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What model are you getting?


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Update with UR: They claim to have found some "dark spots" in the camera (total BS) and have reduced their offer (from 832) to £582 in an email. Complete and utter nonsense. I've asked them to send the device back.
This is the kind of thing that really hacks me off. If true then fair enough but it makes you wonder how trustworthy some of these people are.

We’ll soon know if others have similar experiences.

You have my sympathy. A £250 reduction in valuation is huge.
 
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That’s disappointing to hear.. good you get your phone back! If there are issues you’ll still have warranty to resolve!

Hope they’re not a bunch of charlatans
I am absolutely fuming. The phone is in pristine condition. No issue with the camera at all. I've had the phone checked twice in the last two weeks to determine its condition - no issues whatsoever. Im not sure what condition the phone will return to me in.
 
I am absolutely fuming. The phone is in pristine condition. No issue with the camera at all. I've had the phone checked twice in the last two weeks to determine its condition - no issues whatsoever. Im not sure what condition the phone will return to me in.

Yeah I’d be too… this whole industry is open to abuse by these companies.

Did you have a note of your IMEI?
 
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This is the titan grey I want on Tuesday

7bb88976cdef09a160be2345b440366f.jpg



C’mon Timmy boy
 
Hopefully you get a quick return and it’s as how you had sent it in.

Locked in elsewhere?
Yes but I don't know what condition the phone will return in. Whether they'll place it in bubblewrap like I did... absolute nightmare. Phone has been in a case the entire year, no physical damage, past all recent diagnostic checks. I just don't know.
 
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Hi everyone, appreciate we're doing some guesswork here, but it doesn't hurt to be prepared...

I'm with EE, and assuming the UK loses the SIM tray, what's my best move?

I'm currently with a physical SIM, but trying to work out if I should start the process of moving to e-sim now (onto the 14PM for transfer to the new phone), I'm factoring in that should it be confirmed a lot of EE folk will be hammering EE for their first e-sim next week...

Where they provide a scannable code (as I've heard), can I hold on to this and continue to use the physical sim until the e-sim is required? am I obligated to move to e-sim if I request a transfer, or is it within my control to choose not to activate it and stick with my sim card?

I would leave well alone until we know for sure. I would certainly stay on Physical for now (and I love and embrace eSIM). You can swap to eSIM during the process of setting up the new device if it is eSIM only. You just go in the app request an eSIM, enter code from text sent to your current sim, activate eSIM and perform sim swap.
 
Hopefully you get a quick return and it’s as how you had sent it in.

Locked in elsewhere?
Its interesting that I was told on the phone that they wouldn't be able to look at the phone until Monday, and that they don't work on weekends. Somehow, they've inspected the phone, and sent me the adjusted quote, on a Saturday.
 
This is the kind of thing that really hacks me off. If true then fair enough but it makes you wonder how trustworthy some of these people are.

We’ll soon know if others have similar experiences.

You have my sympathy. A £250 reduction in valuation is huge.
I honestly just hope I receive my phone in exactly the same condition I sent it in. Frustrating that I can't do anything about it till Monday.
 
It's things like this stopped me selling my phones and watches rather hand it over to a family member or keep it for a collectors item.

Far too many dodgy companies scamming these making up faulty things like bad camera, mic, defective screen blah blah to knock off a few hundred of the selling price.
 
With MM changing it’s condition statuses and this UR seeming potentially dodgy, I’m tempted to take my phone to carphone warehouse and doing it in store to avoid any of this. I used to do it this way years ago. Prices weren’t too bad if I recall.
 
Got a £800 quote from MM, but with all that’s been stated lately I’m concerned and about to lock in the newest quote at £720 I gather that’s better than nothing. Looked at a few other companies but they require the device in 7 days which just isn’t doable for me, annoying though as they offered around £831 or £811
 
With MM changing it’s condition statuses and this UR seeming potentially dodgy, I’m tempted to take my phone to carphone warehouse and doing it in store to avoid any of this. I used to do it this way years ago. Prices weren’t too bad if I recall.

If I can get MM to fix the original saved price I’ll be using the kiosk. Failing that will come up with another way.
 
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I'm seeing account issues with sell.ur.co.uk too... added an order (selected using my own courier) but not had an emails with their labels that need attaching to the box.

their website seems a little broken as you can't click on the order details and some of the other buttons vanish... joy
Yeah that's what happened with mine yesterday, Choose my own courier option and no email was sent. I took a screenshot of the order number with the increased price
 
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