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They knew about the issue way before the 6S even came out. The 6s already incorporates at LEAST TWO engineering changes that prevent the problem for happening:
1- stronger Aluminum than the 6
2- relocating the chip

number 1 above was due to bending issue, not related to this touch issue.
 
While I dislike legal action that involves heavy compensation for lawyers and very little benefits to those affected, this legal action is very much justified in my eyes. Often these cases require receipts and things people just don't have anymore and most of the money goes to law firms as legal costs. I prefer apple etc to settle these things before they become lawsuits. Apple seems to be against admitting fault and treating customers with respect at the moment they need a few cases like this to make them reconsider how they handle design faults and dealt direct with customers instead.

I personally take issue with the quality of apple's cables on almost all devices they fail and have little or no stress relief and odd choices of rubber and metal layered together. The grippy rubber snags rather than slides over itself and materials. The wire under it is twisted in a pattern that over time promotes strain and allows little flexibility. I hate apple cables and i'm sure it's planned obsolescence and I really wish lawyers would tackle that issue too! Apple used to be a company i respected but they have turned every single part of their business into a mini SCAM. The cables, the iCloud (all in or nothing), apple care (obsolete for most countries as warranties are often far longer) lighting headphones, W1 chip for wireless, etc. It's not all by accident. I hope apple does come out the other side of this weird way of working against the consumer and realises the error of it's ways. It's a numbers company not a people company now, and it's saddening. No matter how much they bang on about gay rights and security, it's all a PR front to rather unpleasant behaviour behind the scenes.
 
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Apple vs Samsung...Choose your poison.
Both companies are stubborn...refusing to accept design flaws in their product...come what may. Such a shame!

I disagree. Apple *is* ignoring this problem, or at least deliberately taking too long to put a proper fix process in place. If they acknowledged the problem publicly, it may be a full recall situation for all such devices, and they don't want that. I think they are hoping that people will simply upgrade to a different model instead of Apple having to brunt the cost of fixing the `6 Plus` devices. It's a shame.

Was this problem addressed with the `6s Plus`?

Samsung did a full recall. There's been one reported incident out of a million.

EDIT: There's been three reports since the recall — http://forums.appleinsider.com/discussion/196073
 
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Samsung did a full recall. There's been one reported incident out of a million.

There were around 100 reported incidents, pre-recall. Then they did a re-issue, promising the device was safe. 12 days later there have been 8 "safe" devices which have gone on fire. Not "1 in a million"
 
There were around 100 reported incidents, pre-recall. Then they did a re-issue, promising the device was safe. 12 days later there have been 8 "safe" devices which have gone on fire. Not "1 in a million"

8? Links? I've seen three reports now, include a 13 year old that was using the "safe" Note 7 at school. The parents should be held accountable in that case (my opinion).
 
I had this back at the beginning of the year here in London. Looked it up online a saw it was a widespread problem. I shuddered at the thought of once again dealing with apple as I had a proper run in with them over the 2011 MBP fiasco but I took it into the apple store on regent st and I told them what was wrong and they said yep this is well known and gave me a refurb replacement within minutes.
 
8? Links? I've seen three reports now, include a 13 year old that was using the "safe" Note 7 at school. The parents should be held accountable in that case (my opinion).

If you've seen 3 reports why would you say "1 in a million" in your last post?


There's another link in the AT&T thread but I can't find it and I'm about to leave for the day.


Edit: Found it. "1 in a million" indeed :rolleyes:


This is the part in the playbook where you claim they're all fake of course.

Off to do something more fun than this :)
 
number 1 above was due to bending issue, not related to this touch issue.

The bending (the amount you can twist the phone without permanently bending it using weak force) cause the PCB to warp and damage the IC connection to the PCB. No. 1 helps prevent the PCB to warp because you have to apply much more force for the chassis to flex.
 
The bending (the amount you can twist the phone without permanently bending it using weak force) cause the PCB to warp and damage the IC connection to the PCB. No. 1 helps prevent the PCB to warp because you have to apply much more force for the chassis to flex.

I got that. what I meant was that Apple did not know about the touch disease back then. they build 6s with stronger aluminum because of bending issue, not touch disease. of course this fix also helps touch disease coincidentally.

does iphone 7 have underfill and metal shield as suggested in the youtube video?
 
This will lead to a repair program. People who experience this in the future will appreciate the efforts of those pushing apple at the moment to acknowledge the issue and take action. This is a rinse and repeat of previous issues like the nvidia GPUs in MacBooks

Yeah, it's just too bad Apple usually drags its feet and in some cases, made it difficult for some who were unfortunate to have their problems begin during Apple's denial/problem mitigation stage.
 
I personally take issue with the quality of apple's cables on almost all devices they fail and have little or no stress relief and odd choices of rubber and metal layered together. The grippy rubber snags rather than slides over itself and materials. The wire under it is twisted in a pattern that over time promotes strain and allows little flexibility. I hate apple cables and i'm sure it's planned obsolescence and I really wish lawyers would tackle that issue too!

Awesome. Cable gate. Time to climb down from your soapbox.
 
I got that. what I meant was that Apple did not know about the touch disease back then. they build 6s with stronger aluminum because of bending issue, not touch disease. of course this fix also helps touch disease coincidentally.

does iphone 7 have underfill and metal shield as suggested in the youtube video?

Apple engineers probably did specialized testing and realized they had a serious issue on their hands soon after the release of the iPhone 6/6 Plus. They didn't just use stronger aluminum because they didn't want to hear accusations of their phones bending easily, they also made a modification that clearly shows they knew about the potential "touch disease" and were prompted to make the necessary change.
 
Apple engineers probably did specialized testing and realized they had a serious issue on their hands soon after the release of the iPhone 6/6 Plus. They didn't just use stronger aluminum because they didn't want to hear accusations of their phones bending easily, they also made a modification that clearly shows they knew about the potential "touch disease" and were prompted to make the necessary change.

I don't think apple engineers knew that early. touch disease is not something they can test in the lab. this issue took over a year to develop in consumer's hands with real life usage.
 
iPhone 6 is not sold in that numbers. I think the number is around 10-15 mil


You're kidding right? They sold 10 million in the first weekend. Over 200 million in 12 months.
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And what have Samsung admitted to over the last two weeks of 7 combusting replacement phones?

View attachment 664246

Oh right :rolleyes:

I'm not even defending apple here. This should never have gotten this far and customers need to be taken care of post-haste but you're living in a fantasy world


No, Samsung waited until the pressure was on. Then they resisted working with the CPSC until forced to do so, because they didn't want it to be an official recall that prevented them from selling the the model and pushing out a replacement.
 
I don't think apple engineers knew that early. touch disease is not something they can test in the lab. this issue took over a year to develop in consumer's hands with real life usage.

They have testing equipment that can mimic long-term usage. What's your explanation why they didn't use a metal shield with the 6/6Plus like they did with the 5s?
 
Worse, replacement refurbished handsets costing owners $329 have reportedly shown symptoms of the same problem within days or weeks of being issued.

If replacement refurbished are showing the same problem 'within days or weeks' then they'd be covered under warranty.
 
glad to see this is only affect some phones

"...but will not tell customers about it."

Yes. Geniuses don't always know everything..... Their a person, not an expert of all shapes of Apple.. which take priority over engineers.
 
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