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I work at Apple, we are expected to have the following models in the UK store from Wednesday (tomorrow onward) in both Covent Gardens and Regent Street stores, but supplies will be limited and its best to come to the store as they open.

- 13" touch bar (512GB / 16gb RAM).
- 15" touch bar (1 TB, Radeon 460).

Actually, I don't work for Apple and I am only joking :(. Sorry for being mean!
 
Yep, the Apple Store in Aberdeen has said they will receive 13 inch models very soon, but no update on the 15 inch.

Hmm, I've ordered a 13" Space Grey with 512Gb but not being delivered till December 30th.

Will definitely be keeping an eye on Aberdeen stock and see if I can get one earlier and cancel my online order.
 
I work at Apple, we are expected to have the following models in the UK store from Wednesday (tomorrow onward) in both Covent Gardens and Regent Street stores, but supplies will be limited and its best to come to the store as they open.

- 13" touch bar (512GB / 16gb RAM).
- 15" touch bar (1 TB, Radeon 460).

Actually, I don't work for Apple and I am only joking :(. Sorry for being mean!

My local store is getting a supply in tomorrow for their business customers. They are going to call me when they know what spec they are. Don't know if they will have a supply for everyone?
 
Just got mine in Rome. I am SOOO happy, otherwise my scheduled delivery was 15-20 Dec. It's been fun, guys!!
Which one did you get ?
I'm trying to pick one up in France but online it still doesn't offer in store availability ... :(
 
Just picked up a 13 inch (Touch bar) 512GB space grey in Trafford Centre. They have plenty of stock but nothing showing available to pick up yet. Interestingly the only non standard model they have available is 16GB/512GB but with 3.3ghz processor as well - which makes it very expensive!
 
Ah fair, thought they had previous pre-order issues or something.

Do you mean if a part is broken or something like that?

Spending upwards of 3k on a laptop, I'd want it to be pristine. Tried to return something in the past to them, that clearly had an issue, but they made such a fuss to take it back/exchange. Staff were also clueless about general tech knowledge. Apple or John Lewis wouldn't have said a word. This was a few years ago now, so not sure if things have changed with them.
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Just picked up a 13 inch (Touch bar) 512GB space grey in Trafford Centre. They have plenty of stock but nothing showing available to pick up yet. Interestingly the only non standard model they have available is 16GB/512GB but with 3.3ghz processor as well - which makes it very expensive!

Hi rossy100,

So it looks like they have BTO models in the stores by the looks of things?
 
Spending upwards of 3k on a laptop, I'd want it to be pristine. Tried to return something in the past to them, that clearly had an issue, but they made such a fuss to take it back/exchange. Staff were also clueless about general tech knowledge. Apple or John Lewis wouldn't have said a word. This was a few years ago now, so not sure if things have changed with them.
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Hi rossy100,

So it looks like they have BTO models in the stores by the looks of things?

Just the one very high end special I think.

Guy showed me all the models on his handheld and that was only non standard model.
 
Just the one very high end special I think.

Guy showed me all the models on his handheld and that was only non standard model.

I am after the 15" with 2.9 i7 / 1TB / Radeon 460. I know our US cousins have picked them up (this spec is apprarnly available there) so just hoping I can find it here, too!

Thanks for the update and enjoy your new computer :)
 
Spending upwards of 3k on a laptop, I'd want it to be pristine. Tried to return something in the past to them, that clearly had an issue, but they made such a fuss to take it back/exchange. Staff were also clueless about general tech knowledge. Apple or John Lewis wouldn't have said a word. This was a few years ago now, so not sure if things have changed with them.

I had the pleasure of working for them some years ago whilst at uni. The guys on the KnowHow desk were mostly pretty good to be fair, very good at calming irate customers down and helping them.

Returns wise it was a PITA. They used really old software (Because they paid a fortune for it) and the whole thing was not set up well for returns. For a start you had to have special clearance for it, which usually involves getting the manager (Who will try anything to not take it back). Also, they don't work on commission but sales are tracked and you'd still get a berating if you don't meet 'targets'. So if I sold a 3k laptop, that's basically my weekly target right there, if it gets returned, it not only would wipe that out, but then you get questioned to make sure you did everything to make the customer keep the product. The next problem was with actually processing a return, if another salesperson sold a device and I return it on my login, I would get in trouble due to the points above. So you'd need to log into the other persons account which could get ugly in the staff room... All this is why when you try return something, you mostly just get directed to call a Helpdesk, and they'll tell you to take it back to the store.

I was only there a year, I will say most of the staff were pretty decent people. The senior ones are often the ones to avoid. I left on moral reasons, I would just do returns or tell people where to get a product cheaper. Or if they would come into the store in say September this year looking to buy a new MBP, I would tell them they might want to wait until October. And the managers love it when you don't convert stuff to sales the moment a customer walks in, regardless if they come back a month later, because targets people!
 
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I had the pleasure of working for them some years ago whilst at uni. The guys on the KnowHow desk were mostly pretty good to be fair, very good at calming irate customers down and helping them.

Returns wise it was a PITA. They used really old software (Because they paid a fortune for it) and the whole thing was not set up well for returns. For a start you had to have special clearance for it, which usually involves getting the manager (Who will try anything to not take it back). Also, they don't work on commission but sales are tracked and you'd still get a berating if you don't meet 'targets'. So if I sold a 3k laptop, that's basically my weekly target right there, if it gets returned, it not only would wipe that out, but then you get questioned to make sure you did everything to make the customer keep the product. The next problem was with actually processing a return, if another salesperson sold a device and I return it on my login, I would get in trouble due to the points above. So you'd need to log into the other persons account which could get ugly in the staff room... All this is why when you try return something, you mostly just get directed to call a Helpdesk, and they'll tell you to take it back to the store.

I was only there a year, I will say most of the staff were pretty decent people. The senior ones are often the ones to avoid. I left on moral reasons, I would just do returns or tell people where to get a product cheaper. Or if they would come into the store in say September this year looking to buy a new MBP, I would tell them they might want to wait until October. And the managers love it when you don't convert stuff to sales the moment a customer walks in, regardless if they come back a month later, because targets people!

Thanks for sharing that. This is pretty much what I would have expected. Unfortunately a flawed business model. I have also worked in a very public facing role(!) and targets were, well... a part of the bread and butter. It felt terrible to have to enforce them for the sake of it, does much more damage than good. But I digress.
 
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