Three More Law Firms Join Class Action Lawsuit Against Apple Over iPhone 6 'Touch Disease'

[shadowbird423]

Obviously this was not intentional and whatever the flaw, Apple typically does a hardware switch when it can. It may be they simply do not have non-defective handsets to replace them with. Apple may end up replacing them with 6S and 6S+ handsets as the settlement for the lawsuit. To me the sooner the better so the issue gets out of consumers minds sooner. With the recent Samsung battery defect, it seems it at least puts two large competitors on an even playing field of oops moments.

This is incorrect. I went to the store to see if I could get mine replaced and they suggested I buy a new one for $329. I kept cool, but my friend who came along was about to murder the genius I talked to.

 

[SimonTheSoundMa]

Just take it back to Apple. They'll just replace the device there and then. They did it when I had wifi problems on my 2 year old 4S and my friends day one purchased iPhone 6 just last week that had a screen issue.

 

[Sefstah]

Apple vs Samsung...Choose your poison.
Both companies are stubborn...refusing to accept design flaws in their product...come what may. Such a shame!

Except Samsung did admit to their mistakes...
[doublepost=1476036091][/doublepost]Samsung: Admitted their mistakes and replaced over 1 million Note 7's.
Apple: You're touching it wrong.

 

[Jakeoster]

This has happened to me and if it's happening to you, fear not.

All I did was contact Apple through their support twitter, be nice and follow their instructions even if you know it won't do anything.

You will then be contacted by a senior Apple advisor via phone and they will specifically say "this is a logic board failure" and set up a time at the Apple Store to get it taken care of.

 

[mtneer]

Well I doubt this was worth the 0.4mm or whatever thickness savings it was to drop the metal shield. I'm sure some will think it was. Hopefully this will result in less short-sightedness in the future regarding the subject.

With the bald guy in charge of design? Not a chance...

 

[Feenician]

Samsung: Admitted their mistakes and replaced over 1 million Note 7's.

And what have Samsung admitted to over the last two weeks of 7 combusting replacement phones?



Oh right

I'm not even defending apple here. This should never have gotten this far and customers need to be taken care of post-haste but you're living in a fantasy world

 

[dypeterc]

This is incorrect. I went to the store to see if I could get mine replaced and they suggested I buy a new one for $329. I kept cool, but my friend who came along was about to murder the genius I talked to.

Was it out of warranty?
[doublepost=1476036772][/doublepost]

They are entitled to free repairs or replacements because Apple sold them products that are not fit for purpose, also known as lemons.

Wrong.

 

[truthertech]

If I were Apple, I'd give all confirmed accounts of 'touch disease' a free IPhone 6s in a similar size as a replacement. They'd get an even better phone and restore faith in the brand.

Other than rumors, what are the facts about how many of the 200 million or so iPhone 6's have this problem?

 

[cambookpro]

It's probably wrong but I'm curious why after two years these users aren't looking at upgrading? Maybe they are and they just want a higher resale value or discount? I know after that long my battery isn't that great anymore.

The iPhone 7 is expensive, upgrades aren't massive, same design, rumours of a big change next year, and the still 6 Plus works fine for most things. That's why I'm not upgrading (first time I'm keeping the same phone for 3+ years), I'm sure there are many other reasons for other people too.

I replaced my battery earlier this year so hopefully it should still be going strong next year!

 

[A7ibaba]

iPhone 6 is not sold in that numbers. I think the number is around 10-15 mil

 

[Pujones1]

I had this problem happen with my phone this summer and I paid the $329 to get a refurbished 6 Plus. I'd like my money back if this does prove to be a problem that should have been handled with them just giving me a replacement.

I'm a huge Apple fan and I'm deep into the ecosystem with Macs, iPads, iPhones and Apple Tvs for my family and I but right is right. I hope that they are allowed to take care of US the customers who have suffered this problem without the lawyers getting all the benefits.

 

[Jakeoster]

Exactly.

I've certainly rolled my eyes in the past over the previous class action suits (you're holding it wrong, etc) but this one feels legit. I know several people who's phones are suffering from this, mine included. And when the marketplace can organize to protect itself, it's a good thing.

I keep a nice, clean, phone, and never-ever even dropped my 6 (got lucky this round). And this started happening to me in August…out of warranty, and just in time for the 7, even though I would've waited till next year had the phone kept working properly. Now, that wasn't terrible…just inconvenient, and expensive…but the other issue is that this "touch disease" renders my 6 un-sellable, so I can't recoup any $$$ to offset the purchase of the new 7.

Again, lawyers and class actions can certainly be skeevy, but they generally serve a purpose. And sometimes (perhaps in this case) they will do what they are designed to do: 1) hold companies accountable for bad decisions and make them think twice in the future, and 2) giving consumers a bit of relief without them having to spend their own time and effort to pursue an individual resolution.

That's what a lot of people don't understand. Yes the problem itself is annoying but what is EXTREMELY annoying is that $750+ phone I just paid off is now unsellable and unusable.

There is no cost offset for another phone like I have in the past. That's the most troubling part of it.

 

[newellj]

If you watch the video, the iPad Rehab spokesperson CLEARLY states that the problem is caused by BENDING the iPhone, for example by having the iPhone in your back pocket and sitting on it.

Smartphones, like desktop and notebook computers, HDTVs, tablets, and other electric devices are not meant to be bent. If they are bent, either purposely or by accident, damage can easily be done to the delicate electronic components inside the devices. Smartphones, because they are much smaller and thinner than larger computers or TVs, can be damaged much more easily.

In 2014 Consumer Reports did a 3-point pressure test on the iPhone 6 Plus, and they found that it took 90 pounds of pressure to bend the phone!!!

It is unfortunate that some people are neglectful of this fact, and (as in this case) many take absolutely no responsibility for the damage they have done to their own electronic devices. Lawyers love people such as those as clients, because win or lose, and no matter how frivolous a case they take on, it is money in their pockets.

Not everyone lacks the common sense to understand this, but is it REALLY necessary that each smartphone box come with a large sticker that says “Don’t apply enough pressure to this device to bend it, as that will cause damage”?

If this does get to court, with the evidence presented that the problem is caused by user damage to the iPhones, it will get tossed out!

It's possible that there's a middle ground here. The chassis of the 6/6+ may be flexible enough to cause this problem, totally apart from what we would call bending.
[doublepost=1476038874][/doublepost]

It's the little things that count - like mechanical stability in circuit boards. I wonder if the next iPhone will have a titanium frame underneath all that glass the stiffen it....

The upgrade in the aluminum used in the chassis of the 6S may have already solved that problem.

 

[mademan118]

The problem is the the problem persists through warranty replacements. I had 3 phones replaced all because of this same issue. All were replacements of the replacement devices.

I wonder if the 6s/7 will have the same issue after some time. Would be crazy if the touchscreen had a fixed life as far as the amount of touches it could sustain before failure.

 

[Feenician]

iPhone 6 is not sold in that numbers. I think the number is around 10-15 mil

What? There where 10 million sold in the first weekend

http://www.nytimes.com/2014/09/23/t...-10-million-new-iphones-in-first-weekend.html

 

[neteng101]

It's possible that there's a middle ground here. The chassis of the 6/6+ may be flexible enough to cause this problem, totally apart from what we would call bending.

Its bending - just not to an extent that would cause the chassis to deform, but its still bending.

And the problem clearly seems to be 6+ (not 6)... the 6+ I thought from the early days was a bad buy and continues to proof that call of mine right. Everything from the 1GB of RAM not being enough to cope with its higher res display to the chassis being more susceptible to bending and this which is clearly bending relaxed meant that anyone buying a 6+ should have expected limited longevity from this particular model.

 

[neutralguy]

That's the thing...I don't feel screwed. I carried that phone everywhere for two years. It was the hardest working computer I've ever owned, and it definitely hit the ground and I definitely sat on it a time or two.

I would have felt screwed if my perfectly superfluous and unnecessary pencil stopped working after about 100 hours of use, but Apple was so kind as to replace that, no questions asked.

And a new keyboard? Is that how it feels when you get screwed? Eh, Larry?

And the FREE video card replacement on my 5 year old MacBookPro which guaranteed that I won't buy a laptop for at least three more years (and since I'm almost 100% on IOS, i might never buy one again)??

Eh? Larry?

If you send me your address and 200 bucks, I'll mail you a 6+ with a non-contagious touching disease... Look at it as an investment! It might be worth a 6s+ in a few months!

You made my day!

 

[pat500000]

Attorney in the court asking Tim to respond about the accusations:

Attorney: mr cook, what do you have to say about the situation?
Tim: "stay courage"

 

[weup togo]

This is the worst product defect in Apple's history. There are hundreds of millions of these devices in use, and a meaningful chunk of them are going to fail. I personally know three people who have had to replace 6+es at their own expense, because Apple refused to acknowledge the design flaw. Apple is lucky Samsung is having an infinitely worse year.

 

[profmjh]

Does anyone know what's going on in the UK?

My 6+ had this problem. I reported it to Apple, who were useless. I ended up selling it on eBay and buying a 6S+.

I doubt I'll have any comeback.

It's shameful that there is clearly an issue here and Apple is denying it.

 

[44267547]

Apple vs Samsung...Choose your poison.
Both companies are stubborn...refusing to accept design flaws in their product...come what may. Such a shame!

No. Not even close. Your really comparing Apple's technical faults to a Samsung hardware battery failure, which has had the potential of seriously harming customers, let alone exploding on an airplane?

Sure, Apple has hardware issues with the iPhone 6, MacBook GPU, etc, but The Note 7 is quickly achieving being all together banned for the hazards it poses. I will gladly choose a hardware issue with an Apple product over my personal well being with an exploding Note 7.

 

[JohnPhamlore]

Just stop buying the first generation of any major re-designed Apple product. This was a well-known principle way back when Steve Jobs was in prime health running Apple.

This is why I think the iPhone 7 and not the rumored iPhone 8 is the wisest Apple phone to buy for the next couple of years. Or see how long the iPhone 4S was supported.

 

[noslenam]

So after Apple screwed you over with the 6 Plus, you want to buy the 7 Plus?

Well at the point I was at with my 6+ still working I was happy and didn't plan to purchase anything. Having issues with my 6+ I wanted to have apple replace it at their expense. Well my only option was to purchase another refurbished 6+ from Apple or upgrade.
Any time I plan an upgrade I think I would want to update to the newest modle wouldn't you? So my option was a refurbished 6+ that may have the same issues as I was having, wait for the 7 to come out but deal with a phone that was failing every few days or go with a 6s+. Unfortunately I ended up going with the 6s+ because I needed a phone. So it's not that Apple screwed me over and I want to buy the 7. I've been using Apple products for the past 18-20 years and the iPhone since the start and it seems each new modle gets thinner and thinner and has more issues.
I think Apple needs to have a longer cycle between releases and spend more time getting things right the first time. Give me back a little thickness and battery life over thinner and lighter and more issues.

 

[kagharaht]

This is incorrect. I went to the store to see if I could get mine replaced and they suggested I buy a new one for $329. I kept cool, but my friend who came along was about to murder the genius I talked to.

Why would you get mad at the workers there? Express violence to someone who is just trying to make a living and following the companies policies. Quite silly of you. Blame Apple Corporate.

 

[Val-kyrie]

Before I sold my old iPhone 6, I checked to see if the phone was bent. To my surprise it was. I never put it in my back pocket or mistreated it. The iPhone 6 metal is just too weak which is why Apple upgraded the hardness on the 6s. Point is it is not always the users fault.

Please, don't feed the troll.