AT&T : Hello! My name is John-B. How may I help you today?
Me : Hi John.
Me : I will be upgrading to a Next plan with the new iPhone. I understand you offer Next + Down Payment but only directly through AT&T. Will I be able to order with Next via Apple, then change my plan to Next + Down Payment with AT&T immediately after?
AT&T : That is a good question allow me to check that one for you, rest assured that I will be here to assist you with all the information that you will be needing before pre ordering the device
Me : Thank you.
AT&T : You are so welcome!
Me : I have spoken to a couple of representatives over the phone but they were unsure.
AT&T : I see, as I have checked here yes you will be able to pre order via apple

What I will just need to do is to have my notation on your account then rest assured that you will be able to preorder for the new Iphone device
AT&T : Then after that, all you need to do is to contact att to make sure that your rate plan will be changed as well
Me : So I can preorder via Apple on a Next plan. Then I can call AT&T to arrange the down payment and reduce monthly device costs?
AT&T : That is correct, rest assured that I will be posting a note on your account for documentation purposes of what we have discussed / Processed today.
Me : Thank you very much, I really appreciate it.
AT&T : You are so welcome!
AT&T : Now that we are able to check if you will be able to do the pre order via apple as well as have all the information that they will be needing noted on your account, would there be anything else that I can do to make your experience even better?
Me : That's everything, thank you.
AT&T : You are so welcome!
AT&T : Perfect!
AT&T : Awesome!
AT&T : Thanks for choosing AT&T! We really appreciate your continued business and I am glad we got you taken care of today! and you do have a great day!

(shake)
Me : You too!