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To Caudabe or not to Caudabe!

levels said:
I get what you’re saying, but you are contradicting yourself a bit. You’re saying the people of this forum are in the minority vs their overall customer base who doesn’t complain. That may be true, but if so, then why can't they support those queries if it’s so minuscule as you say? Especially when you are a company that doesn’t provide a phone number to contact them, many people who are paying for a more premium case do not find it acceptable to wait a week for a response.

As you mentioned, maybe you are not intending to, but you sound very closely affiliated with Caudabe.

One other thing to note- I have used Caudabe cases on and off for 10 years and was always a big fan, so my view is not some random view on only their current situation. It really only started the last 2 years where they can’t handle the email volume for iPhone launches, and I mentioned previously, their cases last year had several issues with quality that many people were not happy with. They literally updated the case(the Sheath)3 times to try to create a better version last year. That’s not ideal- they need to try to create a version that works from day 1 because even though they do provide great service in terms of replacements, it’s just a hassle to have to go through that for something as simple as a phone case.

These aren’t exactly cheap cases, and people expect a lot for a $50 piece of plastic, otherwise they can order a $10 Amazon case shipped next day to their door and process a return in under 30 seconds online if they have an issue.

You want to change $45 + shipping for a plastic case, then you need to provide CS that supports that price level. That’s how all proper businesses work.
Click to expand...
This! They don’t have an excuse now for sloppy launches each year. Hire more people if needed instead of pinching penny's for pure profit.
 
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levels said:
I get what you’re saying, but you are contradicting yourself a bit. You’re saying the people of this forum are in the minority vs their overall customer base who doesn’t complain. That may be true, but if so, then why can't they support those queries if it’s so minuscule as you say? Especially when you are a company that doesn’t provide a phone number to contact them, many people who are paying for a more premium case do not find it acceptable to wait a week for a response.

As you mentioned, maybe you are not intending to, but you sound very closely affiliated with Caudabe.

One other thing to note- I have used Caudabe cases on and off for 10 years and was always a big fan, so my view is not some random view on only their current situation. It really only started the last 2 years where they can’t handle the email volume for iPhone launches, and I mentioned previously, their cases last year had several issues with quality that many people were not happy with. They literally updated the case(the Sheath)3 times to try to create a better version last year. That’s not ideal- they need to try to create a version that works from day 1 because even though they do provide great service in terms of replacements, it’s just a hassle to have to go through that for something as simple as a phone case.

These aren’t exactly cheap cases, and people expect a lot for a $50 piece of plastic, otherwise they can order a $10 Amazon case shipped next day to their door and process a return in under 30 seconds online if they have an issue.

You want to change $45 + shipping for a plastic case, then you need to provide CS that supports that price level. That’s how all proper businesses work.
Click to expand...
I have a working relationship with Caudabe and have for years but that doesn’t change what I’m speaking on. They don’t pay me to get up here and defend them. When I hear people say that customer service is terrible, I tend to step in because they have an insanely crazy response time frame and they stand by that. If you heard someone talking trash about someone you know, you’re going to step in and defend them right?

As for the case, sure I want them to get a little more consistent on the quality of the cases but yes I know for a fact that I’m right that majority of people, like overwhelmingly the majority does not care about a MagSafe imprint. That is literally something that everyone on here was going crazy over. Ow personally do I like it, no and I want it to go away as bad as you guys do.

But I know this conversation goes nowhere because you have your thoughts and I have mine and that’s cool. I respect it.

If you see changes with a case while it’s out in the market, they are going with what the people who own them are saying. They aren’t the only ones to do that. It’s soooo many brands who do the exact same thing but I get that doesn’t make it okay for the end user.

But good convo.
 
TechnicallyTee said:
I have a working relationship with Caudabe and have for years but that doesn’t change what I’m speaking on. They don’t pay me to get up here and defend them. When I hear people say that customer service is terrible, I tend to step in because they have an insanely crazy response time frame and they stand by that. If you heard someone talking trash about someone you know, you’re going to step in and defend them right?

As for the case, sure I want them to get a little more consistent on the quality of the cases but yes I know for a fact that I’m right that majority of people, like overwhelmingly the majority does not care about a MagSafe imprint. That is literally something that everyone on here was going crazy over. Ow personally do I like it, no and I want it to go away as bad as you guys do.

But I know this conversation goes nowhere because you have your thoughts and I have mine and that’s cool. I respect it.

If you see changes with a case while it’s out in the market, they are going with what the people who own them are saying. They aren’t the only ones to do that. It’s soooo many brands who do the exact same thing but I get that doesn’t make it okay for the end user.

But good convo.
Click to expand...
Lizzy always very helpful.
 
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TechnicallyTee said:
I have a working relationship with Caudabe and have for years but that doesn’t change what I’m speaking on. They don’t pay me to get up here and defend them. When I hear people say that customer service is terrible, I tend to step in because they have an insanely crazy response time frame and they stand by that. If you heard someone talking trash about someone you know, you’re going to step in and defend them right?

As for the case, sure I want them to get a little more consistent on the quality of the cases but yes I know for a fact that I’m right that majority of people, like overwhelmingly the majority does not care about a MagSafe imprint. That is literally something that everyone on here was going crazy over. Ow personally do I like it, no and I want it to go away as bad as you guys do.

But I know this conversation goes nowhere because you have your thoughts and I have mine and that’s cool. I respect it.

If you see changes with a case while it’s out in the market, they are going with what the people who own them are saying. They aren’t the only ones to do that. It’s soooo many brands who do the exact same thing but I get that doesn’t make it okay for the end user.

But good convo.
Click to expand...

Do you mind clarifying what a “working relationship” means exactly? That’s a very broad term. You also never addressed- if it’s just a minority who are raising things(the fact you mentioned you know), why cant they handle the volume then since it should be such a small portion of overall business? Hoping you can address that point due to your working relationship.

Agree, good convo.
 
levels said:
Do you mind clarifying what a “working relationship” means exactly? That’s a very broad term. You also never addressed- if it’s just a minority who are raising things(the fact you mentioned you know), why cant they handle the volume then since it should be such a small portion of overall business? Hoping you can address that point due to your working relationship.

Agree, good convo.
Click to expand...
They are one of my YouTube sponsors. I know the general public is going to say that explains everything but have NEVER paid me to say anything good. I’ve always had creative control on my videos and they don’t even see them to “approve” before they go up. It’s a company that I have been knowing for YEARS that I trust and know their practices.
 
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TechnicallyTee said:
They are one of my YouTube sponsors. I know the general public is going to say that explains everything but have NEVER paid me to say anything good. I’ve always had creative control on my videos and they don’t even see them to “approve” before they go up. It’s a company that I have been knowing for YEARS that I trust and know their practices.
Click to expand...
All good, I get it. And I’m not saying they are a terrible company at all, as I have been using their stuff for years as I mentioned. But last year they seemed to slip a bit IMO(and others here), and I also had high standards for them which is why i was surprised and hoping it improves this year. That’s all really.
 
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levels said:
All good, I get it. And I’m not saying they are a terrible company at all, as I have been using their stuff for years as I mentioned. But last year they seemed to slip a bit IMO(and others here), and I also had high standards for them which is why i was surprised and hoping it improves this year. That’s all really.
Click to expand...
I understand completely and I even said it in one of my videos that I want the consistency in the production of their cases. I remember I said that in the Eucalyptus Sheath video.
 
levels said:
I get what you’re saying, but you are contradicting yourself a bit. You’re saying the people of this forum are in the minority vs their overall customer base who doesn’t complain. That may be true, but if so, then why can't they support those queries if it’s so minuscule as you say? Especially when you are a company that doesn’t provide a phone number to contact them, many people who are paying for a more premium case do not find it acceptable to wait a week for a response.

As you mentioned, maybe you are not intending to, but you sound very closely affiliated with Caudabe.

One other thing to note- I have used Caudabe cases on and off for 10 years and was always a big fan, so my view is not some random view on only their current situation. It really only started the last 2 years where they can’t handle the email volume for iPhone launches, and I mentioned previously, their cases last year had several issues with quality that many people were not happy with. They literally updated the case(the Sheath)3 times to try to create a better version last year. That’s not ideal- they need to try to create a version that works from day 1 because even though they do provide great service in terms of replacements, it’s just a hassle to have to go through that for something as simple as a phone case.

These aren’t exactly cheap cases, and people expect a lot for a $50 piece of plastic, otherwise they can order a $10 Amazon case shipped next day to their door and process a return in under 30 seconds online if they have an issue.

You want to change $45 + shipping for a plastic case, then you need to provide CS that supports that price level. That’s how all proper businesses work.
Click to expand...
I agree with that, I’m a French customer and I am a Caudabe sheath guy since the iPhone 6s Plus. This year I’m waiting a little bit before buying the new case because the processing when you import this case from France is a hassle and not free with the taxes importation… The iPhone 15PM case is the only case that had issues especially with the magnet ring that appears and I don’t use MagSafe… I’m living with that because I didn’t want to pay extra fees. This case is not cheap
 
Well I checked my spam folder and it turns out I did get a shipping email after all and the day I bought the case. Estimated delivery for me is 23rd to 25th of September to the UK. It’s currently in Illinois USA lol.
 
They sent me a support email yesterday first thing I replied immediately and still nothing,the CS is nothing short of horrendous imo,if you can’t grow you die and plenty other case manufacturers with a superior way of doing business out there who will take my £131 with pleasure I’m afraid
 
Treble said:
They sent me a support email yesterday first thing I replied immediately and still nothing,the CS is nothing short of horrendous imo,if you can’t grow you die and plenty other case manufacturers with a superior way of doing business out there who will take my £131 with pleasure I’m afraid
Click to expand...
What did they say?
 
Sal09 said:
Did they assign RM or Evri?
Click to expand...
Evri thank goodness. If it was Royal Mail I'd have to add another 2 days to the lead time as our postmen love withholding our parcels in our local sorting office. They are a nightmare. Was yours Evri too?

I haven't had any update on my iPhone though, so the case might end up arriving before it anyway lol.
 
The-Real-Deal82 said:
Evri thank goodness. If it was Royal Mail I'd have to add another 2 days to the lead time as our postmen love withholding our parcels in our local sorting office. They are a nightmare. Was yours Evri too?

I haven't had any update on my iPhone though, so the case might end up arriving before it anyway lol.
Click to expand...
Yea Evri here as well.
 
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iFone88 said:
I paid the $20 for Fedex int. priority and it appears mine will be landing at the same time as yours (23rd).

The Fedex service they have used appears to be an economy service too.
Click to expand...

I also paid the extra shipping Fee for Fedex international and got the 23rd as delivery date. Suddenly I got an Email today that I will receive it today here in Europe :)
 
Cruncher said:
I also paid the extra shipping Fee for Fedex international and got the 23rd as delivery date. Suddenly I got an Email today that I will receive it today here in Europe :)
Click to expand...
Mine was still in Indianapolis as of 20:30 last night
 
TechnicallyTee said:
I have a working relationship with Caudabe and have for years but that doesn’t change what I’m speaking on. They don’t pay me to get up here and defend them. When I hear people say that customer service is terrible, I tend to step in because they have an insanely crazy response time frame and they stand by that. If you heard someone talking trash about someone you know, you’re going to step in and defend them right?

As for the case, sure I want them to get a little more consistent on the quality of the cases but yes I know for a fact that I’m right that majority of people, like overwhelmingly the majority does not care about a MagSafe imprint. That is literally something that everyone on here was going crazy over. Ow personally do I like it, no and I want it to go away as bad as you guys do.

But I know this conversation goes nowhere because you have your thoughts and I have mine and that’s cool. I respect it.

If you see changes with a case while it’s out in the market, they are going with what the people who own them are saying. They aren’t the only ones to do that. It’s soooo many brands who do the exact same thing but I get that doesn’t make it okay for the end user.

But good convo.
Click to expand...
I agree. 99% of the people don’t even know what a Magesafe imprint is or what it looks like.
 
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