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UK iPhone 5 thread

egraphixstudios said:
Contacted apple uk to have mine "scratched out the box" iphone replaced.

1. I had to send through proof of damage via email before they agree to swap over.
2. They will send a replacement out on express delivery (4-5 days btw).
3. Courier will pick up existing handset (all box, accessories as well) within 2 days.
4. I will be stuck without a phone during this period...


Furious at apples replacement process...
Click to expand...

I had the same process (except the proof of damage part). The courier contacted me via email to arrange to pick up the damaged phone and I just arranged for it to be after the replacement was due to arrive. Mine took 4 working days to arrive and the original is still waiting to be picked up.
 
Ta.

Sky News said:
The Government has called a meeting with mobile companies in an attempt to fight off threats of legal action over the launch of super-fast mobile broadband in the UK.

The firms are furious at regulator Ofcom's decision to allow Everything Everywhere (EE) to launch fourth generation - or 4G - services later this month, and have threatened to mount a legal challenge to delay the process.


But Culture Secretary Maria Miller, who is chairing this afternoon's meeting, hopes the companies will be placated by the possibility of bringing forward the release airwaves that carry these mobile signals in the UK.

This could enable rivals like Vodafone and O2 - which have to wait for the Government to auction off the additional spectrum next year - to complete with EE sooner than expected.

It had looked as though the spectrum would not be available until at least October next year, but it could now be released as early as May, Sky News understands.

EE - the joint venture between Orange and T-Mobile - said it will use its existing infrastructure to offer 4G services in 16 UK cities by the end of the year.

In September next year, mobile company 3 is due to take over part of EE's 4G spectrum.

Ofcom, who will also attend today's meeting, defended giving EE the go-ahead, saying it will "deliver significant benefits to consumers".

4G is seen as crucial for fast-streaming video, gaming and downloading on a smartphone.
http://news.sky.com/story/992071/government-calls-urgent-4g-peace-talks
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Sooner the better on both counts!
 
Cloverfield33 said:
No, the 2-8 is the estimate. They can't give me an exact delivery date so they give me a 6 day estimate instead. By the looks of things it's going to fall out of the estimate!
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It's only an approximate date. Nowhere have Apple said your phone will be delivered between the 2-8th October. Supply problems can lead to deliveries falling outside of this estimate.

es·ti·mate
   [v. es-tuh-meyt; n. es-tuh-mit, -meyt] es·ti·mat·ed, es·ti·mat·ing, noun
verb (used with object)
1. to form an approximate judgment or opinion regarding the worth, amount, size, weight, etc., of; calculate approximately: to estimate the cost of a college education.
2. to form an opinion of; judge.
 
Didn't really need the dictionary definition above, did it?

Ped·ant   [ped-nt]

noun
1. a person who makes an excessive or inappropriate display of learning.
2. a person who overemphasizes rules or minor details.
3. a person who adheres rigidly to book knowledge without regard to common sense.
4. Obsolete . a schoolmaster.
 
fat jez said:
It's only an approximate date. Nowhere have Apple said your phone will be delivered between the 2-8th October. Supply problems can lead to deliveries falling outside of this estimate.

es·ti·mate
   [v. es-tuh-meyt; n. es-tuh-mit, -meyt] es·ti·mat·ed, es·ti·mat·ing, noun
verb (used with object)
1. to form an approximate judgment or opinion regarding the worth, amount, size, weight, etc., of; calculate approximately: to estimate the cost of a college education.
2. to form an opinion of; judge.
Click to expand...

Mine says ' Delivers 03 Oct, 2012 - 09 Oct, 2012' so to me that says it will be delivered between those dates.
 
Cloverfield33 said:
God damn it! I mainly booked this week off so I could be home for whatever day it arrives and it might not even be here this week!!!
Click to expand...

can't you get back to work for the remainder of this week (as I don't think it will be delivered before Friday anyway) and then take 2-3 days off at start of next week?
 
Cloverfield33 said:
Nope.
Click to expand...

that's bad :( if only Apple would try and make mends with their loyal fans, they could ship it with one of those Saturday delivery options....

I keep telling myself that this is the last time I will ever pre-order but just read rumours of a mini-iPad event on the 17th Oct...and am itching already to order one:D
 
You can totally see why these other companies are pissed at EE. How many people here have signed up to a 2 year contract with T-Mobile/Orange just because of the 4G thing.
 
Giocchi said:
that's bad :( if only Apple would try and make mends with their loyal fans, they could ship it with one of those Saturday delivery options....

I keep telling myself that this is the last time I will ever pre-order but just read rumours of a mini-iPad event on the 17th Oct...and am itching already to order one:D
Click to expand...
Lol. If it wasn't £100 more right now I would be going to the car phone warehouse and ordering their next day delivery iPhone 5 but it's only the 64GB.
 
Lithearium said:
Quick question: When you receive the reservation email from the Apple Store if you are successful do they give you a certain time slot to pick it up or is it at any point on that given day?
Click to expand...

I reserved successfully in London (Westfield White City) and was given a slot of 9-6 (i.e. the store's opening hours). Can't say as to whether other stores operate the same way, but I have read at least a few people saying they have had the same experience.
 
Ok maybe a bit of optimism for those still waiting for it arrive. Just went on Livechat. Here's my convo. The Apple representative is in italic.

Hello!

Welcome to Apple UK chat. How can I help you?

Hi, I pre ordered an iPhone 5 on the 14th of September. I missed the 21st delivery by a few hours but was quoted a delivery between 2nd and the 8th of August, I basically booked a week off of work specifically so I could be in to receive my iPhone. However, it is already the 2nd and the status of my order still says 'Processing Items' let alone 'Preparing for Shipment' and something tells me that I'm not getting it this week!

The date under the iPhone is an accurate one shipping does provide. I would ring up customer service or email them to find out the status.

If the date is showing 2 to 8 October, it should be giving you a tracking number.

The number for Customer Service and Sales Support is 0845 600 1683 (low rate).

Thanks but people have said they have already called customer services and all they do is repeat back to you what the order status page says :S

contactus.uk@euro.apple.com is the email.

I am sorry they were not able to give you more details.

Our chat is not able to see placed orders, shipping has said they are putting accurate delivery dates under the items.

They will then send a Shipment Notification email with specific delivery dates when your order ships.

So I should email that address you gave me with what I wrote to you?

I would send the email asking them the status. It does take them 24 hours to respond.

Doesn't shipment take around 5 days? If that's the case I won't be getting it this week.

When I email them, what information should I give them so they can check my account and get back to me with an answer?

It is typically 3 to 7 business days. However, you have to go by the delivery date under the item. Order status can be delayed.

I would give them your order number, when you ordered, what the order status is showing. Best way to contact you.

You mean it could already be shipping but the status hasn't updated yet?

Ok I'll email them that information

It is possible as we wait for the tracking number and courier to pickup and then update.

Hmm okay, so there's a slight chance I could still get it this week.

(presumung its already been picked up by a courior today)

If the date shows 2 October to 8 October, you will typically get it one of those days.

That probably is usually the case but you know how big the iPhone 5 is and how much it has been in demand. There's a good chance there are delays. But thanks for your replies Janet.
Click to expand...
 
legreen said:
I had the same process (except the proof of damage part). The courier contacted me via email to arrange to pick up the damaged phone and I just arranged for it to be after the replacement was due to arrive. Mine took 4 working days to arrive and the original is still waiting to be picked up.
Click to expand...

I'm currently using the replacement that I just received and it too has to go back! The screen is coming away from the housing. They can't issue another replacement until they have received the first faulty one back so I'll have a bit of a wait I think.
 
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