPhone SIMplicity 20 monthly rolling contract and pay £20 pcm. I don't want to spend any more per month (or spend £600 on a new phone) and Tesco are the only carriers who offer the iPhone 4 @ £20 pcm. Since Tesco use the O2 network, surely O2 can match their tariffs? I don't mind being in a contract for 12 months or even 18, I just can't justify spending £30 or more a month.
I'm on the iPhone SIMplicity 20 monthly rolling contract and pay £20 pcm. I don't want to spend any more per month (or spend £600 on a new phone) and Tesco are the only carriers who offer the iPhone 4 @ £20 pcm. Since Tesco use the O2 network, surely O2 can match their tariffs? I don't mind being in a contract for 12 months or even 18, I just can't justify spending £30 or more a month.
That wasn't my experience, on Pay Monthly you can certainly get data on the 2G network (slower of course).
3g.co.uk said:
Absolute. legend!
On the subject of customer service, all I'm bothered about is:
a) I can understand what they are saying
b) They have decent opening hours for Customer Services (Voda had 24/7 CS when I was with them pre-iPhone; o2's CS hours are not brilliant if you're busy)
The thing with CS is, especially looking at the case on 3G, is the guy ringing up, giving them an option, "this or that" - it let the CS guy play the idiot and his sales tactics which so often leads to a 'nightmare'.
I had a similar difficult conversation with Vodafone back when I wanted to switch to o2 for iPhone (before V had it). I was persistent, and went about it the right way, and won in the end.
It's not always easy, but CS' reputation or sales tactics are not the things I think of as most important when it comes to CS. I've only ever needed to speak to CS when its come to upgrading/terminating usually so its a non-issue (for me).
Beautiful place, there's a lovely pub on the river in Fording Bridge, beer wasn't too bad.
This change just happened in the last week; are you still with 3 and have you tried it lately? I think there is a new 3 Carrier File that may have caused the change.
No I have left 3. Have you checked with them, it could be that the phone thinks it is roaming when on the Orange network (just a guess), and if data roaming is switched off it may refuse a data signal.
Yeah I'll check with them. I thought the roaming thing might be the issue but turning Data Roaming on didn't fix it. I heard that it was announced that 2G data roaming was over, but haven't seen the actual announcement anywhere, so.
I got my iphone from Tesco yesterday afternoon, I placed my order at about 7:55am on Friday, so it must just got processed before the systems went down. Loving it so far
Did a quick Google search and believe access to 2G data maybe tied into whether you have purchased an Internet add-on or not. If you are using the free allowance you get for topping up then you are probably not allowed to use 2G.
So, what do you guys recommend for Insurance? The O2 insurance seems well high at £15pm with a £100 excess for a claim.
Please suggest Insurance only items I am not interested in opening a bank account to get Insurance.
Please suggest Insurance only items I am not interested in opening a bank account to get Insurance.
Has anyone who is an existing O2 customer and eligible for an iPhone upgrade (like me) been in touch with them and asked if they cant match or better Tesco Mobile tariffs?
I'm on the iPhone SIMplicity 20 monthly rolling contract and pay £20 pcm. I don't want to spend any more per month (or spend £600 on a new phone) and Tesco are the only carriers who offer the iPhone 4 @ £20 pcm. Since Tesco use the O2 network, surely O2 can match their tariffs? I don't mind being in a contract for 12 months or even 18, I just can't justify spending £30 or more a month.
Not gonna happen. Sign up with Tesco if you want their deal.
Has anyone who is an existing O2 customer and eligible for an iPhone upgrade (like me) been in touch with them and asked if they cant match or better Tesco Mobile tariffs
I tried on Wednesday, and I was told no chance, so I took my PAC
Getting my phone tomorrow, can't wait.
Current iPhone simplicity customer, called o2 repeatedly on launch day (damn cust service kept cutting me off!), and was told I couldn't order one because I don't spend £50 a month. Rang up on Friday morning first thing & got told I could order one, so did so... Really really excited now! Ordered a Zagg IS with 50% off too, as I entered their iPad competition
Current iPhone simplicity customer, called o2 repeatedly on launch day (damn cust service kept cutting me off!
), and was told I couldn't order one because I don't spend £50 a month. Rang up on Friday morning first thing & got told I could order one, so did so... Really really excited now! Ordered a Zagg IS with 50% off too, as I entered their iPad competition 
Has anyone who is an existing O2 customer and eligible for an iPhone upgrade (like me) been in touch with them and asked if they cant match or better Tesco Mobile tariffs?
I'm on the iPhone SIMplicity 20 monthly rolling contract and pay £20 pcm. I don't want to spend any more per month (or spend £600 on a new phone) and Tesco are the only carriers who offer the iPhone 4 @ £20 pcm. Since Tesco use the O2 network, surely O2 can match their tariffs? I don't mind being in a contract for 12 months or even 18, I just can't justify spending £30 or more a month.
O2 can't get enough iPhones to satisfy the demand from their customers who are willing to pay the going price so I doubt you'll manage to negotiate a discount, especially as you are not a big spender with your £20 tariff.
Do you have home insurance? If so, a few insurers let you increase cover for phones & gadgets. If not, google for gadget insurance. Personally, I would self-insure by putting a tenner in a bank each month and also being careful not to leave your phone anywhere or drop it etc... I've had my 3G for two years and it is in perfect condition. I use a Sena Slim case which is surprisingly protective, I'm also very careful with the phone.
HTH
Getting my phone tomorrow, can't wait.
Current iPhone simplicity customer, called o2 repeatedly on launch day (damn cust service kept cutting me off!
Done well ordering one over the phone - I suppose it depends on who you speak to. I expect O2 staff have discretion to do phone orders, probably meant for premium customers. I am going to request my pac from O2 as I will probably change to Vodafone - I wonder if they will offer to upgrade me? Doubt it!