If I were Apple, I'd give all confirmed accounts of 'touch disease' a free IPhone 6s in a similar size as a replacement. They'd get an even better phone and restore faith in the brand.
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Three More Law Firms Join Class Action Lawsuit Against Apple Over iPhone 6 'Touch Disease'
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Mine didn't have the flickering top bar, but I did notice it was becoming less sensitive to touch. I wonder if that is the same thing?
Doesn't matter, my old iPhone 6 will soon be AT&T's problem (if they ever send me the box to send it back!). With any luck, I'll get my 79 cents and a free month of Apple Music as part of the class action award (neither of which is woth diddly squat).
Doesn't matter, my old iPhone 6 will soon be AT&T's problem (if they ever send me the box to send it back!). With any luck, I'll get my 79 cents and a free month of Apple Music as part of the class action award (neither of which is woth diddly squat).
Samsung is giving out NEW PHONES and carriers are handing out NEW PHONES. Why should consumers be without their phones while Apple REPAIRS a million iPhone 6 phones?
Doesn't Apple usually give out loaners? (Yes they do.) samsung gave out new phones for obvious reasons.
Someone who knows far more than I do on the subject of manufacturing stated that it's entirely possible (in samsungs note 7 case but maybe Spple too, have t discussed the latter) that the issue may actually be one of components and suppliers than design.
Not saying that's the case here. I am saying that I don't think we, Joe Public, know enough about the matter. One or both could very well be design though.
Don't create a false equivalency. There is no comparison.
I can't speak for Toyota as a company but my local Toyota gave us a rental from heir own fleet for no cost while our vehicle was in the shop during a recall.
Obviously a car is not the same as a phone so consumer expectation will differ. I think they handled things quite well. And I got some free car washes it of it too.
This is obviously up to the discretion of the manufacturer. I'm unsure Apple even admits (or sees this) is a widespread problem; maybe it isn't.
Apple will replace these phones and move on. Apple probably waited for the law suit to handle the matter consistently and ensure it was the end of the matter.
One of these (samsungs case) is a huge health and safety risk. This is not so with Apple.
I'm not saying how I think Apple should handle this but I think it's important to realize that these issues may seem similar in the surface but are quite different in terms of how they (potentially) effect consumers.
Depending on who you ask the most responsible thing for Samsung to do would be to scrap the note 7 entirely. Again, not picking sides or saying what should happen in either case. They're just rather different situations and I don't think their handling is as analogous as some here are making it.
It's probably wrong but I'm curious why after two years these users aren't looking at upgrading? Maybe they are and they just want a higher resale value or discount? I know after that long my battery isn't that great anymore.
For some it may not be two years old. They sold the phone up until this last iPhone launch if I'm not mistaken. If it's a design issue peoplenteo years down the line might be effected still.
For others it might be a matter of principle. I don't think a phone should be completely unusable after two years. A battery replacement is also much cheaper than the out of warranty replacement cost that would be required to be paid to get this "Touch disease" fixed.
One of them makes a product that within a few weeks of purchase overheats and catches fire, leading to injury and property damage, and has the potential to kill people. The victims aren't limited to just the person who bought it, even people near the product can become victims.
The other makes a product that starts to fail a few years after you purchase it. It doesn't lead to any property damage or injury - it just stops working.
Neither is good, but between the two, I think Apple's issue is magnitudes less of an issue in several dimensions.
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The 6+ is a trooper. After just a year with my 3GS, I had to get a battery case for it. With my 4S, the battery was only lasting me half a day after two years. I just soldiered on with it until the 6+ came out, because I didn't want to be stuck on the S cycle of iPhones. When I first got my 6+, the battery would last a solid day and a half. It doesn't last as long now, two years later, but it still regularly goes all day without a problem.
I'm going to comfortably wait another year at least - maybe two or three more, with my 6+ before I upgrade.
Maybe by that time the iPhone will have gone the way of the iPod and I'll move onto the next great thing that renders it useless.
The issue here is an unresponsive screen. How does one continue to use their phone without?
No, mine did not have this issue but from everything I read it was an issue waiting to happen. So I traded it into AT&T for $650 worth of bill credits which is about $300 more then my old 128 Verizon unlocked would have brought on the private market.
I changed my iPhone6 Plus 5 times over 22 months due to this issue. After a long battle with Apple, they provided an iPhone6s Plus as a replacement 10 days prior to the iPhone7 launch. I have a very well document case and even the techs suggested in their notes I should receive an upgraded phone. I was unaware of this until my case was escalated to a high level.
I suspect that Apple is simply trying to wait out the product life cycle as many people naturally upgrade their phones and will move away from the defective devices.
Apple will lose the class action as this issue is now well document. Apple techs insisted for a year this was a settings issue and told to setup the phone as a new device. It's my opinion that this was just an attempt to delay the issue until my warranty ran out. Fortunately, I had the extended warranty which kept ownership of this issue squarely in Apple's court.
If you have an iPhone6 join the class action. While I was able to use the phone, with a lot of frustration at times, people who purchased this phone are entitled to some type of compensation especially if they reported the issue.
My primary issues manifested as distorted images at the top of the screen, lack of touch response across all applications and screen becoming completely unresponsive requiring a reboot. I often would receive a call and the slide-to-answer simply did not work. The issue was random, phone would work for hours some days and other days the phone was nothing more than a watch to tell time. Very frustrating and I'm upset that I was not initially more adamant with Apple to correct the issue.
Apple needs to acknowledge and fix this. Since they haven't, they need to get sued.
Nice sounds like you made out! Was just trying to see if there were any symptoms.
Although hey sold millions of 6/6plus phones I think the effected devices are a very small number.
That's the fault of the US court system. In Germany, suing a multi billion dollar company say for the value of a brand new iPhone is entirely possible and without any large risk. You tell the judge that you want say €800 in damages. The judge tells both parties that in a lawsuit for €800 they can spend about €100 on lawyers and on the court. When the billion dollar company tries to throw lawyers at the problem, the judge tells them "the court gets paid €100 for this case, the limit is reached, so I'm not listening to any more of your stupid lawyers, go home". Worst case (since loser pays) you end up paying €100 each for your lawyer, their horde of lawyers, and the court. Your lawyer obviously won't do much work for €100. Their lawyers can do as much work as they want, but the court will only listen to €100 worth of their work and ignore the rest.
Of course if you sue that multi billion dollar company for a billion euros, then the numbers are a lot higher.
Apple has had multiple recalls for various items over the years. If I wrote the The post you quoted I would have said "call me when the cpsc recalls the device"