Just got mine replaced under warranty. But I had a previous warranty claim that I never used "top left corner of the screen colour shifting" and asked them to see if they can use that warranty claim for the grey bars and unresponsive touchscreen, and they used it. Having said this, this issue should be covered under warranty. I wonder when the new one I have will start doing this? I checked the serial number and it was made this year, so I wonder if they made any changes to the way they make the logic board......
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Three More Law Firms Join Class Action Lawsuit Against Apple Over iPhone 6 'Touch Disease'
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WHAT YOU SAID IS 100 (ONE HUNDRED)% CORRECT. The issues with Apple products have disproportionately increased over the last years.
And Apple Doesn't?
I was having this issue with my 6Pkus this past spring and was able to demonstrate it to an apple genius. So after talking with a few worker and a manager they came to the conclusion it was a software issue and unfortunately my phone was out of warranty by two weeks they couldn't help me. They did say they could sell me a referbished unit for $349 I think it was. Or I could purchase a new 6splus at $800. Well I was trying to hold out for the 7plus but couldn't go without a phone 5 months.
The phone I had at the time as well would just randomly freeze and become useless for a few minutes before it would recognize any inputs. Then it had to be restarted.
I love my Apple
Products but I'm starting to feel every year that apple is more interested in making money that keeping customers satisfied.
Quit making the phones thinner and make them run better and longer.
Unfortunately there's no room for that metal shield. Most likely the damage is from flexing of the too-thin chassis with the 'cheaper aluminum' found on the 6 vs 6s. I have a feeling Apple will do another half-assed repair job like they do with the MBP with defective dGPU's: repair them until the extended warranty runs out and then you're on your own. It will cost them much less than upgrading everyone to a 6s/6s+
Been two years to the date since I have had my iPhone 6. No worries. My 7+ is in the mail. Wondering if I should wait for the program or just resell the 6 working now.
I went through the same thought process and upgraded with the $650 credit but from Verizon.
The 6+ I pre-ordered had a problem with a non-responsive power button so was replaced day 3 after launch. But the replacent worked flawlessly for two years. I was going to skip the 7+ but the trade-in incentive combined with some concern with this defect popping up changed my mind. So I am now a happy 7+ user.
Since Apple is a repeat offender for failing to address widespread issues until legal action is brought upon them it would be great if part of the settlement for this issue is the requirement that Apple maintain a publicly accessible database of all device issues so that customers can see how many units are affected for a particular issue they face. This will make it impossible for Apple to hide behind issues and do their "silent recall" strategy of trying to limit their losses.
But in Apple's defense....
If it can be proven that touch disease is ultimately caused by repeatedly flexing the phone, causing delamination of the IC, they are off the hook.
Also, the phone is only guaranteed for one year against defective parts/design.
Meaning if the phone lasts one year then dies, too bad.
There's no guarantee implied by Apple that the iPhone can withstand flexing.
The iPhone is a "portable communication and computing device".
That's all.
If it can be proven that touch disease is ultimately caused by repeatedly flexing the phone, causing delamination of the IC, they are off the hook.
Also, the phone is only guaranteed for one year against defective parts/design.
Meaning if the phone lasts one year then dies, too bad.
There's no guarantee implied by Apple that the iPhone can withstand flexing.
The iPhone is a "portable communication and computing device".
That's all.
Wait - you're seriously placing a device that spontaneously ignites, forcing a passenger plane to be taken out of service and a device with a flickering bar atop the screen on an even playing field? Ha. Dude... Completely different sports.
If you polled 1 million random consumers, 20 might have heard about "Touch Disease" (as it relates to iPhone).
My wonderful mother, to whom I often turn when I need to understand mainstream perspective, thought Touch Disease was something you might contract from Donald Trump. Speaking of recalls...
A bunch more people are on the monthly pay plan so will be able to upgrade to a newer phone even if they only speculate they might experience this issue. So 6 and 6S phones may become rare.
There's an implied fitness of warranty that a phone can be carried and stowed in a manner consistent with how people have always carried and stowed phones without having internal components crack. So your line of reasoning doesn't pass the legal reasonableness test.
Not cool, especially if the Apple geniuses were not treating this problem properly. Plus, if the third party repairer in the video can fix it and prevent it from happening again by putting a metal shield, the "not enough room" is not an excuse.
Hopefully the 6S doesn't suffer this same issue (due to the stronger aluminum chassis).
Hopefully the 6S doesn't suffer this same issue (due to the stronger aluminum chassis).
Agreed. But at least Apple's corner cutting isn't dangerous.
Lawyers: "Eyo, just a little more time and we can make this thing airtight. Mush 'em together while you're at it, streamline it just like we like it."
If you watch the video, the iPad Rehab spokesperson CLEARLY states that the problem is caused by BENDING the iPhone, for example by having the iPhone in your back pocket and sitting on it.
Smartphones, like desktop and notebook computers, HDTVs, tablets, and other electric devices are not meant to be bent. If they are bent, either purposely or by accident, damage can easily be done to the delicate electronic components inside the devices. Smartphones, because they are much smaller and thinner than larger computers or TVs, can be damaged much more easily.
In 2014 Consumer Reports did a 3-point pressure test on the iPhone 6 Plus, and they found that it took 90 pounds of pressure to bend the phone!!!
It is unfortunate that some people are neglectful of this fact, and (as in this case) many take absolutely no responsibility for the damage they have done to their own electronic devices. Lawyers love people such as those as clients, because win or lose, and no matter how frivolous a case they take on, it is money in their pockets.
Not everyone lacks the common sense to understand this, but is it REALLY necessary that each smartphone box come with a large sticker that says “Don’t apply enough pressure to this device to bend it, as that will cause damage”?
If this does get to court, with the evidence presented that the problem is caused by user damage to the iPhones, it will get tossed out!
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Start a poll:
Do you wear your iphone in:
(a) front pocket of pants
(b) back pocket of pants
(c) purse or handbag / backpack
(d) none of the above
I'd wager the problems are seen mostly in cases of (b). What do you think?
I had a 6+ for two years and it was replaced only because of a camera thing. And that replacement worked fine until I replaced it with the 7+.
Take care of it and it will take care of you.
Do you wear your iphone in:
(a) front pocket of pants
(b) back pocket of pants
(c) purse or handbag / backpack
(d) none of the above
I'd wager the problems are seen mostly in cases of (b). What do you think?
I had a 6+ for two years and it was replaced only because of a camera thing. And that replacement worked fine until I replaced it with the 7+.
Take care of it and it will take care of you.
As long as it doesn't explode, it is OK? With so many touch disease cases, Apple geniuses are straight up lieing to customers when they say this is the user fault and making them pay to fix it.
I'll just point out that the iPhone 6 bends easily due to structural flaws. Flaws that was addressed in the next generation by adding changes that made it require twice the force to bend it. Very little force is required to warp the phone slightly enough to cause the IC issues, therefore it is a defect inherent in the phone and should be covered by Apple. The chassis is too flexible due to structural flaws, that the phone is warped in the front pocket, not enough to bend the phone permanently, but enough to damage the IC connections.
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I had the same issue. Video attached.
https://twitter.com/llahnoraa/status/774958786825990144
However I decided not to pay $130 using ATT insurance deductible claim. Instead, took a risk by driving two hours to closest Apple Store. That day, they replaced it free of charge.
https://twitter.com/llahnoraa/status/774958786825990144
However I decided not to pay $130 using ATT insurance deductible claim. Instead, took a risk by driving two hours to closest Apple Store. That day, they replaced it free of charge.
This fault has absolutely zero to do with a missing metal shield. Underfill would be an improvement but the main issue is the flexibility of the phone chassis. If you go that thin, you have to have a rigid body. Even minuscule deflection over and over again will cause stress fractures in the BGA.
